Client Advocate

GMHC

Client Advocate supporting GMHC clients navigating healthcare, housing, and benefit systems. Providing direct assistance and advocacy while promoting dignity and self-sufficiency.

Posted 7/24/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing client-centered services, including referrals to medical care, mental health services, and public benefits. Proficient in maintaining documentation and collaborating with interdisciplinary teams to enhance service delivery for underserved populations.

Highest-signal resume keywords

Bilingual (English/Spanish) FluencyExperience With Vulnerable PopulationsKnowledge Of Public Benefits SystemsCrisis Intervention SkillsCultural Humility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client DocumentationPublic Benefits ApplicationsData-Driven Performance MonitoringCrisis SupportReferral Coordination

Soft Skills

Active ListeningInterpersonal CommunicationCritical ThinkingTeam CollaborationCultural Responsiveness

Tools & Technologies

AWARDS Tracking System

Industry Keywords

HIV/AIDS AwarenessSubstance Use TreatmentMental Health ServicesUnderserved CommunitiesTrauma-Informed Care

About the role

Key responsibilities & impact

Provide information, referrals, and linkage to medical care, mental health services, substance use treatment, housing resources, and other community-based services.
Assist clients with applications and renewals for public benefits, including Medicaid, SNAP, SSI/SSDI, and housing assistance programs.
Monitor client progress and conduct follow-up contacts to ensure successful service engagement.
Support clients in crisis situations by providing immediate assistance and connecting them to appropriate resources.
Remain informed about HIV/AIDS-related issues, community resources, and changes in public benefits and healthcare systems.
Accurately document all client interactions and services using internal tracking systems (AWARDS).
Maintain relationships with external partners to support program accessibility and success.
Participate in team meetings, staff trainings, and collaborative planning to improve service delivery.
Adhere to all agency and funder policies including documentation, confidentiality, communication, and conflict resolution protocols.

Requirements

What you’ll need

Strong understanding of barriers to healthcare and entitlement access for underserved and marginalized communities.
Experience working in a fast-paced, data-driven, performance-based environment.
Ability to work independently and think critically to support program goals.
Exceptional active listening skills and interpersonal skills, with the ability to communicate effectively and professionally across diverse audiences.
Experience working with vulnerable populations, including individuals with chronic health conditions, HIV/AIDS, substance use disorders, mental health challenges, limited English proficiency, or lack of insurance.
Ability to work effectively and efficiently within an interdisciplinary team.
Commitment to providing trauma-informed, culturally responsive, and client-centered services.
Cultural humility and demonstrated ability to work effectively with diverse communities, including individuals with complex health and social service needs, and LGBTQ+ populations.
Bilingual (English/Spanish) fluency, with the ability to clearly communicate complex information to clients and community partners.

Benefits

Comp & perks

GMHC supports a racially and gender-diverse environment which contributes to a positive and inclusive atmosphere.
Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff.