Surgery Partners, Inc

General

• Translate business needs into actionable IT demands
• Advocate for divisional leadership in enterprise IT planning
• Ensure technology delivery supports safe, efficient healthcare operations
• Build trusted relationships with division leadership and stakeholders
• Assist with prioritizing IT demand and guide divisional IT requests
• Collaborate with corporate IT leaders for project prioritization
• Monitor IT service performance and resolve service gaps
• Partner with project managers and divisional stakeholders for initiative alignment
• Promote compliance with corporate IT standards and cybersecurity controls
• Communicate IT changes to divisional stakeholders
• Act as point of coordination for IT issue resolution
• Identify opportunities for continuous improvement

IT Client Delivery Leader – North Region

Project Manager

• Develop and manage a comprehensive project portfolio and roadmap working closely with senior HR leadership and other key stakeholders
• Lead and manage the planning, execution, and delivery of strategic HR projects, ensuring alignment with the company's objectives and HR strategy
• Establish detailed project plans with defined scopes, goals, deliverables, timelines, milestones, and budgets
• Track project progress and adjust plans as needed to ensure successful, timely delivery and project success
• Develop and execute change management plans to support successful integration and adoption of new processes, programs, and systems
• Establish key performance indicators (KPIs) to measure success and track progress
• Partner with HR leadership, functional teams, and internal stakeholders to drive initiatives that impact multiple areas of the organization
• Engage with third-party vendors, consultants, and external partners to ensure successful delivery of HR-related projects and solutions
• Serve as the primary point of contact for various project teams, providing leadership, guidance, and support across all phases of the project lifecycle
• Facilitate communication and collaboration among cross-functional teams to ensure alignment, drive decision-making, and resolve conflicts
• Regularly report project status, key milestones, risks, and recommendations to the HR Senior Leadership Team
• Prepare and present executive-level reports, dashboards, and presentations, ensuring clear and concise communication of progress and outcomes
• Proactively identify and mitigate potential risks, issues, and obstacles, ensuring timely resolution and minimal disruption to project timelines.

Human Resources Project Manager

Financial Planning and Analysis

• Create and model pro forma business cases for transformation projects
• Track spending and savings associated with transformation projects
• Develop financial models and analytical tools to support transformation initiatives
• Prepare analyses supporting transformation projects, with an emphasis on providing decision support to leadership to optimize short- and long-term business and financial performance
• Support Transformation team inputs for the Surgery Partners financial forecasting and budgeting process
• Perform ad hoc data analyses in support of transformation initiatives as directed by the VP of Transformation
• Collaborate across various company functions, including Operations, Development, Corporate Finance, Accounting, Treasury, and others, to align on project performance, project design, monthly results, and identified risks and opportunities

Financial Analyst – Transformation

• Leads cross-functional projects from initiation through implementation while ensuring alignment with Transformation Office objectives, timelines, and budget expectations.
• Develops detailed project plans, timelines, status reports, and communication strategies to support successful project execution and stakeholder engagement.
• Coordinates meetings, project activities, and deliverables among internal departments, leadership teams, vendors, and external partners.
• Identifies project risks, barriers, and dependencies and implements mitigation strategies to minimize operational disruption and maintain project progress.
• Monitors project milestones, deliverables, and performance metrics and provides regular updates to leadership regarding project status, issues, and outcomes.
• Facilitates process improvement initiatives by analyzing workflows, identifying operational efficiencies, and supporting change management efforts.
• Maintains project documentation, tracking tools, and reporting records to ensure accuracy, compliance, and organizational consistency.
• Perform ad-hoc data analyses in support of transformation work as directed by the VP of Transformation.

Project Manager – Transformation

Collector

• Calling on account to make sure they have been paid in full.
• If full amount is not paid find out why and what adjustments need to be made.
• Verify claims received.
• Follows up on all accounts from billing to zero balance.
• Maintains all logs in a timely and accurate manner.
• Does all necessary follow-up on billing/rebilling.
• Ensures all write-offs have gone through correctly.
• Sends follow-up letters to insurance companies.
• Patient collections on patients' responsibility after insurance payment.

• Manage each patient's surgical pathway from scheduling through procedure completion.
• Track and monitor all required pre-operative clearances, including medical, cardiac, and specialty clearances.
• Coordinate and follow up on insurance authorizations to ensure timely approval prior to surgery.
• Monitor completion of laboratory work, imaging, EKGs, and other required testing.
• Maintain detailed tracking spreadsheets and electronic records to ensure no prerequisite is missed.
• Communicate regularly with patients regarding outstanding requirements, appointment reminders, and surgery preparation.
• Collaborate with physician offices, surgery centers, hospitals, primary care providers, specialists, and insurance companies to obtain required documentation.
• Identify patients who have completed all prerequisites and can be moved into earlier surgical openings.
• Continuously review surgical schedules to maximize provider utilization and reduce unused operating room time.
• Ensure all required documentation is complete, accurate, and available prior to the procedure date.
• Document all communications and updates within the electronic medical record.
• Resolve scheduling issues quickly while providing exceptional customer service.
• Maintain strict HIPAA compliance and confidentiality.
• Assist with additional administrative and operational projects as assigned.

