Case Manager – Personal Injury
HireHawk
Data Access Manager
Power Digital Marketing
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as an important initial point of contact for prospective clients
- Manage client onboarding environments
- Manage library of Access & Integration materials
- Regularly update internal documentation of access processes as they change over time
- Employ AI technologies to enhance and optimize our Access & Integration processes
- Utilize and leverage Power Digital's nova ecosystem as it relates to your department
Requirements
- Training and Onboarding Expertise: Experience in guiding customers through onboarding processes and conducting effective training sessions.
- Problem-Solving Experience: Background in addressing and resolving customer issues, ideally in a technical or software-related context.
- Analytical and Reporting Skills: Familiarity with using analytics tools for customer data analysis and reporting
- Experience using Google Sheets for administrative tasks
- Familiarity with the Access protocol for the following platforms a plus:
- Google Analytics
- Google Ads
- Meta Ads
- TikTok Ads
- Pinterest Ads
- Hubspot, Salesforce, and similar CRMs
- Klaviyo & similar ESPs
- Shopify & similar CDPs
Benefits
- Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount.
- We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace.
- Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity.
- All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client onboardingtraining expertiseproblem-solvinganalyticsGoogle SheetsAccess protocolGoogle AnalyticsGoogle AdsMeta AdsSalesforce
Soft skills
communicationcustomer serviceanalytical skills
