Stripe

Customer Success Manager

• Manage a book of fintech/ BNPL customers to drive overall account health and value realization including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Create bespoke account plans, outlining account strategy and action plan
• Act as the voice of the Fintech user, funneling requirements for Stripe Money Movement products back to our Product and Engineering teams
• Perform business reviews (EBCs, QBRs) to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful

Customer Success Manager, Fintech/BNPL

Program Manager

• Implementing best practices to improve partnership performance and drive strategic initiatives.
• Driving multiple projects that enhance partner integrations and operational efficiency, with a specific focus on driving the maturity and sophistication of programs over time.
• Collaborating with cross-functional teams (engineering, operations, regulatory) to align on goals and deliver outcomes that meet partner needs and organizational objectives.
• Identify trends and opportunities for enhancing money movement efficiency.

Program Manager, Global Partner Engineering – Operations

• Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
• Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
• Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
• Design and continue building the Risk Operations Quality program — defining frameworks and processes needed to systematically measure and improve operational quality across the org
• Stand up agent performance monitoring and calibration processes to ensure accuracy, consistency, and fairness in how we evaluate operational quality
• Define and track quality metrics and reporting, partnering with Data Science to surface actionable insights to Risk Ops leadership
• Scale the Quality program across the Risk Operations organization, ensuring adoption, standardization, and continuous iteration as the program matures
• Embody our Operating Principles and foster Stripe's values and culture

Program Manager, Risk Ops Enablement

Machine Learning Engineer

• Own the end-to-end ML and agent architecture for the Stripe Assistant.
• Set the strategy for the Assistant's high-trust actions and deliver accurate analytical answers.
• Drive conversation continuity and personalization across surfaces.
• Establish rigorous evaluation and SLOs for quality, latency, cost, and availability.
• Mentor and grow engineers, uphold standards for code quality and operational rigor.

Events

• Create and manage detailed project plans that outline strategies, objectives, deliverables, and timelines.
• Plan and coordinate all logistical elements of events, including exhibit builds, catering, AV, branding, decor, and marketing materials.
• Ensure that all events align with company priorities, meet and exceed specified goals, and adhere to budgetary guidelines for operational efficiency.
• Collaborate with marketing, product, communications, and creative teams to identify and represent key stories and moments in activations, maintaining adherence to brand standards.
• Oversee expo activations from initial planning to on-site execution, ensuring cross-functional team alignment and consistent delivery of high-quality experiences.
• Conceptualize and produce immersive physical experiences that highlight Stripe products and customer stories, including thematic activations tailored for specific attendee segments.
• Optimize expo elements for attendee flow, visibility, and engagement.
• Support expo demo planning and staffing.
• Intake information from internal teams to clarify goals and recommend budget-friendly activation solutions, setting clear expectations for scope and timelines.
• Manage day-to-day interactions with production vendors, including layout planning, lighting, AV, electrical, and other logistical aspects.
• Critically evaluate vendor proposals, advocating for customized solutions while identifying cost-effective materials and production methods that uphold quality.
• Maintain clear production timelines, ensuring vendor progress aligns with project plans while managing risks and milestones.
• Willingness to collaborate with vendors and cross-functional partners across Europe and Asia Pacific, effectively navigating different global time zones for event coordination.
• Willingness to travel to support on-site execution for 4 or more events annually, including Stripe Sessions, Stripe Tour, and other regional initiatives.

Events Producer, Expo and Stripe Tour

• Conduct deep-dives with account teams to rapidly understand customer issues, assess level of criticality and impact, and clearly distill problems needing to be solved.
• Propose and align the necessary cross‑functional resources required to drive resolution.
• Advise account teams on resolution plans, operating models, playbooks, and best practices for issue management.
• Act as an internal strategist to identify systemic patterns from customer issues. Partner with cross‑functional teams to recommend playbooks, product, process, or tooling changes. Lead post‑mortems and memorialize lessons to prevent recurrence

User Health Program Manager

Product Marketing

• Partnering closely with the GTM leadership team, and regional sales leaders to support sales teams, owning the in-depth monitoring and tracking of the business metrics, creation of key intelligence and insights to accelerate growth.
• Partner with key cross-functional stakeholders, including but not limited to Marketing, Finance & Strategy, Data Science, Seller Systems, and Strategic Operations to streamline and optimize our internal processes and run-the-business and planning deliverables (Stripe Rhythm of Business: Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews).
• Shape the processes and go-to-market support model for a rapidly growing company, and make a tangible impact on sales and operations.
• Support the Regional sales leaders with intelligence and insight to accelerate growth
• Support Sales Strategy and Operations colleagues by standardizing global and regional common process that is currently decentralized
• Deep dive into key performance metrics and drive deep understanding of business performance
• Problem solve and structure analysis outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for Regional sales leadership
• Participate in projects defining go-to-market approaches, as well as in regular business and resource planning
• Run analysis on key performance metrics, providing relevant insights for managing the business
• Oversee implementation of enabling systems and tools, working closely with internal systems teams
• Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams
• Manage bespoke projects and effectively manage stakeholders

GTM Strategy & Operations Analyst

Client Partner

• Oversee and expand the Stripe Apps Partner ecosystem
• Engage with and manage existing partners, conducting regular check-ins to track partnership performance and ensure compliance with marketplace rules.
• Identify and pitch target prospective partners in relevant categories that align with the needs of Stripe users. Lead end-to-end negotiations to onboard new partners with competitive integrations and, where applicable, favorable economic structures to Stripe.
• Drive strategic initiatives to expand the partner ecosystem, utilizing industry insights to identify emerging opportunities and innovative partnerships. Develop and implement growth strategies that elevate the visibility and desirability of Stripe’s ecosystem offerings, contributing to the broader growth objectives of Stripe.
• Develop comprehensive performance reports and insights, leveraging data to drive decision-making and strategy adjustments for the category.