Surgical Authorization & Clearance Coordinator

Representative

• Insurance verification and eligibility
• Insurance pre-authorization/pre-certifications verification and documentation in the billing system
• Seeks ASC admin approval or rescheduling of any non-authorized or low margin cases
• Contacts and councils patients and families on insurance coverage, patient responsibility, and payment issues prior to surgery
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered in the billing system in an accurate and timely manner
• Registers patients in the system
• Collects and revises all patient insurance information
• Collects co-pays, deductibles, and other out-of-pocket amounts prior to or at the time of service by patient request.

Pre-Services Representative

• Taking inbound calls and making outbound calls for Surgery Centers regarding questions on bills and explaining benefits.
• Processing payments and setting up payment plans.
• Managing payment plans.
• Following up to make sure patient payments are correct and in line with our payment policies.
• Updating insurances and patient demographics when needed.
• Calling patients for missed payments and any changes in payment plans.

Self-Pay Collector – Remote

Accountant

• Support corporate tax department to ensure timely and accurate tax return compliance and financial reporting
• Collaborate with other tax professionals within the tax department to coordinate efforts, share knowledge, and ensure efficient and effective delivery of tax services
• Assist with preparation of corporate and partnership tax return work-papers, tax fixed asset reporting, and assisting with monthly capital account roll-forwards
• Coordinate partnership tax return preparation with third party CPA firm preparer through providing complete and accurate information, answering questions from the firm, and reviewing partnership federal and state tax returns
• Roll-forward partnership capital account workbooks each month including monitoring and reporting distributions, contributions, and partner syndications
• Prepare monthly journal entries for assigned entities during accounting close to adjust partnership capital accounts for syndications
• Maintain tax fixed asset records for corporate and partnership entities
• Responsible for the accuracy and completeness of the tax depreciation, state depreciation, and AMT depreciation reports for several currently owned partnership entities and future partnership acquisitions
• Assign the tax depreciation method and tax life to fixed asset additions
• Add tax goodwill and tax intangibles to the FAS reports for amortization on an as-needed basis as requested by the tax department
• Prepare IRS forms 4562 and 4797 from the Company’s fixed asset depreciation software at year-end
• Print tax fixed asset reports on an as-requested basis by the tax department
• Assist with the Company’s quarterly and year-end ASC 740 tax provision calculation and related disclosures on an as-needed basis
• Assist with federal and state corporate tax return work-papers
• Prepare partnership tax basis roll-forward schedules
• Assist with gathering information and drafting a response for various IRS and state tax notices received by the Company.

Senior Tax Accountant

• Manage, oversee, and grow SP facilities (hospitals and ASCs) across designated market(s)
• Develop region and facility-level growth goals (e.g., revenue, AEBITDA) in partnership with Division Presidents, facility administrators, Hospital CEOs (where applicable) and Division CFO
• Track and drive, by region and by facility, progress towards key revenue & AEBITDA goals; manage and run facility-level performance management system via standard, recurring meetings (e.g., monthly business reviews), dashboards, etc.
• Identify top opportunities for growth and cost-saving in their region (e.g., service line expansion, new partnership opportunity, staffing cost improvements)
• Act as a consultative leader for local admins to address key issues, optimize operations, and “put out fires” (e.g., discontented physicians)
• Help other key teams (e.g., Market Growth, Strategy) assess and close key growth opportunities within their region
• Manage key relationships with health systems, physicians, local players, etc.
• Help develop and nurture key relationships with key partners (e.g., health systems, physician groups) in the region
• Perform targeted on-site visits to maintain relationships and monitor performance
• Support BD functions as closers and occasionally participate in key meetings to add gravitas and build trust
• Coordinate with Practice management and local SP practice clinical leaders & admins as needed
• Join key board meetings for relevant facilities & relationships and serve (as applicable/needed) on facility-level boards
• Run recurring conversations with key local partners as helpful
• Join De Novo & M&A growth opportunity conversations early to build relationships in preparation for taking over future facilities post-integration
• Manage, support, and upskill Administrators
• Run regular check-in calls with facility Administrators/CEOs (e.g., bi-weekly check-in, monthly in-person visits)
• Support and help Administrators/Hospital CEOs (where applicable) develop key management skills to effectively oversee their facilities (e.g., drive day-to-day processes & best practices)
• Support Administrators/Hospital CEOs (where applicable) address complicated on-the-ground issues as needed (e.g., disgruntled physicians, complex workforce issues)
• Implement SP best practices and standardization across facilities
• Work and coordinate with corporate leaders and regional management teams to implement key corporate initiatives and improvements in the region’s facilities
• Support streamlining of Field & Corporate team cooperation and coordination as helpful (e.g., serve as liaison between corporate functions & Field Teams to collect key data, drive key initiatives on the ground, support Division President to collect feedback)
• Implement Corporate projects/initiatives where helpful / as needed
• Join key corporate touch points and meetings (e.g., quarterly board meetings, weekly team calls, weekly one-on-one admin syncs)
• Collect & share best practices within/across regions; support local facility as needed
• Maintain high-quality clinical results and outcomes for SP patients
• Consistently promote a patient-centered, “culture of safety” across all SP facilities and in key relevant meetings
• Monitor facility adherence with clinical best practices and key outcomes over time
• Support Clinical Quality by collecting & reporting on all key quality metrics
• Ensure all facilities remain up to date on permits, accreditation, and key paperwork.

Market CEO – Texas

Collections

• Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication.
• Identify and take appropriate action for the billing of secondary or tertiary insurances.
• Keeps informed on all current applicable third-party payer regulations and requirements.
• Communicates payer trends and patterns to management.
• Document within a patient’s record all actions taken related account resolution.
• Review, comprehend and execute payer logic within negotiated contracts.
• Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR.
• Meet and maintain productivity and audit standards.
• Other duties as assigned by management.

Collections Specialist

Medical Director

• Works with and supports interdepartmental and facility teams companywide
• Reviews and evaluates complex applications/forms/requests of healthcare regulatory licensure and Medicare enrollment documentation
• Processes and monitors applications for ASCs, hospitals, and practices
• Communicates with ASC, hospital and practice teams and external authorities regarding licensure and healthcare regulatory matters
• Maintains accurate and current files and databases
• Supports and maintains healthcare regulatory licensure processes and Medicare enrollments
• Supports problem resolution related to licensure matters and Medicare enrollments
• Analyzes and compiles ownership and management disclosure information
• Creates and maintains ASC, hospital, and practice ownership charts
• Supports due diligence processes for proposed transactions
• Develops and maintains professional relationships with various healthcare regulatory authorities
• Collaborates as part of a team on healthcare regulatory related duties

Licensure & Healthcare Regulatory Director

Business Development Rep

• Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments
• Build out a comprehensive list of all key physicians and physician groups in the market with key information and maintain the list
• Prioritize physicians and groups based on potential size/value and assessed interest
• Utilize a recurring outreach plan for non-SP physicians based on prioritization
• Attend high-value, in-market meetings of high-priority doctors to build relationships and increase visibility
• Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographical market
• Run proactive, targeted engagement & outreach efforts and track insights

Director of Business Development

• Increase net revenue and AEBITDA directly tied to successful physician recruitment, productivity, and utilization in their geographic market
• Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments
• Prioritize physicians and groups based on potential size/value and assessed interest
• Utilize a recurring outreach plan for non-SP physicians based on prioritization; build and nurture the relationship
• Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographic market
• Coordinate and bring in key market leaders to help recruit physician prospects
• Support Market CEOs and facility administrators in identifying top “splitter” doctors to increase procedure volume

• Remote. Must live in Dallas, TX. Travel statewide required.
• The role will also entail supporting market and facility leadership in maintaining, nurturing, and deepening these relationships (e.g., increasing volume, improving retention, etc.).
• Partner with operations leadership to identify, evaluate, and execute physician syndication opportunities for both newly recruited and existing physician partners to strengthen alignment, preserve retention, and enhance physician loyalty.
• Identify other growth levers in the market (e.g., acquisition targets, DeNovo opportunities, and large referral relationships).
• Based on market needs, may include helping activate referral sources and other marketing mechanisms for partnered group practices.
• Primary outcome: Increase net revenue and AEBITDA directly tied to successful physician recruitment, productivity, and utilization in their geographic market.
• Supporting outcomes: Case volume and net revenue for physicians recruited last year, end of last year, and current year.
• Total net physician count recruited and lost over a rolling 12 month period in their geographic market.
• Physician satisfaction scores.
• Growth in physician investor participation through the identification and execution of physician syndication opportunities that support physician retention, loyalty, and market growth.
• Support Market CEO’s and Corp Ops teams in setting in-market growth strategy and physician recruitment goals.
• Surface top risks and potential network losses (e.g., retiring physician).
• Identification of acquisition targets, DeNovo opportunities and referral relationships.
• Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments.
• Build out a comprehensive list of all key physicians and physician groups in the market with key information (e.g., name, practice name, address, specialty, current procedure location(s), email, phone) and their current relationship with SP (e.g., no relationship, previous SP physician, warm relationship, etc.); maintain the list and account for new physicians, retirements, etc. via a thorough annual review process.
• Prioritize physicians and groups based on potential size/value and assessed interest (e.g., high priority, medium priority).
• Utilize a recurring outreach plan (e.g., annual visit/check-in, biannual visit/check-in) for non-SP physicians based on prioritization; build and nurture the relationship (e.g., discuss current state, goals, potential SP partnership/help).
• Attend high-value, in-market meetings of high-priority doctors to build relationships and increase SP visibility.
• Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographic market.
• Identify & prioritize the highest-value physician recruitment opportunities based on potential upside (e.g., potential volume, likely financial impact) and likelihood (e.g., assessed level of interest).
• Run proactive, targeted engagement & outreach efforts (e.g., calls, in-person visits, presentations, etc.); track and record key insights and takeaways (e.g., level of interest, key areas of interest and concerns).