Softcard (acquired by Google)

Product Manager

• Serve as the single accountable owner for a portfolio of Copilot Studio agents, capabilities, or agent families aligned to Invesco domains (e.g., Investments, Research, Product Information, Client Reporting, Operations, Risk & Compliance).
• Define and communicate clear product vision, scope, and success metrics.
• Own the full lifecycle of agents from ideation and MVP through production deployment and ongoing enhancement.
• Act as a trusted partner to business stakeholders across Investments, Distribution, Operations, Risk, Compliance, and Technology Domain Owners.
• Translate asset management workflows and pain points into well-defined user stories, agent behaviors, and functional requirements.
• Balance business ambition with practical constraints related to data, risk, and platform maturity.
• Own the functional and technical definition of Copilot Studio agents in partnership with developers and platform teams.
• Define agent instructions, guardrails, tone, and response constraints appropriate for financial services use.
• Guide decisions on data sourcing, integrations, APIs, and reuse of components to ensure scalability, reusability, testing, and maintainability.
• Demonstrate a solid understanding of large language model (LLM) fundamentals, including system prompts, few-shot prompting, and chain-of-thought reasoning, to effectively collaborate with business partners in designing agent behaviors.
• Apply knowledge of Retrieval-Augmented Generation (RAG) techniques to ensure agents access proprietary investment data (e.g., PDFs, research reports) accurately, minimizing hallucinations and providing grounded responses.
• Evaluate trade-offs between model performance (e.g., GPT-4o vs. lighter models) and operational factors such as cost and response speed to optimize agent efficiency.
• Leverage familiarity with Microsoft Power Platform, Power Automate, and Custom Connectors to define requirements for seamless data integration from internal databases and third-party providers (e.g., Bloomberg, Morningstar).
• Ensure secure and compliant data access by understanding OAuth, service principals, JSON payload structuring, and implementing safety guardrails to prevent data leakage or unauthorized financial advice.
• Ensure all owned agents comply with enterprise security, data protection, and regulatory requirements.
• Serve as the product representative in architecture, security, and governance reviews.
• Document intended use, limitations, assumptions, and known risks for each agent.
• Act as the primary product point of contact for Copilot Studio developers working on owned capabilities.
• Provide clear acceptance criteria, quality standards, and product guardrails.
• Reduce duplication and “use‑case sprawl” by promoting shared capabilities and repeatable patterns.
• Partner with platform teams to improve developer experience and accelerate responsible adoption at scale.
• Define and monitor success metrics such as adoption, usage, time savings, quality improvement, and risk reduction.
• Assess agent performance and user feedback to guide prioritization and enhancements.

Principal Product Owner, Copilot Studio

Manager

• The Strategic Portfolio Manager partners closely with leadership across functional areas to translate strategic priorities into actionable initiatives and measurable business cases.
• This role supports the coordination and execution of strategic projects while managing risks, progress, and financial impacts.
• Acting as the liaison between business units, finance, and technology, the Strategic Portfolio Manager ensures cohesive planning, delivery, and reporting aligned to organizational goals.
• Monitors external market or industry trends that may impact strategic portfolio priorities.
• Oversees and coordinates the execution of multiple strategic initiatives at a portfolio level, tracking progress and escalating risks to leadership.

Strategic Portfolio Manager

• Customer Development Managers (CDMs) report to a Channel Manager
• Work closely alongside NAPA Branch Managers to build successful business relationships with target customers within their territory
• Proactively find solutions to customer problems
• Responsible for the sales and gross margin performance of their territory
• Attend and participate in sales meetings, trade shows and training sessions
• Achieve sales budgets
• Developing new business (business development and account management)
• Foster and drive a culture of safety by putting safety first
• Ensure that we all make it safe & make it home

Customer Development Manager

Ecommerce

• Omni-Channel, digital first, category performance across assigned categories
• End-to-end digital merchandising strategy (search, browse, taxonomy, product content)
• In collaboration with functional partners, omni-channel merchandising strategy (availability, delivery promise, pricing & promotions, post order experience, account management, etc.)
• Conversion rate, traffic growth, and digital revenue expansion
• Scalable playbooks for category growth and operational excellence
• Leadership and development of a multi-layered team
• Own digital revenue performance, forecasting, and goal attainment across assigned categories
• Drive improvements in conversion, traffic, average order value, and attach rates
• Define and execute category growth strategies using data-driven insights
• Lead category business reviews and growth planning with clear KPIs and accountability
• Identify and unlock opportunities through omni-channel analytics, customer behavior, and performance data

Senior Manager – Digital Category Experience

Data Analyst

• Ensure seamless communication and collaboration between cross-functional teams (Category, Operations, Supplier, UX, Product, and Engineering) to ensure a smooth flow of information into, and out of, our core systems
• Optimize our customers’ experience using a variety of inputs, and clearly articulate rationale and data behind decisions
• Analyze more complex application data from multiple sources to validate completeness and correctness of records, engage appropriate contacts to update source data as needed.
• Assist junior team members as needed.
• Facilitate the exchange of vehicle information, assets, and updates, ultimately enhancing our product listings and business performance
• Manage application data, digital assets, and content within GPC PIM, ensuring accuracy, completeness, and consistency across all product records
• Act as the primary point of contact between GPC and our Supplier Partners, facilitating effective communication, onboarding and information exchange
• Provide manufacturers with training and support to update and maintain application records, assets, and specifications
• Conduct regular audits and quality checks to ensure that application data meets industry standards and best practices
• Address and resolve any issues or discrepancies related to application data
• Support transformation and long-term strategic execution of Product Data & Catalog initiatives
• Engage in the development of a roadmap of improvements for the optimization of supplier and application data into GPC systems
• Partner with Product & Engineering to bring improved tooling for Product Information Management
• Define, implement, and maintain team OKRs, KPIs, data policies, standards, and processes to ensure data accuracy, completeness, and consistency
• Plan and facilitate the exposure of new data elements: manage intake and assess requests for new data attributes
• Continuously improve the quality of the end-to-end process, including data governance, quality audits and process reviews
• Other duties as assigned

