Sunbit

Manager

• Manage the onboarding process for new dental practices.
• Ensure all necessary documentation and initial setup tasks are completed efficiently.
• Deliver in-person training sessions on Sunbit’s patient financing options.
• Customize training materials to meet the specific needs of each dental practice.
• Ensure training sessions are interactive, informative, and engaging.
• Maintain in-depth knowledge of the patient financing product and any updates or changes.
• Serve as a subject matter expert, answering any questions and addressing concerns from dental practices.
• Build and maintain strong relationships with key stakeholders within the dental practices.
• Provide ongoing support and follow-up to ensure client satisfaction and product utilization.
• Gather feedback from dental practices to continuously identify areas for improvement in the product and training materials.
• Maintain accurate records of training sessions, client interactions, and progress (Sales Force).
• Provide regular reports to management on training outcomes and client satisfaction.

Enablement Manager, Dental

Collections

• Establish the strategic framework that governs performance across the post charge-off collections lifecycle
• Design and refine post charge off operating model (agency placements, debt sale timing) and provider support processes
• Partner with cross functional stakeholders to evaluate post charge off challenges and eliminate points of friction in the collections processes for both internal teams and our customers
• Build and evolve post charge off processes including agency segmentation and placement strategy, performance management, debt sale strategy and buyer management.
• Own third party vendor relationships across agencies and buyers
• Establish clear performance and compliance standards
• Lead structured business reviews with vendors
• Drive corrective action plans and performance improvement initiatives
• Partner closely with Compliance, Risk and Legal to ensure vendor oversight aligns with regulatory expectations and third party risk standards, including audit readiness.
• Collaborate with Product and Technology teams on system capabilities and requirements to support post charge off processes
• Collaborate with Operations leaders to unlock performance opportunities and drive collector effectiveness through targeted skills development, coaching frameworks, optimized tools and scalable process improvements

Senior Director, Recovery Collections

• Establish the strategic framework that governs performance across the pre charge-off collections lifecycle
• Design and refine pre charge off operating model including scoring, segmentation, strategy design and execution that includes all channels (agent, digital, outbound/inbound, IVA, AI, etc).
• Partner with cross functional stakeholders to evaluate pre charge off challenges and eliminate points of friction in the collections processes for both internal teams and our customers
• Build and evolve pre charge off processes including payment capability, settlements, reage, hardship programs, dialer/inbound/outbound capability and execution strategy, etc
• Own third party vendor relationships for pre charge off processes
• Establish clear performance and compliance standards
• Lead structured business reviews with vendors
• Drive corrective action plans and performance improvement initiatives
• Partner closely with Compliance, Risk and Legal to ensure vendor oversight aligns with regulatory expectations and third party risk standards, including audit readiness.
• Collaborate with Product and Technology teams on system capabilities and requirements to support pre charge off processes
• Collaborate with Operations leaders to unlock performance opportunities and drive collector effectiveness through targeted skills development, coaching frameworks, optimized tools and scalable process improvements.

Senior Director, Collections Strategy

Administration

• Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved.
• Monitor 'Kill Lists' and half-hourly data deliveries; communicate directly with Data Services to resolve delays.
• Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate.
• Handle agent onboarding, skilling, password resets, and basic troubleshooting.
• Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time.
• Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research.

Dialer Administrator

Director

• Manage and develop a team of Dialer Administrators, ensuring 24/7 coverage and high-quality output.
• Partner with Collections Strategy and Business Partners to translate high-level business goals into tactical campaign segmentations.
• Act as the final point of escalation for file delivery delays, system outages, and complex JIRA research requests.
• Oversee the investigation of regulatory exceptions (e.g., State restrictions, RPC rest periods) and ensure all documentation meets Legal/Audit standards.
• Collaborate with Workforce Management (WFM) to forecast staffing requirements and make high-level decisions on intraday shrinkage and OT offers.
• Own the Monthly Business Review (MBR) data and provide ad-hoc strategy planning to business owners based on dialer performance trends.

Director – Dialer Team

Account Manager

• Own the impact of a Book of Business by developing comprehensive, strategic and measurable business plans for each DSO partner
• Provide executive reporting and quarterly business reviews for C-Suite DSO executives and drive change within their organization
• Understand the dental industry and provide strategic insight and critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit leadership and internal teams
• Travel and attend industry events and conferences as needed

National Key Account Manager, Dental

• Lead strategies reduce fraud losses across the credit card lifecycle with a heavy emphasis on origination and the first 30 days, while balancing onboarding friction, operating expenses, and customer experience
• Chair the cross-functional Card Fraud Business Area with team members from operations, product, engineering, decision science, analytics, risk management, compliance, and finance
• Partner closely with Decision Science team to evaluate performance, develop new approaches, and lead efforts on the acquisition of high-performing data sources
• Accountable for overall card fraud performance and financial targets