State of Florida

Systems Engineer

• Provide second-level desktop support and problem resolution to local and remote users
• Review all incoming Desktop support tickets and self-assign or assign them to team members as appropriate
• Support knowledge management by documenting and maintaining processes, routine tasks, and resolutions to complex issues in the Wiki
• Promote skills development of junior team members through strategic ticket assignment and peer-to-peer mentoring
• Ensure service delivery within specified Service Level Agreements (SLAs)
• Log, track, route, escalate, and respond to all service requests using standard service desk software
• Maintain communications with customers throughout the resolution process
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance

Distributed Computer Systems Analyst

Administrative Assistant

• Prepares notices of hearings, notices of appearance, notices of taking depositions, subpoenas for production of documents and appearance of witnesses, routine legal actions and pleadings, and memoranda and correspondence associated therewith in final form based upon information obtained from the Chief Legal Counsel or assigned attorney
• Maintains current records of all matters handled by the Chief Legal Counsel
• Records description of matter, persons involved, date received, description and date of developments affecting disposition thereof, date closed, and nature and extent of legal services rendered in connection therewith
• Assists attorneys in preparation of union mediation documents, correspondence related to union grievances, employee relations documents, and collective bargaining agreements
• Assists in reviewing/formulating policies relating to employees of the Agency
• Reviews cases that have been placed in “NORTA Review,” determines whether a NORTA is appropriate, and drafts the NORTA
• Drafts Determinations under the supervision of a Senior Attorney
• Tracks and maintains the case status in ActionStep by updating and maintaining documentation related to Determinations
• Reviews and assigns incoming requests from complainants and respondents to attorneys
• Conducts research on whether new or amended rules are proper
• Assists with editing rules drafted by attorneys
• Assists Senior Attorney(s) with preparing for presentations or trainings
• Assists Housing and Employment managers with case management
• Sends the initial e-mails to the parties when a whistleblower reinstatement review is being conducted by an attorney

Administrative Assistant III

Analyst

• This position provides high-level administrative support to the Program Operations Administrator.
• Exercises independent judgment in completing duties and responsibilities.
• Independently assists in directing and coordinating processing of licensing.
• Performs the most complex and difficult assignments under limited supervision.
• Applies a logical understanding of business practices and procedures in order to evaluate and analyze licensure applications.
• Works one on one with applicants and licensee to provide updates and information on the status of their applications.
• Manages and maintains public facing information relating to health care licensure pathways and engages in public outreach.

Government Analyst II

Attorney

• Supervises and manages subordinate attorneys by communicating expectations; motivating, training, coaching, and evaluating performance; planning and directing work assignments; approving leave requests and timesheets; assigning cases; monitoring caseload distribution; and ensuring work is completed accurately and within established deadlines
• Reviews Investigative Memorandums (IMs) prepared by the Enforcement Unit for legal sufficiency, accuracy, and compliance with applicable laws and agency standards; collaborates with Employment Investigations management to improve work product and provides guidance on revisions necessary to meet legal criteria
• Prepares legally sufficient Determinations for review and signature by the Executive Director in accordance with prescribed agency format, statutory requirements, and established legal standards
• Represents the Florida Commission on Human Relations in administrative and appellate legal proceedings, including appearances before the Florida Division of Administrative Hearings and Florida District Courts of Appeal, under supervisory guidance; conducts legal research, drafts and electronically files pleadings, motions, and briefs, and manages discovery and related litigation activities as required
• Provides legal guidance and responds to inquiries from agency employees and the public regarding matters involving employment discrimination, retaliation, and public accommodations, ensuring accurate interpretation and application of applicable federal and state civil rights laws

Attorney Supervisor

Software Engineer

• This is a professional OPS position located in the Division of Early Learning (DEL) in the Application Services unit
• The incumbent in this position must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance, sometimes under stressful conditions
• The employee must be technically knowledgeable and have outstanding interpersonal skills
• The incumbent must provide technical support, resolve technical difficulties, offer prompt client feedback, and assist with the rollout of new programs, hardware, and policies as directed
• This position will provide tier one (1) and tier two (2) technical assistance and support for new computer networks, software, and hardware-related questions and difficulties
• The incumbent should give detailed information about IT services and should refer unsolved concerns to the next level of support, as needed
• Experience with Azure Intune and Azure AD are a plus.

