TaskUs

Senior Manager, Process Excellence

TaskUs

full-time

Posted on:

Origin:  • 🇨🇴 Colombia

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC and other continuous improvement methodologies
  • Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans
  • Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions
  • Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations
  • Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects
  • Prepare and present regular progress reports and business cases to stakeholders and senior management
  • Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles
  • Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements
  • Assist in developing and implementing a standardized framework for process excellence across the company
  • Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams

Requirements

  • 8-12+ years of experience in a dedicated process improvement, operational excellence, or business transformation role
  • Lean Six Sigma Black Belt certification (mandatory)
  • Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment
  • Strong analytical skills with proficiency in data analysis and visualization tools
  • Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels