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Customer Service Representative II
Stewart TitleCustomer Service Rep II supporting sales and customer inquiries for Stewart, a global title insurance and real estate services company. Resolving issues and assisting sales teams with product closings.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively answering inquiries and resolving issues related to products and services. Capable of managing workload independently while adhering to standard procedures and guidelines.
Highest-signal resume keywords
Customer ServiceProblem SolvingCommunication SkillsAdministrative SupportSales Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaBachelor's Degree2+ Years Related Work Experience
Soft Skills
Time ManagementWorkload Management
Industry Keywords
Sales GoalsStandard ProceduresOperational SupportInternal Customer SupportExternal Customer Support
About the role
Key responsibilities & impact- Answer routine questions and resolve issues about products and services for internal and external customers
- Resolve inquiries or escalate concerns in a timely manner
- Follow standard procedures and guidelines
- Provide administrative and specialized operational support to sales representatives and/or sales teams
- Support the selling and closing of Stewart products in accordance with leadership-defined sales goals
- Recognize and solve typical problems using established solution options
- Communicate moderately complex information in routine situations within the team
- Manage own workload under general supervision
- Perform other duties assigned by management
Requirements
What you’ll need- High school diploma required
- Bachelor’s degree preferred
- Typically requires 2+ years of related work experience
- Ability to answer routine customer questions about products and services
- Ability to resolve inquiries or escalate concerns in a timely manner
- Ability to follow standard procedures and guidelines
- Ability to recognize and solve typical problems using established options
- Ability to communicate moderately complex information in routine situations
- Ability to work under general supervision and manage own workload
Benefits
Comp & perks- Health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
- Inclusive work environment
- Career development investment, tools, and resources