State of Florida

General

• Conducts interviews to collect/update personal data on applicants and clients and household members and assists applicants and clients in clarifying and obtaining documentation required to establish eligibility.
• Assists the client in obtaining documentation when the individual is unable to act on his or her own behalf, and reviews documents for validity.
• Initiates necessary collateral contracts to verify information provided by applicants and clients.
• Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
• Obtains necessary documentation, certification or approval in support of actions.
• Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
• Provides applicants and clients with information concerning other department and community assistance programs and makes referrals as appropriate.
• Plans, evaluations, guides and coaches’ staff as required.
• Conducts fraud investigations and recommends appropriate action.
• Reviews and analyzes error-prone and complex cases to assist entry level staff.
• Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.
• Collects data, compiles and organizes information.
• Verifies accuracy of data and reconciles errors or inconsistencies.
• Provides training to other staff.
• Explains or justifies decisions, conclusions, findings or recommendations.
• Maintains or updates data, records or other information to ensure accurate case records.
• Makes recommendations for improvements, solves problems or takes corrective action when issues arise.
• Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination.
• Collaborate with others or work on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.
• Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.
• Retrieves, adds or removes materials from a filing system.
• Types materials and transfers information from one document or record to another.
• Performs other related work as required.

Eligibility Specialist II

Program Manager

• This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.
• This position is responsible for working in a supervisory capacity for the Medicaid Helpline Contact Center within the Bureau of Recipient and Provider Assistance.
• The incumbent will oversee a defined team of Medicaid Recipient and Provider Contact Center staff.
• The incumbent in this position spends a major portion of the time communicating with motivating, training, and evaluating employees, planning and directing the work of team members, while assisting in the overall operations of the Medicaid Helpline Contact Center and its various functions.
• Travel will be 1-25%.

Program Operations Administrator – SES

Systems Engineer

• Leverage your expertise in data analysis, projections, and statistical modeling to develop reports, dashboards, and performance scorecards that monitor and evaluate MQA’s strategic plan implementation and regulatory efficiency.
• Monitor and analyze performance across a portfolio of initiatives, using key performance indicators (KPIs), benchmarking, and outcome metrics to identify trends and gaps.
• Provide ongoing briefings and data-driven recommendations to the Strategic Planning Services Manager, Executive Management Team, and cross-functional partners.
• Lead a new Performance Improvement Team and Performance Management Council, coordinating efforts to improve regulatory outcomes and align business processes with strategic goals.
• Work closely with database administrators, application developers, communication specialists, and program staff to ensure the integrity, accuracy, and clarity of performance data presented in both internal and external digital and print media.

Systems Project Analyst

Operations

• Responsible for the oversight of one or more recreation areas including boat ramps and those areas with fixed facilities such as bathhouses, camping units, hunt camps, etc.
• Duties include interacting with the persons who use the area, providing them with information regarding recreation area rules, directions, and providing for their general safety.
• Explains facilities and services provided for public use.
• Attempts to resolve visitor complaints while maintaining good public relations.
• Responsible for the minor maintenance needs of one or more recreation areas. This may include maintenance and cleaning of all recreation sites and dispersed primitive campsites, monitoring and maintenance of multi-use trails, maintenance of all recreation and forest information signage, removing litter, performing repairs, tree maintenance and removal, mowing, fencing installation and mending.
• Assists other personnel in making improvements and repairs on recreation areas.
• Performs special periodic duties including enforcing recreation area rules and regulations forest wide, coordinating recreation areas for special events, and assisting with prescribed burning, etc.
• Records are also kept on the number of recreation area users, including a monthly report submitted to the Recreation Coordinator.
• May be required to work weekends and late shifts as needed.
• May be required to work in multiple recreation areas (improved and unimproved) as needed.
• Performs operator maintenance on all mechanical equipment used in recreation areas such as tractors, mowers, pickup trucks, chainsaws, power tools, etc.

Park Ranger

• Assist the department with the development, updates, data management, and implementation of required reporting for safety, security and discipline incidents.
• Assist with the design, development, and format of required reports which meet industry reporting standards as well as addressing managerial reporting requirements.
• Exhibit knowledge and expertise in supporting software applications, quality assurance, and reporting structure and the relationship to the data system.
• Verify that reports displayed or generated are readable, capture required information and are functioning appropriately.
• Assist in verifying accuracy and reliability of data received from district and/or schools.
• Conduct reviews of applications and district reports to identify technical and reporting problems.
• Develop, review, and provide technical assistance materials and support regarding functionality, user management, and the data collection process for school district personnel.
• Provide technical assistance and guidance to school districts in regard to their implementation of the strategies and activities necessary to address findings.
• Perform simple and complex Excel calculations and reports for the Office of Safe Schools as needed.
• Provide technical support in the department’s handling of school district audit findings, which includes timely review of audit findings, timely delegation of audit findings to other offices within the department, and timely follow-up with districts for resolution.
• Coordinate compliance and monitoring visits to schools and school districts to ensure adherence with various statutory requirements for safety and security reporting.
• Review programs periodically to ensure that activities conform with existing laws, regulations and agency policies.
• Report violations or concerns of improper safety and security reporting to proper authorities for corrective action.
• Identifies training needs of a standing committee and arranges for training to address the identified needs.

