Dialer Administrator

Sunbit

Dialer Administrator overseeing outbound dialing platforms for Sunbit's AI-native financial technology. Ensuring data accuracy, campaign efficiency, and agent support in a remote setting.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved.
Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to resolve delays.
Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate.
Handle agent onboarding, skilling, password resets, and basic troubleshooting.
Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time.
Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research (e.g., "Why was this account not attempted?").
Maintain the Strategy Tracker, Start/Stop Tracker, and deliver End-of-Day reports to all relevant business units.

Requirements

What you’ll need

2–4 years of experience in a call center environment, preferably in dialer administration, WFM, or collections.
Proficiency with JIRA, Slack, and dialer platforms (e.g., Five9, Genesis, or Noble).
High level of accuracy in data entry and a "detective" mindset for researching account-level discrepancies.

Benefits

Comp & perks

Competitive pay and stock options
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Team-based strategic planning and ownership of deliverables

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycampaign creationaccount segmentationtroubleshootingdata analysisresearchmonitoringreporting

Soft Skills

communicationattention to detailproblem-solvingorganizational skillsdetective mindset