Program Operations Administrator – SES

State of Florida

Program Operations Administrator enhancing healthcare service delivery via Medicaid. Overseeing the Medicaid Helpline Contact Center and managing a team of staff.

Posted 7/1/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $1,833 - $2,383 per biweeklyWebsite

About the role

Key responsibilities & impact

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.
This position is responsible for working in a supervisory capacity for the Medicaid Helpline Contact Center within the Bureau of Recipient and Provider Assistance.
The incumbent will oversee a defined team of Medicaid Recipient and Provider Contact Center staff.
The incumbent in this position spends a major portion of the time communicating with motivating, training, and evaluating employees, planning and directing the work of team members, while assisting in the overall operations of the Medicaid Helpline Contact Center and its various functions.
Travel will be 1-25%.

Requirements

What you’ll need

Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.
One year experience supervising, motivating, training or coaching staff, both individually and as a group.
Preference will be given to candidates that have moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word, etc. including quick and accurate typing/keyboarding skills.
Preference will be given to candidates that have Medicaid Helpline Contact Center experience.

Benefits

Comp & perks

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 176 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceSupervisionTrainingCoachingTyping Skills

Soft Skills

CreativityFlexibilityInnovationCommunication