Program Specialist IV – DOE – SES

• Manages the process of development, determination of needs, drafting, routing, and editing of Statements of Work (SOWs) for projects procured through competitive and non-competitive procurements to be attached to purchase orders.
• Drafts procurement templates.
• Provides direct support to program staff to determine the most appropriate method of procurement of goods and services.
• Serves as a Contract Manager on Statement of Work (SOWs) for the Bureau.
• Works with purchasing staff on revisions required for SOWs.
• Manages issued purchase orders with SOWs and approves deliverables and processes invoices from vendors.
• Maintains documentation in the appropriate file.
• Maintains and manages purchasing tracker for Bureau.
• Prepares reports and analyses as directed related to purchases.
• Approves budget and invoices for SOWs.
• Reviews and analyzes policies, procedures, statutes, and any other directives which affect the purchasing process.
• Evaluates potential impact and identifies potential problems.
• Recommends appropriate actions.
• Makes recommendations to supervisor concerning methodologies and improved methods of purchasing services.
• Performs other duties as assigned.

Grants Specialist IV

• This is an intermediate level position. The primary responsibility of this position is to assist in the development, reform, and implementation of the state laws and rules that address air quality.
• Performs detailed research, analysis, and interpretation of matters related to the Division’s regulatory reform and legislative coordination efforts and associated administrative activities, including: the substantive and procedural requirements and effects of existing and proposed federal and state air quality laws and regulations; variances from state requirements; the cost to implement existing and proposed federal and state air quality laws and regulations; the function, cost, and availability of air pollution control equipment; the function and operation of various regulated sources of air emissions; and data related to Florida’s air emission sources and their environmental impacts.
• Applies a scientific understanding of data and analytical methods to assignments pertaining to the implementation of the United States Clean Air Act in the State of Florida and associated administrative tasks.
• Contributes to the drafting of a variety of documents related to the Division’s regulatory reform and legislative coordination efforts, including: legislative analyses; proposed rule language; rulemaking-related documents and correspondence; technical reports and analyses that involve scientific, economic, and administrative components; comments to the United States Environmental Protection Agency (EPA) concerning proposed regulations; proposals to revise the Florida State Implementation Plan (SIP); press releases; public education documents; internal research memoranda; regulatory timelines; variances from state requirements; and internal process manuals.
• Conducts rulemaking and assists in the preparation and administration of formal briefings, public meetings, workshops, or hearings on proposed rules and proposed revisions to Florida’s State Implementation Plan (SIP) under the United States Clean Air Act.

Environmental Specialist II

• The Predation Management Biologist will work closely with shorebird program staff to conduct predation management activities at multiple sites within the Northeast Florida (Nassau, Duval, St. Johns Counties) to benefit shorebirds and seabirds.
• The biologist will work collaboratively with a regional team and often independently in the field to achieve conservation and management goals.
• The Predation Management Biologist will be responsible for communicating with private landowners, local land managers, partnering agencies and the public about predation management in beach dune habitat.
• This position will attend public meetings and educational events and participate in shorebird working groups as a spokesperson for predation management.
• Work with shorebird biologists to identify sources of shorebird and seabird nest loss; use tracking techniques to identify individual predator(s) associated with nest failure.
• Employ proactive management strategies to reduce predator disturbance at priority shorebird sites.
• Conduct tracking surveys for common nest and chick predators using sand transects, scent stations, bait stations, and game cameras.
• Use tracking surveys to identify and evaluate the presence and spatial use patterns of potential predators in the beach/dune habitat and surrounding natural areas.
• Conduct lethal removal of avian and mammalian predators.
• Use a variety of non-lethal predator aversion techniques and investigate opportunities to develop and test novel techniques as time allows.
• Record GPS points and create maps of all work areas using ArcGIS or Google Earth.
• Coordinate with land managers, law enforcement, and other partners about predation management activities.
• Prepare summary reports of management strategies and outcomes and assist team with quarterly report writing and assessments.

Bio Scientist III

Customer Support

• Exercises independent and professional judgment, including providing referrals as appropriate
• Deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner
• Accesses and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules
• Maintains effective working relationships
• Acts as a communications liaison to research and provide problem resolution for all matters of license maintenance
• Communicates verbal and written correspondence via email, chats, and telephone
• Advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system
• Aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis
• Performs detailed research, reviews system generated reports, and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure
• Evaluates and advises customers of qualifications for renewal and/or licensure

Operations Support Specialist

IT Support

• Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
• Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation.
• Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record issues and resolutions in Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, and scanners.
• Travel to remote sites and provide IT support as part of SERT.
• Issue and receive IT equipment and complete required documentation.
• Support FDEM IT inventory requirements.
• Monitor a state-issued cell phone at all times.
• Respond to emergency activations and any other IT related matter which may arise during non-scheduled work hours.
• Work overtime, night shift, and weekends as necessary.

