Sunbit

Manager

• Defining the system logic, working with the product and engineering teams to implement
• Leading the modernization of our loan account management system, ensuring it is ready for future product capabilities
• Support the end-to-end lifecycle for new loan products, ensuring product definitions (interest rates, grace periods, fees) are accurate in the system
• Loan lifecycle definitions and management
• Providing loan account management capabilities to support all of Sunbit servicing needs
• Serve as the subject matter expert driving research, evaluation, and development of new technologies and capabilities
• Experience writing not just business procedural documents but also technical briefs for product and engineering

Manager, Loan Management Platform

• Lead the onboarding process for new med spa partners, ensuring a seamless and efficient implementation experience.
• Deliver high-quality, in-person training sessions on Sunbit’s patient financing solutions, tailored to aesthetic services.
• Adapt and customize training materials to align with the unique needs of each med spa merchant.
• Facilitate engaging, informative, and interactive training sessions that drive understanding and adoption.
• Maintain deep expertise in Sunbit’s patient financing product, including ongoing updates and enhancements.
• Serve as a trusted subject matter expert, proactively addressing questions and resolving partner concerns.
• Develop and maintain strong, long-term relationships with key stakeholders across med spa organizations.
• Provide ongoing support and strategic follow-up to drive client satisfaction and maximize product utilization.
• Collect and synthesize partner feedback to identify opportunities for continuous improvement in both product and training.
• Accurately track training activities, partner interactions, and progress within Salesforce.
• Deliver regular reporting and insights to leadership on training effectiveness, partner performance, and satisfaction metrics.

Enablement Manager, MedSpa

Administration

• Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved.
• Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to resolve delays.
• Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate.
• Handle agent onboarding, skilling, password resets, and basic troubleshooting.
• Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time.
• Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research (e.g., "Why was this account not attempted?").
• Maintain the Strategy Tracker, Start/Stop Tracker, and deliver End-of-Day reports to all relevant business units.

Dialer Administrator

Account Manager

• Own the impact of a Book of Business by developing comprehensive, strategic and measurable business plans for each DSO partner
• Provide executive reporting and quarterly business reviews for C-Suite DSO executives and drive change within their organization
• Understand the dental industry and provide strategic insight and critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit leadership and internal teams
• Travel and attend industry events and conferences as needed

National Key Account Manager, Dental

Operations

• Serve as the connective tissue between our executive vision and departmental execution.
• Own the lifecycle of critical initiatives—from diagnosing complex business problems to implementing digital product flows that impact growth, revenue, operations, and customer experience.
• Lead high-priority initiatives that define the future of Sunbit’s product offerings and market positioning.
• Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap.
• Collaborate with the Product team to understand customer and merchant experience, identify areas for improvement, and refine digital flows and platform experiences, ensuring our technical solutions align with business KPIs.
• Build and scale the "operating system" of your department—identifying bottlenecks in current processes and implementing scalable solutions.
• Utilize advanced financial modeling and data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
• Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact.

Strategy and Operations Manager

• Responsible for high-scale operation system that processes more than one million active loans a day, and growing
• Reporting to the Head of the Core Company you will hold a key leadership role managing the backoffice processes for Sunbit core business area
• Responsible for defining the core capabilities of our loan account management system, ensuring it is compliant and ready to support our future products and servicing needs
• Lead us through a modernization of our loan account management system

Manager, Loan Management Platform

Enablement Manager, MedSpa

Dialer Administrator

National Key Account Manager, Dental

Strategy and Operations Manager

Manager, Loan Management – Lending Platform