Stewart Title

Customer Support

• Answer routine questions and resolve issues about products and services for internal and external customers
• Resolve inquiries or escalate concerns in a timely manner
• Follow standard procedures and guidelines
• Provide administrative and specialized operational support to sales representatives and/or sales teams
• Support the selling and closing of Stewart products in accordance with leadership-defined sales goals
• Recognize and solve typical problems using established solution options
• Communicate moderately complex information in routine situations within the team
• Manage own workload under general supervision
• Perform other duties assigned by management

Customer Service Representative II

• Answer routine questions and address issues about Stewart products and services from internal and external customers
• Resolve inquiries effectively or escalate concerns in a timely manner
• Perform support functions for departmental processes
• Follow defined procedures to complete daily tasks and responsibilities
• Use existing procedures to solve straightforward problems
• Address internal and external clients and team members
• Perform other duties assigned by management

Customer Service Representative I

• Support real estate transactions through administrative and support duties for title processes
• Perform centralized clerical processing of documents for accurate and timely title production
• Communicate information and instructions to branch offices
• Explain complex information and team interdependencies
• Recognize and solve atypical problems
• Evaluate and select solutions from existing precedents or procedures
• Modify work practices and processes to achieve results or improve efficiency
• Act as a resource for less experienced team members
• Perform other duties assigned by management

Senior Production Support Specialist

Vice President

• Lead automation services strategy and execution (specific responsibilities are not provided in the available posting text)
• Support Stewart’s goal of becoming the premier title and real estate services company

Vice President – Automation Services

Business Analyst

• Assist in documenting business requirements, user stories, and acceptance criteria.
• Capture meeting notes, decisions, and action items from discovery sessions.
• Maintain requirements documentation and supporting artifacts.
• Update Jira work items with relevant business context.
• Document current and future-state workflows.
• Research existing system functionality and business processes.
• Identify process gaps and improvement opportunities.
• Support analysis of customer-reported issues and enhancement requests.
• Participate in requirement reviews and sprint demonstrations.
• Execute user acceptance testing scenarios.
• Validate completed work against acceptance criteria.
• Assist in defect triage and reproduction.
• Assist with release notes and deployment readiness activities.
• Support documentation updates and internal communications.
• Help track enhancement requests and production issues.
• Develop knowledge of title, settlement, escrow, and closing processes.
• Learn state-specific business rules and regulatory requirements.
• Build expertise in Connect Close workflows and functionality.
• Receive business context and feature objectives.
• Support backlog refinement activities.
• Receive guidance on requirements development and solution analysis.
• Assist with research and documentation activities.
• Clarify documented requirements.
• Support testing efforts and defect validation.

Business Analyst II

• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Solutions Engineer

• Engages in data collection, maintenance, and analysis to support evaluation, assessment, and strategic planning
• Responsible for utilizing strategies and technology to analyze current and historical data
• Designs, develops and maintains interactive Power BI reports, dashboards, and semantic models
• Devises efficient and scalable methods for identifying data patterns and trends
• Performs specialized assignments; solves complex problems and develops non-traditional solutions
• Identifies opportunities to automate manual reporting processes including leveraging approved AI technologies
• Interprets internal/external business environment to understand the relationship between processes and systems
• Recommends best practices to improve processes or services based on data validation, reconciliation, and quality assurance activities
• Design and support ETL processes, data pipelines, and data transformation workflows
• Impacts achievements of customer, operational, project or service objectives
• Uses excellent verbal and written communication skills to communicate difficult concepts
• May lead functional projects with moderate risks and resource requirements

Business Intelligence Architect

Analyst

• Provide functional support for Workday HCM and related modules, including Recruiting, Onboarding, Learning, Talent & Performance, Compensation, Benefits, and Payroll.
• Perform system testing, data loads, organizational maintenance, reporting, and analysis.
• Investigate and resolve system and data issues, escalating complex problems as needed.
• Support security audits, role reviews, access controls, and compliance requirements.
• Maintain process documentation and support cross-training initiatives.
• Partner with the HR Experience Team to conduct audits, improve data accuracy, and streamline HR processes.
• Collaborate with HR Centers of Excellence (COEs) on reporting, testing, learning initiatives, and HR technology support.
• Identify opportunities to improve processes, strengthen controls, and enhance the employee experience.
• Support HR technology projects, system enhancements, and additional priorities as assigned.