Help Desk Analyst

• This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.
• Responsible for planning and conducting in-house and on-site New Provider Enrollment Reviews and validating re-enrollment reviews of current Medicaid providers.
• Verifies professional licenses, business tax receipt, and lease information, among other information.
• Researches Internet to determine/verify business status and ownership (e.g. State of Florida Division of Corporations website and corporate websites).
• Submits findings and recommendations to Medicaid Fiscal Agent Operations for further action.
• Coordinates with Medicaid providers, Headquarters staff, and SMMC plans as needed to research and resolve assigned Medicaid Provider Enrollment and Site Visit related issues.

Senior Human Services Program Specialist

Director

• Serve as a leading problem-solver and creative thinker in proposing, analyzing, revising, and administering programs, statutes, and organizational policies to more efficiently meet the legal requirements and expectations related to licensure.
• Lead and manage a staff of approximately 22; make recommendations on annual budget requirements based on personnel and resource needs; and maintain effective relationships with the Board’s legal counsel and Department of Health legal counsel.
• Collaborate with board and council members to ensure that activities involved in licensing, monitoring, disciplining, and educating practitioners contribute to a high level of confidence and trust in the standard of health care provided to the people of Florida.
• Conducts and attends board meetings around the state and represents the Department before the Board on matters of policy and procedure. Advocates before the Boards on issues involving the goals of the Department regarding the health, safety, and welfare of the public.
• Performs functions delegated by the Boards, including evaluating health care licensure applicants to ensure that only qualified applicants are authorized to take licensure examinations and become licensed.
• Authorizes and oversees the issuance of licenses, the approval of mandatory continuing education programs and providers, and audits of compliance with licensure requirements.
• Lead the analyses of proposed bills and administrative rules as well as spearhead the implementation of any passed legislation.
• Acts as an agent for the Boards for the service of legal process upon the Boards in suits naming board members and Executive Director as respondent. Gives testimony or depositions in administrative hearings or in court proceedings in the capacity of the Board Executive Director or custodian of the Board's records.
• Responsible for staff management, including discipline, hiring, review and performance planning appraisals, and general supervision of staff. Responsible for ensuring that procedural and administrative duties are efficiently and timely performed by staff.

Board Executive Director

Executive Assistant

• Provides administrative assistance to the Bureau of Medicaid Program Finance by drafting memos and correspondence, scheduling appointments, maintaining digital files, answering phones, and performing various other administrative tasks.
• Serves as CorrFlow delegate for the Bureau of Medicaid Program Finance.
• Serves as backup to the other administrative assistant within the Bureau Chief’s office when needed.
• Performs other duties as assigned.

Administrative Secretary

Administration

• Provide leadership, strategic direction, and oversight for the Manatee Management Program.
• Manage program budgets, grants, and contracts to ensure expenditures are appropriate, compliant with state procedures, and within allocated limits.
• Ensure assignments and projects are completed on schedule, with high attention to detail.
• Serve as a subject matter expert for agency leadership, teams and interagency working groups.
• Ensure Section leadership is aware of any emerging or controversial issues in a timely manner.
• Provide direct supervision, mentorship, and professional development for up to six staff members.
• Hold regular meetings with staff to discuss program priorities, workload management, performance expectations, and emerging issues.
• Conduct regular performance evaluations, including goal setting and career development planning.
• Communicate regularly with supervisors and staff on job duties, priorities, and emerging or controversial issues.
• Coordinate with federal, state, and local partners, non-governmental organizations, and stakeholders on manatee conservation and management.
• Coordinate and lead statewide and regional meetings, workshops, and stakeholder forums.
• Maintain regular communication with research staff to ensure management needs are supported by current science.
• Respond to stakeholder inquiries promptly and maintain constructive relationships, even on controversial projects.
• Oversee program activities related to manatee protection plans, manatee protection rules, manatee warm-water habitat, water-control structure assessments, and other conservation initiatives.
• Provide expertise in reviewing regulatory proposals, environmental resource permits, coastal construction authorizations, and other activities that may affect manatees or their habitat.
• Ensure consistent implementation of agency policies, procedures, and conservation objectives across program areas.
• Evaluate and develop management strategies to support the long-term conservation and recovery of Florida manatees.
• Represent FWC and the Manatee Management Program at conferences, public forums, and outreach events.
• Support training efforts and other educational initiatives that promote manatee conservation.
• Provide clear communication to the public and stakeholders regarding manatee conservation and regulatory requirements.

Biological Administrator II – A

Software Engineer

• Assist with the operation and maintenance of the ServiceNow application.
• Support will include maintaining system operational performance.
• Applying necessary patches in development, test and production environments following lifecycle process for system configuration and change management.
• Performing upgrades to ServiceNow as required and modifying ServiceNow to accommodate user’s needs.
• Be an integral resource in the integration of ServiceNow modules beyond basic incident management, to include change, service level, problem, service catalog, and other modules as deemed required by the Department.