Senior Analyst – Digital, Application Data

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products to Wholesale Customers
• Identify specific needs of customers
• Maintain customer satisfaction and provide strong customer service

Outside Sales Professional

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits.
• Promote the entire line of NAPA products and programs to Wholesale Customers.
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis.
• Identify specific needs of customers and align solutions with NAPA's offerings.
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
• Engage customers and keep them connected through all of NAPA's eSales programs.
• Perform educational seminars, clinics and presentations on NAPA product lines and services.
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone.

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

• managing and enhancing the quality of product data within the organization's PIM system
• executes a structured approach to the collection, creation, maintenance and distribution of master product data
• responsible for the integrity of the organization's master product data systems
• creates, inputs, reviews, approves and distributes product master data using various tools and workflows
• works with vendors and third parties to collect and update data
• manages data requests in support of business processes, new product sales initiatives, and mergers and acquisitions
• drives excellence and ensures continuous improvement in quality of data through cleansing and best practices
• provides input into the development of PIM data collection templates and workflows
• works collaboratively as a data steward within teams to ensure clear understanding of business requirements managed in concert with PIM data
• identifies opportunities to gain efficiencies, automate, and improve data quality
• partners with cross functional stakeholders to support business needs
• ensures data output feeds are successful, troubleshooting and/or updating as required

PIM Data Analyst

Sales

• The role of the District Manager, Sales is to drive sales thru the Sales Pro team to grow commercial sales and overall NAPA Commercial Value Proposition.
• The leader is responsible for ensuring the Sales Pro team understanding of and selling of NAPA programs to all assigned customers.
• Communicates monthly wholesale strategies and tactics to the Sales Pros, assigning goals and holding the sellers accountable.
• Responsible for building high performing teams and ensuring NAPA’s vision, values, and culture exceed expectations for employees, customers, and key stakeholders to drive NAPA’s profitability.
• Leads and motivates Sales Pro team to achieve and exceed sales quota of assigned accounts by leveraging NAPA Wholesale promotions, programs, and initiatives with purchases of NAPA Auto Parts and services through consistent and effective presentations to assigned accounts.
• Tracks sales metrics and KPIs, preparing reports and presentations for senior management to communicate progress and identify areas for improvement.
• Manages Sales Pro team prospecting of new accounts and/or fostering growth of underperformers.
• Partners with store leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.

District Sales Manager

• Drive sales thru the Sales Pro team to grow commercial sales
• Communicate monthly wholesale strategies and tactics to the Sales Pros
• Ensure the Sales Pro team's understanding of NAPA programs
• Analyze market trends to identify opportunities for gross margin expansion
• Track sales metrics and KPIs, preparing reports for senior management

• Drives sales thru the Sales Pro team to grow commercial sales and overall NAPA Commercial Value Proposition.
• Communicates monthly wholesale strategies and tactics to the Sales Pros, assigning goals and holding the sellers accountable.
• Builds high performing teams and ensuring NAPA's vision, values, and culture exceed expectations for employees, customers, and key stakeholders to drive NAPA’s profitability.
• Leads and motivates Sales Pro team to achieve and exceed sales quota of assigned accounts.
• Leverages NAPA Wholesale promotions, programs, and initiatives.
• Tracks sales metrics and prepares reports for senior management to communicate progress and identify areas for improvement.
• Collaborates with store teams, customers, and executive leadership for successful outcomes.
• Oversees debt collections and manages expenses within budgets.

Field Engineer

• provide highest mechanical service to meet customer needs
• perform on-site belt installation, splicing, and preventative maintenance
• repair heavyweight conveyor belt using various methods
• set up, tear down, and maintain support structure
• grease and change out rollers as needed
• install and repair industrial electrical components
• operate telehandlers, forklifts, and/or manlifts
• load and offload work trucks and semi-trailers
• align and calibrate parts and mechanisms
• frontline customer service
• rigging to facilitate lifting of conveyor components
• perform basic millwright tasks
• diagnose problems with equipment and decide repairs

Senior Field Service Technician

Account Manager

• Responsible for building or expanding book of business
• Converting competitors' business
• Expanding assigned medium-sized accounts to large accounts
• Fostering customer satisfaction by maintaining customer contact and managing expectations
• Increasing revenue and profitability through generation of new business and development of existing accounts
• Generating new leads via networking, cold calling, and researching directories
• Routinely interacting face-to-face with customers
• Understanding complex requirements for customized quoting
• Delivering effective sales presentations
• Assisting with on-site troubleshooting of customer concerns
• Working with and coordinating vendor resources to build relationships and support sales

Principal Product Owner, Copilot Studio

Strategic Portfolio Manager

Customer Development Manager

Senior Manager – Digital Category Experience

Senior Analyst – Digital, Application Data

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

Outside Sales Professional

PIM Data Analyst

District Sales Manager

District Sales Manager

District Sales Manager

Senior Field Service Technician

Account Representative