Support Engineer

• Provide frontline technology support to ensure staff have access to reliable, secure, and effective systems
• Support daily operations of computer hardware, software, and network services
• Respond to user support requests via ticketing system, phone, email, or in person
• Provide first-level technical support for hardware, software, and connectivity issues
• Maintain communication with users regarding ticket status and resolution
• Address and close assigned tickets in a timely manner with thorough follow-through

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