Stripe

Technical Program Manager

• Define and produce high quality written proposals, communications and documentation.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
• Help influence peers / stakeholders and build consensus while dealing with ambiguity.
• Lead program status reviews and prepare regular stakeholder and executive communications
• Effectively set timelines and manage cross-functional project teams to deadlines through the proactive management of blockers, scope, shifting priorities, and risks
• Interface with a variety of technical and non-technical stakeholders across Stripe
• Propose, refine and implement process improvements and drive efficiencies across Corporate Technology
• Effectively manage change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty

Engineering Program Manager, Infrastructure

Program Manager

• Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
• Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
• Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
• Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness
• Embody our Operating Principles and foster Stripe’s values and culture

Strategy & Operations Program Manager, Risk Ops

Engineer

• Own technical health of HCM, Compensation and Prism environments
• Lead technical configuration for annual cycles
• Manage high-pressure stakeholder relationships
• Serve as system subject matter expert for Workday HCM & Compensation
• Leverage Workday Prism for data orchestration
• Design professional compensation and stock statements
• Drive product-led strategic projects

HRIS Engineer

Account Manager

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
• Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs.
• Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

Technical Partner Manager, AMER Banks

Engineering Manager

• Manage and grow a global team of network engineers, fostering a culture of excellence and high performance.
• Design, build, and operate Stripe’s global corporate offices, support centers, partner networks, and PoPs.
• Help design, build, and deploy automated provisioning, remediation, and telemetry tools to drive efficiency.
• Establish metrics to track operational efficiencies and bring a process-driven mindset to the team.
• Work closely with Security, Engineering, IT, and Operations teams to develop and implement infrastructure solutions.
• Resolve complex network issues and provide support through a rotating 24/7/365 on-call schedule.
• Improve and create support procedures and documentation for global network services.

Corporate Network Engineering Manager

Product Manager

• Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap
• Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively
• Collaborate with engineering, design, legal, and other teams to jointly shape product experiences that delight Stripe’s users
• Ensure we are building a reliable, performant platform, including system reliability, API extensibility, and latency
• Use metrics to inform your point of view and leverage analytics to measure success

Product Manager, Payments

Chief of Staff

• Assist with kicking off, fixing, and or taking on time sensitive projects and programs
• Attend planning and review meetings with, or in lieu of, Chief Revenue Officer - Americas Enterprise
• Review and orchestrate processes and communications across multiple sales teams
• Interface and consult regularly with internal cross-functional teams
• Coordinate background for meetings with key partners (e.g., identify goals and talking points, provide background on attendees, analyze the current business relationship, etc.) and ensure prep is ready
• Drive insights and efficiencies in how we execute to achieve our goals
• Stay up to date on changes and trends related to the business across GTM and Product
• Develop a network of internal and external resources to expedite deal management

Chief of Staff, Enterprise Sales

Risk

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
• Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
• Identify trends and further report these to cross functional teams to enhance detection systems
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
• Help build and scale processes across the risk operations eco-system
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.

Risk Operations Analyst

• Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver to achieve these goals.
• Partner with stakeholders to set a multi-quarter roadmap for changes and enhancements they intend to see in their technology stack. Work with your own leadership team and partners to ensure ROI of roadmap items is understood to capture resource capacity to execute the roadmap.
• Enable your stakeholders to succeed at delivering on their solutions roadmap by driving discovery, planning, and developing systems solutions across our infrastructure.
• Be a product leader by connecting with and deeply understanding Stripes needs that enable an exceptional Employee Experience. Create mock ups of intended experiences to facilitate feedback and alignment on the solution business requirements.
• Conduct third party vendor analysis and make build or buy recommendations to stakeholders that are based on industry expertise and ROI.
• Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and to build solutions that deliver the intended employee experience.
• Create and present content related to projects, facilitate working sessions, and communicate a compelling product strategy with stakeholders that aligns with business priorities, budgets and ultimately enhances employee experience goals.
• Leverage data and storytelling to support decision-making, escalate risks, define ROI of requested solutions and monitor adoption of solutions.
• Leverage KPI’s and user feedback to evaluate solutions and influence solution roadmap priorities.

People Solutions Program Manager

• Partner with the engineering teams, including Core Infra, Developer Infra, Data Platform, and Service Platform, to ship functionality that delights users, has the right balance of impact vs engineering cost, and makes a measurable impact on the business
• Establish system and design principles for how we build, buy, and operate Seller Systems — ensuring we select the right long-term solutions, not short-term patches.
• Guide architecture and investment decisions, weighing trade-offs between build vs. buy, modernization vs. extension, and platform vs. point solution to maintain a cohesive, sustainable ecosystem.
• Interact with external users and propose critical infrastructure abstractions that best serve them
• Validate product ideas and prototypes with early adopters
• Define key success metrics for developer products
• Work on infrastructure, API, data models/pipelines roadmaps
• Work on internal AI agents for specific functions such as Recruiting, Legal etc. to aid productivity and great customer experience

Product Manager – Stripe Infrastructure

Security Engineer

• Work closely with engineering teams to design secure solutions
• Serve as a security subject matter expert
• Lead threat modeling discussions
• Empower engineering teams with automation and security guidance
• Drive high-impact, cross-team security initiatives
• Understand Stripe’s security primitives and frameworks
• Mentor teammates

Staff Security Engineer, Security Partnerships

Technical Account Manager

• Strategically support Stripe’s largest and most complex users.
• Provide a gold standard experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Financial Crime

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions.
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements.
• Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners.
• Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends.
• Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance.
• Help build and scale processes across the financial crimes operations eco-system.
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.

Risk Operations Lead, Financial Crimes Programs

Product Designer

• You will lead design for the Payments Dashboard team, seeing over the end to end payments experience for business operators and decision makers.
• You’ll work across Payments teams, lead through your work, and collaborate closely with other designers to set a high bar for craft and quality in Payments Dashboard experiences.
• Initially you’ll go deep on creating a new primitive in the Stripe Dashboard that enables merchants to do advanced configuration of payments acceptance and processing with little to no coding.
• You will also be a leader in defining AI-driven workflows and designing the merchant experience for important revenue drivers for Stripe.

Senior Staff Product Designer, Payments

• Identify and prioritize keep GTM challenges around customer attributes and data to target prospect customers
• Partner with Data Engineering and GTM Systems to solve, prioritize and program manage key data initiatives around data processes, systems and architecture
• Support planning timeline on data quality as a precursor to territories and targets
• Manage data scrubs through scaled vendors, when required
• Communicate and elevate data excellence roadmap to leadership teams. Provide regular reports and presentations to sales leadership and other stakeholders, communicating the analysis of sales data and recommending actions to drive sales growth
• Conduct regular data audits to ensure accuracy and completeness of sales data, and identify and rectify any discrepancies or inconsistencies
• Identify and prioritize policy gaps to improve data
• Change management based on insights and Key Performance Indicators
• Oversee enablement of Regional operations and Sales teams to ensure data is used and collected in the desired manner