Senior Technical Writer
TaskUs
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily
- Develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Create operating guidelines, knowledge bases, customer support agent content, and FAQs to help support staff and users
- Collaborate with hardware engineers, SMEs, product experts, and Support operations to manage information flow during development and testing
- Understand complex information and communicate it to people with diverse professional backgrounds
- Proactively conduct research through observation, library and Internet research, and discussions with technical specialists
Requirements
- Demonstrated aptitude for quickly learning and understanding new technologies
- Keen technical curiosity, with outstanding research and problem-solving skills
- Ability to break down complex technical subjects and present them in an approachable way
- Clear and concise writing, with the ability to tailor style and vocabulary to the audience
- Strong drive to succeed and hunger for interesting challenges
- Commitment to following and improving team processes and style standards
- 5+ years of professional experience as a writer or content manager
- Nice to have: Familiarity with web technologies and web-based content creation tools
- Nice to have: Programming skills in any language
- Nice to have: An eye for visuals and graphic design, familiarity with image editing tools
- Nice to have: Experience with recorded video tutorials, live video streams, or instructor-led training
- Nice to have: Experience with 3D content in the game industry or similar settings
- Nice to have: Bachelor's degree in a related field or equivalent work experience