HCM Analyst

• Engages in data collection, maintenance, and analysis to support evaluation, assessment, and strategic planning
• Responsible for utilizing strategies and technology to analyze current and historical data to improve decision-making
• Designs, develops and maintains interactive Power BI reports, dashboards, scorecards, and semantic models
• Devises methods for identifying data patterns and trends in available information sources to architect and deliver analytics solutions
• Identifies opportunities to automate manual reporting processes
• Interprets internal/external business environment to understand the relationship between business processes and systems
• Recommends best practices to improve processes or services based on data validation and quality assurance activities
• Designs and supports ETL processes, data pipelines, and data transformation workflows
• Delivers user training and presents analytical insights to business audiences

Business Intelligence, Solutions Architect

Account Manager

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share.
• Supports the sales function at Stewart by managing the existing client base and serving as a liaison between the customer and Stewart.
• Serves as the liaison between Stewart and corresponding clientele to build a strong business rapport while providing customers a readily available point of contact for customer service issues, process changes, quality assurance and conflict resolution should issues arise.
• Manages a portfolio of business and engages in account management activities such as setting up new accounts or closing accounts for clients.
• Typically follows existing procedures to perform routine assignments and to solve standard problems.
• Analyzes basic information and standard practices to make decisions impacting work performed.
• Performs all other duties as assigned by management.

• Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes
• Performs centralized clerical processing of documents related to accurate and timely title production
• Communicates information and instructions to branch offices; limited to no interaction with customers
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Title Processing Support Specialist I

Title Examiner

• Provides Nationwide title services
• Responsible for supporting real estate transactions by searching public records and examining titles for properties to determine legal condition of property title
• Compiles, investigates and examines public and tax records to determine liabilities and legal condition of the title and insurability of the property
• Prepares accurate and comprehensive title commitments in accordance with company examining and policy procedures
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Operations

• Provides Nationwide title services
• Responsible for supporting real estate transactions by overseeing operational functions related to providing title services to customers
• Manages and leads teams who perform a wide range of duties related to title operations
• Partners with and acts as a liaison between groups such as Examining and Underwriting
• Assesses departmental priorities to address resource and operational challenges
• Applies understanding of the business and how own area integrates with others
• Reviews the team’s ability to achieve service, quality and timeliness of objectives
• Identifies and solves technical and operational problems
• Performs all other duties as assigned by management

Operations Manager

Verification Specialist

• Provide analytical support in executing internal control discipline and operational excellence.
• Gather and organize data to monitor and test the effectiveness of key controls and status of mitigation and action plans.
• Validate beneficiary, bank, and account information for accuracy and legitimacy
• Prepare documentation for tracking, monitoring, and escalation of risk related issues to management in addition to documenting verification steps, outcomes, and concerns
• Follows standard procedures and guidelines including the verification of wire instructions with the provider and escalations from Field Management
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts teams through the quality of the support provided including identifying discrepancies, fraud indicators, and unresolved risks
• Recognizes and solves typical problems; selects solutions from established options
• Communicates information including collaborating to resolve verification gaps, reporting findings to external departments, and response to verifications requests
• Works under general supervision with limited ability to modify approach; Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

Enterprise Payment Instruction Verification Specialist

Escrow Officer

• Provides in office escrow support for residential and commercial resale, new construction, refinance, relocation and timeshare transactions based in California.
• Responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements.

Customer Service Representative II

Customer Service Representative I

Senior Production Support Specialist

Vice President – Automation Services

Business Analyst II

Customer Service Representative I

Business Intelligence Architect

HCM Analyst

Business Intelligence, Solutions Architect

Account Manager

Title Processing Support Specialist I

Title Examiner

Operations Manager

Enterprise Payment Instruction Verification Specialist

Escrow Officer Floater