Partner Development Manager – Ecosystem Products

Technical Program Manager

• Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver to achieve these goals.
• Partner with stakeholders to set a multi-quarter roadmap for changes and enhancements they intend to see in their technology stack. Work with your own leadership team and partners to ensure ROI of roadmap items is understood to capture resource capacity to execute the roadmap.
• Enable your stakeholders to succeed at delivering on their solutions roadmap by driving discovery, planning, and developing systems solutions across our infrastructure.
• Be a product leader by connecting with and deeply understanding Stripes needs that enable an exceptional Employee Experience. Create mock ups of intended experiences to facilitate feedback and alignment on the solution business requirements.
• Conduct third party vendor analysis and make build or buy recommendations to stakeholders that are based on industry expertise and ROI.
• Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and to build solutions that deliver the intended employee experience.
• Create and present content related to projects, facilitate working sessions, and communicate a compelling product strategy with stakeholders that aligns with business priorities, budgets and ultimately enhances employee experience goals.
• Leverage data and storytelling to support decision-making, escalate risks, define ROI of requested solutions and monitor adoption of solutions.
• Leverage KPI’s and user feedback to evaluate solutions and influence solution roadmap priorities.

Technical Program Manager, People Solutions

People Operations

• Lead, mentor, and develop the process optimization team.
• Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.
• Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.
• Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.
• Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
• Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.
• Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.
• Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives.
• Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations.
• Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs.
• Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency.
• Lead continuous improvement efforts and knowledge sharing across the organization.
• Champion use of AI and automation to reduce manual toil and eliminate bottlenecks.
• Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.

People Process Optimization Lead

Operations

• Lead a team of high-performing Risk Operations Analysts
• Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term
• Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
• Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
• Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Define and manage core metrics, SLAs, and performance of the User Policy Operations team
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
• Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

Manager, Strategic Supportability Operations

• Apply process optimization frameworks to the holistic management of the PPO Portfolio, leading major optimization initiatives with significant complexity.
• Drive discovery and analysis phases using expert optimization frameworks (Lean Six Sigma) to address root causes and deliver metrics-driven impacts.
• Lead Service Catalog development to standardize and streamline People team offerings across multiple portfolios.
• Create roadmaps for process improvements, applying rigorous ROI considerations to all prioritization frameworks and resource requests.
• Leverage AI and automation wherever possible to eliminate manual toil and proactively mitigate process bottlenecks.
• Demonstrate high technical fluency by evaluating whether proposed technical solutions meet business requirements and system constraints.
• Translate complex business needs into simplified, automated process designs that enhance the end-user experience.
• Lead user acceptance testing (UAT), ensuring technical implementations deliver the intended ROI and operational excellence.
• Ensure all delivery is guided by strategic planning frameworks and aligned with broader organizational goals.
• Operate as a cohesive cross-functional unit, collaborating extensively with stakeholders to navigate ambiguous process ownership.
• Use robust data to identify "current state vs. future goals" and establish scalable frameworks to track progress and demonstrate measurable business value.

People Process Optimization Specialist

• Identify gaps in our current systems, policies and strategies, and recommend enhancements and process improvements
• Work to scope out, prioritize, coordinate, and launch the initiatives that are most critical to Stripe in support of minimizing credit losses while providing positive user experience
• Create short-term and long-term project plans, including setting milestones, ensuring adherence to deadlines and efficiently allocating resources
• Design and implement processes that help scale our risk management practices within Stripe and operate at pace
• Facilitate decisions and actions, while making certain that ‘risk and reward’ trade offs are at the core of our decision-making process
• Hold a broader viewpoint by balancing multiple perspectives across the team, understanding other initiatives that are running parallel and ensuring proper overlap and communication between projects

Credit Risk Program Manager – Risk Foundations

Product Manager

• Build the control planes that unify seller systems, user billing, and financial data warehouses.
• Streamline monetization workflows and core underlying capabilities to reduce time-to-market.
• Develop annual and quarterly plans that align with Stripe’s rapid expansion.
• Navigate complexity as a leader and change agent, creating clear engineering roadmaps.
• Partner with engineering leaders and act as a thought partner for GTM, Finance, and Legal.

Product Manager, Commerce Systems

• Working with teams across the organization to understand pain points and work to create solutions which span multiple domains.
• Define and produce high quality written proposals, communications and documentation.
• Execute on technical programs that require deep systems and engineering level knowledge.
• Partner with Engineering Managers, Tech Leads, Engineers, business partners, Product Managers, and other Technical Program Managers to define, scope and drive large programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks, and identifying trade-offs in partnership with engineering.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers / stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross functional programs spanning multiple engineering organizations.