Sunbit

Collections

• Establish the strategic framework that governs performance across the post charge-off collections lifecycle
• Design and refine post charge off operating model (agency placements, debt sale timing) and provider support processes
• Partner with cross functional stakeholders to evaluate post charge off challenges and eliminate points of friction in the collections processes for both internal teams and our customers
• Build and evolve post charge off processes including agency segmentation and placement strategy, performance management, debt sale strategy and buyer management.
• Own third party vendor relationships across agencies and buyers
• Establish clear performance and compliance standards
• Lead structured business reviews with vendors
• Drive corrective action plans and performance improvement initiatives
• Partner closely with Compliance, Risk and Legal to ensure vendor oversight aligns with regulatory expectations and third party risk standards, including audit readiness.
• Collaborate with Product and Technology teams on system capabilities and requirements to support post charge off processes
• Collaborate with Operations leaders to unlock performance opportunities and drive collector effectiveness through targeted skills development, coaching frameworks, optimized tools and scalable process improvements

Senior Director, Recovery Collections

• Establish the strategic framework that governs performance across the pre charge-off collections lifecycle
• Design and refine pre charge off operating model including scoring, segmentation, strategy design and execution that includes all channels (agent, digital, outbound/inbound, IVA, AI, etc).
• Partner with cross functional stakeholders to evaluate pre charge off challenges and eliminate points of friction in the collections processes for both internal teams and our customers
• Build and evolve pre charge off processes including payment capability, settlements, reage, hardship programs, dialer/inbound/outbound capability and execution strategy, etc
• Own third party vendor relationships for pre charge off processes
• Establish clear performance and compliance standards
• Lead structured business reviews with vendors
• Drive corrective action plans and performance improvement initiatives
• Partner closely with Compliance, Risk and Legal to ensure vendor oversight aligns with regulatory expectations and third party risk standards, including audit readiness.
• Collaborate with Product and Technology teams on system capabilities and requirements to support pre charge off processes
• Collaborate with Operations leaders to unlock performance opportunities and drive collector effectiveness through targeted skills development, coaching frameworks, optimized tools and scalable process improvements.

Senior Director, Collections Strategy

Administration

• Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved.
• Monitor 'Kill Lists' and half-hourly data deliveries; communicate directly with Data Services to resolve delays.
• Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate.
• Handle agent onboarding, skilling, password resets, and basic troubleshooting.
• Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time.
• Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research.

Dialer Administrator

Director

• Manage and develop a team of Dialer Administrators, ensuring 24/7 coverage and high-quality output.
• Partner with Collections Strategy and Business Partners to translate high-level business goals into tactical campaign segmentations.
• Act as the final point of escalation for file delivery delays, system outages, and complex JIRA research requests.
• Oversee the investigation of regulatory exceptions (e.g., State restrictions, RPC rest periods) and ensure all documentation meets Legal/Audit standards.
• Collaborate with Workforce Management (WFM) to forecast staffing requirements and make high-level decisions on intraday shrinkage and OT offers.
• Own the Monthly Business Review (MBR) data and provide ad-hoc strategy planning to business owners based on dialer performance trends.

Director – Dialer Team

Account Manager

• Own the impact of a Book of Business by developing comprehensive, strategic and measurable business plans for each DSO partner
• Provide executive reporting and quarterly business reviews for C-Suite DSO executives and drive change within their organization
• Understand the dental industry and provide strategic insight and critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit leadership and internal teams
• Travel and attend industry events and conferences as needed

National Key Account Manager, Dental

• Lead strategies reduce fraud losses across the credit card lifecycle with a heavy emphasis on origination and the first 30 days, while balancing onboarding friction, operating expenses, and customer experience
• Chair the cross-functional Card Fraud Business Area with team members from operations, product, engineering, decision science, analytics, risk management, compliance, and finance
• Partner closely with Decision Science team to evaluate performance, develop new approaches, and lead efforts on the acquisition of high-performing data sources
• Accountable for overall card fraud performance and financial targets

Director of Card Fraud

• Deliver high-impact, in-office training for orthodontic teams, coaching on financial presentation for treatment plans, Sunbit workflows, and best practices to improve patient conversion.
• Own and grow a defined book of business across orthodontic practices, driving consistent increases in Sunbit adoption, application velocity, and loan volume.
• Build trusted, long-term relationships with key decision makers, including orthodontists, office managers, treatment coordinators, and front-office teams.
• Lead recurring performance reviews (monthly, quarterly) using practice-level data to highlight wins, uncover growth opportunities, and align on action plans that drive utilization and case acceptance.
• Maintain disciplined CRM management (activity tracking, notes, scheduling, and account planning) to support accurate forecasting and business visibility.
• Share critical field insights- orthodontic market trends, competitive dynamics, and practice feedback- with leadership to influence product improvements and go-to-market strategy.
• Represent Sunbit with professionalism and subject-matter expertise, always focused on helping orthodontic practices serve more patients through responsible, patient-friendly financing solutions.

Key Account Manager, Ortho

• Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance.
• Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs.
• Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement.
• Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics.
• Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps.
• Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups.
• Track and document all account activity in the CRM - including visits, trainings, advisor engagement, escalations, and performance metrics - to maintain accuracy and internal visibility.
• Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends.
• Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently.