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Customer Service Representative I
Stewart TitleCustomer Service Representative supporting Stewart, a global title and real estate services company. Answering customer inquiries, resolving issues, and providing administrative support to sales teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to effectively address customer inquiries while following defined procedures. Capable of resolving issues or escalating concerns in a timely manner under direct supervision.
Highest-signal resume keywords
High School DiplomaBachelor's Degree PreferredBasic Communication SkillsCustomer Service ExperienceProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationTimely Issue ResolutionAttention to Detail
Industry Keywords
Customer SupportInternal ClientsExternal ClientsDefined ProceduresRoutine Inquiries
About the role
Key responsibilities & impact- Answer routine questions and address issues about Stewart products and services from internal and external customers
- Resolve inquiries effectively or escalate concerns in a timely manner
- Perform support functions for departmental processes
- Follow defined procedures to complete daily tasks and responsibilities
- Use existing procedures to solve straightforward problems
- Address internal and external clients and team members
- Perform other duties assigned by management
Requirements
What you’ll need- High school diploma required
- Bachelor’s degree preferred
- Typically requires 0–2 years of related work experience
- Basic communication skills
- Ability to answer routine product and service questions
- Ability to resolve inquiries or escalate concerns in a timely manner
- Ability to follow clearly defined procedures
- Ability to work under direct supervision with little autonomy
Benefits
Comp & perks- A variety of health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
- Career investment and development opportunities
- Inclusive work environment