Operations Support Specialist

State of Florida

Operations Support Specialist providing customer service support for healthcare professionals at the Florida Department of Health. Engaging with customers through email and chat while maintaining professional relationships.

Posted 6/27/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $36,317 - $37,000 per yearWebsite

About the role

Key responsibilities & impact

Exercises independent and professional judgment, including providing referrals as appropriate
Deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner
Accesses and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules
Maintains effective working relationships
Acts as a communications liaison to research and provide problem resolution for all matters of license maintenance
Communicates verbal and written correspondence via email, chats, and telephone
Advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system
Aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis
Performs detailed research, reviews system generated reports, and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure
Evaluates and advises customers of qualifications for renewal and/or licensure

Requirements

What you’ll need

Must have the ability to communicate effectively, both verbally and through written correspondence
Ability to understand and explain Department Policy, Florida Statutes, Rules, and Regulations
Ability to deal courteously and effectively with healthcare professionals, stakeholders, and members of the public
Ability to research, handle complex inquiries, and pay close attention to details
Ability to work both independently and in a team setting
Ability to maintain a professional environment and develop effective working relationships
Knowledge of office procedures and practices
Ability to organize and multi-task
Working knowledge of Microsoft Suite
Must have current authorization to work in the United States without employer sponsorship.

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

researchproblem resolutionlicense maintenancelicensure records managementcomplex inquiry handlingqualifications evaluationoffice proceduresmulti-tasking

Soft Skills

effective communicationcourtesyattention to detailindependenceteamworkprofessionalismrelationship building