Application Systems Programmer III

Compliance

• Establishing and maintaining an inventory system for all regulatory licensure records and licensure updates for the Board of Medicine
• Analyzing and interpreting data, knowledge of policy and procedures
• Independently reviews, corrects and ensures correct database entries for imaging files supporting the licensing program
• Provides assistance to Board staff in resolving questions regarding the preparation of files
• Enters required information into LEIDS Document Repository
• Prepares files for scanning/imaging according to established procedure
• Handling all scanning files in a confidential and secure manner
• Plans, prepares, and coordinates the methodology for the pick-up of files for scanning
• Processes APRN Notice of Protocol forms
• Responds to questions regarding APRN/EMT/Paramedic Protocols
• The Team Lead reviews existing processes and identifies process improvements
• Coordinates the maintenance and use of the Board of Medicine storage area for administrative support files
• Main phone line person for receptionist position and responds to complaints and inquiries
• Assists with the receipt and appropriate disbursement of regulatory incoming mail for the Board of Medicine
• Analyzes final FSMB report for Florida-licensed physicians
• Performs other duties as assigned by management

Regulatory Specialist II

• Provide support to the Administrative Services Department (Human Resources, Finance/Budget/Procurement, and Resource Development) via event coordination and recognition, record and data maintenance, ADA coordination, and general record keeping.
• Provide administrative relief and support throughout Administrative Office of the Court (AOC).
• Assist with the coordination of special projects and training events.
• Coordinate the Internship program for Judges which includes onboarding and offboarding, processing background checks and coordinating security badges. Also, processing background checks for Court Programs.
• Provide grant management and records retention support.
• Maintain and organize information regarding employee training records and training resources.
• Announce trainings via email and maintain attendance records.
• Update databases and perform general record keeping.
• Compose correspondence, lists, memoranda, reports, emails, and other documents observing strict confidentiality.
• Provide administrative coverage and support the Administrative Service Departments, and the AOC more broadly, as needed.
• Maintain Administrative Service Department webpages and assist with production of newsletter.
• Establish and maintain files, records, and other departmental systems of responsibility; update databases and other records.
• Provide relief with American with Disability Act (ADA) services and accommodations.

Administrative Assistant II

Legal Assistant

• Providing legal representation to APD in the areas of consumer services and supports and Medicaid-related litigation in various forums before the Department of Children and Families Office of Appeal Hearings, the Division of Administrative Hearings (DOAH), as well as other state or appellate courts, as required.
• Performing legal research and preparing various legal documents.
• Engaging in alternative dispute resolution.

OPS Law Clerk

• This is independent professional work planning, designing, monitoring, supporting, and integrating enterprise network systems for the Statewide Guardian Ad Litem Office.
• Duties and responsibilities include designing and coordinating various components of GAL enterprise network systems, consulting with users and program management to determine user needs, defining network solutions to meet user requirements, and designing and configuring enterprise environments with appropriate hardware, operating systems software, applications software, and communications component to support business requirements.
• Conducts research and development in network systems and related technologies.
• Develops hardware configuration plans for network systems.
• Evaluates and recommends network software and hardware for the enterprise system.
• Provides guidance and mentorship to the Enterprise Network Systems Analyst.
• Performs related work as required.

Senior Network Systems Analyst

• Reviews background screening reports received from the State’s Background Screening Clearinghouse for health care practitioner applicants, licensees, and facility owners
• Record necessary data about the screening results in the division’s licensing and enforcement information database system (LEIDS)
• Coordinates electronic request for background history information from the Federal Bureau of Investigation or the Florida Department of Law Enforcement
• Ensure rejected fingerprints are processed timely according to established procedures
• Research licensing and enforcement information database system (LEIDS) to determine if a complaint is needed based on background screening information
• Prepares documentation for submission to the Bureau of Health Care Practitioner Regulation, following guidelines required by the bureau
• Uses skilled decision-making techniques in evaluating, planning, and integrating analysis of data to formulate solutions and strategies

Government Analyst I

Operations

• Help shape the quality of health care in Florida.
• Enhance the delivery of health care services through the Florida Medicaid Program.
• Provide full-time customer service to a high-volume Contact Center.
• Answer recipient and/or provider questions regarding Medicaid covered services.
• Provide Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and make referrals to the appropriate agencies.
• Maintain up-to-date knowledge concerning the Florida Medicaid program.
• Meet or exceed contact center performance measures and metrics.

