Technical Support L1 – Access Control
Genea
Technical Support Representative
TaskUs
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Provide technical support via phone, chat, or email for software and/or device issues
- Research and resolve issues reported by the client's end-users via phone, email, and chat support.
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Document all information on customer interaction according to standard operating procedures.
- Efficiently and effectively answer users' software and technical questions
- Perform root cause analysis and determine the appropriate course of action
- Contribute to Knowledge Base via technical and process support documentation
- Deliver timely, accurate and professional customer service to all customers by Phone, e-mail, and/or chat
- Research and review issues and communicate effective solutions
- Work with customers to solve problems and create support tickets
Requirements
- Impeccable communication, writing skills
- General curiosity about how and why things work the way they do
- Ability to quickly learn and articulate technical concepts
- Ability to empathize with users and convey confidence through written interactions
- Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
- Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
- 2+ years technical/product support
- Must live in Texas (job title: You must live in Texas **Work from Home**)
- Will not solicit money during application; no payment required; do not provide ID or date of birth during application process
