GMHC

Customer Advocate

• Provide information, referrals, and linkage to medical care, mental health services, substance use treatment, housing resources, and other community-based services.
• Assist clients with applications and renewals for public benefits, including Medicaid, SNAP, SSI/SSDI, and housing assistance programs.
• Monitor client progress and conduct follow-up contacts to ensure successful service engagement.
• Support clients in crisis situations by providing immediate assistance and connecting them to appropriate resources.
• Remain informed about HIV/AIDS-related issues, community resources, and changes in public benefits and healthcare systems.
• Accurately document all client interactions and services using internal tracking systems (AWARDS).
• Maintain relationships with external partners to support program accessibility and success.
• Participate in team meetings, staff trainings, and collaborative planning to improve service delivery.
• Adhere to all agency and funder policies including documentation, confidentiality, communication, and conflict resolution protocols.

Client Advocate

Public Relations

• Strengthening GMHC’s external profile through earned media, executive visibility, and strategic external communications.
• Developing and executing earned media and external communications strategies.
• Building and maintaining relationships with journalists and media professionals.
• Drafting and editing press releases and media advisories.
• Preparing executives and subject matter experts for public engagement.
• Identifying speaking engagements and thought leadership opportunities.
• Monitoring emerging news and coordinating rapid-response communications.

Director, Communications – PR

Attorney

• Serve in a leadership role providing direct legal representation for low-income clients living with or affected by HIV.
• Provide comprehensive immigration legal services, including advocacy, application support, and representation before USCIS, EOIR, and BIA.
• Conduct comprehensive legal needs assessments at intake and reassess clients regularly.
• Deliver legal education and outreach presentations to clients and community members.
• Maintain accurate and timely records of client services and ensure compliance with funder requirements.
• Assist in the supervision and mentoring of paralegal staff, interns, and fellows.

Staff Attorney – Legal Immigration

Program Coordinator

• Coordinate and manage programming related to the Undetectables grant.
• Ensure clients receive supportive, culturally responsive services.
• Provide direct supervision to program staff and monitor contract deliverables.
• Develop relationships with referral partners and promote the program.

Coordinator, Undetectables Program

General

• The Mental Health Office Assistant provides administrative and operational support to the outpatient mental health programs within the Mental Health and Substance Use Services division.
• This role serves as a frontline representative and is often the first point of contact for clients.
• Responsible for front desk coordination, client scheduling, documentation management, and general administrative support to ensure the efficient day-to-day functioning of the clinic.
• Serve as the first point of contact for clients, visitors, and staff, ensuring a welcoming and professional clinic environment.
• Manage client flow, including check-in and check-out procedures.
• Answer and route incoming phone calls, respond to general inquiries, and conduct appointment reminder calls.
• Verifying active insurance for new/returning clients, determining financial responsibility (copays/deductibles).
• Maintain a clean, organized, and professional reception area and ensure program materials and bulletin boards remain current.
• Manage provider schedules and coordinate client appointments.
• Conduct follow-up calls related to scheduling, documentation needs, and appointment confirmations.
• Support care coordination efforts through timely communication and scheduling assistance.
• Obtain, review, and organize required intake and eligibility documentation.
• Enter demographic and program-related data accurately and in a timely manner within agency systems.
• Maintain organized and compliant client files in accordance with agency policies.
• Prepare client correspondence and support document processing, including filing, copying, mailing, and secure document disposal.
• Provide administrative support to clinical and program staff as needed.
• Assist with internal tracking systems and routine reporting support.
• Support special projects and operational initiatives as assigned by the supervisor.
• Attend required program meetings, agency meetings, and trainings.
• Perform other related duties as assigned to support clinic operations.