Senior Human Services Program Specialist

Consultant

• Provides nursing consultation and technical assistance to CMS staff, contracted providers and other community partners related to the clinical aspects of programmatic matters and contractual requirements
• Performs timely clinical/programmatic quality and content reviews of provider-submitted deliverables and reports, in collaboration with unit staff, to ensure alignment with contractual requirements and clinical programmatic goals and objectives
• Makes recommendations, as needed, for corrections and/or additional information necessary to bring deliverables into compliance with clinical contractual requirements and appropriate deliverable quality
• Collaborates with unit Contract Managers to provide clinical expertise in the development of methods and metrics for evaluating programmatic contract performance and quality of services
• Provides clinical expertise and participates in programmatic contract monitoring activities including, but not limited to, site visits and desk reviews
• Makes recommendations for correcting identified deficiencies to improve provider performance and service delivery
• Facilitates statewide initiatives with contracted providers, internal stakeholders and external partners, as needed, to provide clinical expertise in support of improving the access and quality of healthcare services for children and youth with special healthcare needs
• Meets with contracted providers regularly to monitor performance, provide clinical consultation and technical assistance related to service delivery, quality improvement initiatives and/or other programmatic goals and objectives
• Keeps unit staff and leadership informed of identified trends and performance issues with contracted providers
• Collaborates with community and other health care organizations on the clinical aspects of programmatic goals and objectives and health care quality improvement methods, concepts and requirements, as requested
• Collects, complies and maintains clinical programmatic data
• Analyzes data and other information related to clinical programmatic requirements, key performance indicators, outcome measures and contractual requirements
• Develops, prepares and/or completes reports and other documents, using clinical programmatic expertise, to demonstrate contract provider performance, data, key performance indicators and/or outcome measures, as required
• Makes recommendations to unit leadership regarding identified clinical programmatic deficiencies, suggested improvements, and/or other initiatives to support improved access and quality of services for children and youth with special health care needs, and/or other programmatic goals and objectives
• Performs research, collects and analyzes clinical programmatic data from various external and internal sources related to quality improvement, programmatic initiatives, goals and objectives, as required
• Performs other related duties as assigned

Registered Nursing Consultant

• Create templates and job aids
• Compose briefing documents and reports
• Schedule meetings, take meeting notes, distribute information, track action item completion
• Organize information, research requested topics or issues, maintain electronic document libraries
• Compile and assess information from a variety of sources to present options, conclusions or recommendations
• Work special assignments on short deadlines with accuracy and quality outputs

Government Operations Consultant II

Accounting Manager

• This position is a highly professional position performing independent and complex accounting functions involving local funds and governmental funds.
• It involves the independent application of accounting and auditing concepts, principles, theory and technical skills in accordance with generally accepted accounting principles (GAAP) or other comprehensive basis of accounting to a major function of an accounting program and monitoring proper application of internal control within the local funds' activities.
• This position assists in developing and monitoring accounting policies and procedures.
• Ability to work independently and as a part of a team, attention to detail and resourcefulness in determining the true nature of discrepancies are a must.
• Perform independent and complex accounting functions involving local funds and governmental funds, that requires the ability to analyze data and understand accounting reconciliations, establish and maintaining of allotments and encumbrances of assigned contracts, including monitoring Fixed Capital Outlay contracts, and process Journal Transfers.
• Responsible for the application of independent accounting, research, auditing, and analytical skills with the ability to identify, evaluate, and resolve problems, coordinates with budget managers, accounting staff, and other offices and assists them in auditing data, ensuring corrections are completed accurately and making recommendations as appropriate.

Accounting Services Analyst B

• Process, evaluate and determine eligibility for licensure applications
• Evaluate all documents uploaded to Axiom Pro using the online application system
• Process Registered Nurse examination applications
• Evaluate applications for nursing licensure by endorsement, examination or re-examination to determine eligibility
• Approve requests for licensure or examination and notify applicants
• Serve as the primary processor for the Livescan reports received daily