Director, Card Operations

Sunbit

Director of Card Operations at Sunbit, driving performance and scalability for card processing operations. Managing vendor relationships and leading operational initiatives within fintech.

Posted 6/19/2026full-timeRemote • California, Nevada • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations.
Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals.
Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards.
Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners.
Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs.
Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities.
Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities.
Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement.
Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs.
Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements.
Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support.
Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels.
Develop business cases for operational investments and strategic initiatives.
Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

Requirements

What you’ll need

10+ years of experience in card operations, card processing, payments, fintech, banking, or consumer lending environments.
Deep expertise working with Fiserv/First Data card processing platforms, particularly Optis and related operational systems.
Demonstrated success leading large-scale card operations organizations, driving complex operational initiatives, and developing high-performing teams.
Experience managing vendor relationships and driving performance across large external partners.
Strong understanding of card issuing operations, transaction processing, disputes, fraud operations, servicing, collections, and card lifecycle management.
Experience partnering effectively across Product, Engineering, Risk, Compliance, Finance, and Customer Experience teams.
Exceptional problem-solving, communication, and stakeholder management skills.

Benefits

Comp & perks

Mission driven, empowered, and collaborative culture
Competitive pay and stock options
Unlimited PTO
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Team-based strategic planning and ownership of deliverables

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

card operationscard processingpaymentsfintechbankingconsumer lendingtransaction processingfraud operationscard lifecycle managementvendor performance metrics

Soft Skills

problem-solvingcommunicationstakeholder managementleadershipteam developmentinfluencingaccountabilitycontinuous improvementstrategic thinkingcollaboration