Help Desk Analyst

State of Florida

Help Desk Analyst providing IT support for the Florida Division of Emergency Management. Responsible for troubleshooting technical issues and assisting computer users with their needs.

Posted 6/27/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation.
Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues.
Record issues and resolutions in Helpdesk ticketing system.
Install and configure computer hardware, software, operating systems, printers, and scanners.
Travel to remote sites and provide IT support as part of SERT.
Issue and receive IT equipment and complete required documentation.
Support FDEM IT inventory requirements.
Monitor a state-issued cell phone at all times.
Respond to emergency activations and any other IT related matter which may arise during non-scheduled work hours.
Work overtime, night shift, and weekends as necessary.

Requirements

What you’ll need

Valid driver’s license.
Proficiency in computer technology, either through education, self-study, or hands-on experience (e.g., home labs, personal projects, or tech hobbies).
Ability to lift up to 50 lbs.
Ability and willingness to obtain any required certifications.
Familiarity with IT Helpdesk environment.
Reasonable understanding of computer hardware, software, and operating systems, whether through self-study, education, or personal experience.
Ability to troubleshoot and resolve computer and printer issues.
Possess networking and server troubleshooting skills.
Tech savvy with knowledge of office automation hardware and software, including computer operating systems, and productivity software.
Self-starter without need for constant supervision.
Ability to prioritize, meet deadlines, and an eye for detail.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account State of Florida Website LinkedIn All Job Openings 10,000+ employees 🏛️ Government 📚 Education Government
Education
Healthcare State of Florida is the official government entity for the state of Florida, overseeing a variety of departments focused on public administration and services. It encompasses various agencies such as health care, education, environmental protection, transportation, and public safety. The State of Florida aims to provide comprehensive services and management for the community, offering employment opportunities across numerous sectors. Help Desk Analyst 🔥 29 minutes ago 🏢 Tallahassee – Onsite 💵 $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation.
Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues.
Record issues and resolutions in Helpdesk ticketing system.
Install and configure computer hardware, software, operating systems, printers, and scanners.
Travel to remote sites and provide IT support as part of SERT.
Issue and receive IT equipment and complete required documentation.
Support FDEM IT inventory requirements.
Monitor a state-issued cell phone at all times.
Respond to emergency activations and any other IT related matter which may arise during non-scheduled work hours.
Work overtime, night shift, and weekends as necessary. 🎯 Requirements
Valid driver’s license.
Proficiency in computer technology, either through education, self-study, or hands-on experience (e.g., home labs, personal projects, or tech hobbies).
Ability to lift up to 50 lbs.
Ability and willingness to obtain any required certifications.
Familiarity with IT Helpdesk environment.
Reasonable understanding of computer hardware, software, and operating systems, whether through self-study, education, or personal experience.
Ability to troubleshoot and resolve computer and printer issues.
Possess networking and server troubleshooting skills.
Tech savvy with knowledge of office automation hardware and software, including computer operating systems, and productivity software.
Self-starter without need for constant supervision.
Ability to prioritize, meet deadlines, and an eye for detail. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpdesk Technician II 🕒 June 16 Independent Living Systems, LLC 501 - 1000 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Helpdesk Technician II ensuring smooth technical operations for Independent Living Systems. Troubleshooting end-user issues and providing excellent customer service while maintaining IT systems. 🏢 Tallahassee – Onsite 💰 Venture Round on 2012-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Support Technician 🕒 June 3 Trulieve 5001 - 10000 👥 B2C ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings IT Support Technician at Trulieve providing technical assistance and support across locations. Responsible for hardware, software, and network systems maintenance and troubleshooting. 🏢 Tallahassee – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingcomputer hardwarecomputer softwareoperating systemsnetworkingserver troubleshootingoffice automationproductivity softwareticketing systemIT support

Soft Skills

self-starterability to prioritizeattention to detailcommunicationproblem-solvingteam collaborationadaptabilitytime managementcustomer servicewillingness to learn

Certifications

valid driver's license