Softcard (acquired by Google)

Recruitment

• Shape how we attract, engage, and hire diverse, high‑performing talent
• Lead a high‑performing TA team to deliver timely, high‑quality, and cost‑effective hiring outcomes
• Champion diverse hiring and equitable practices throughout the recruitment lifecycle
• Partner closely with senior business leaders to understand workforce needs and shape talent strategies
• Use data and insights to diagnose challenges, forecast talent needs, and drive continuous improvement

Head of Talent Acquisition

Full-stack Engineer

• Develops information systems by designing, developing, and installing increasingly complex software solutions
• Improves operations by conducting systems analysis and recommending changes in policies and procedures
• Designs and constructs moderately complex interfaces between ERP and legacy systems
• Provides production support of moderately complex applications in production by troubleshooting issues
• Codes programming logic for new or existing solutions software or applications following design specifications
• Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products
• Monitors quality and performance of applications through testing and maintenance
• Suggests viable solutions to resolve issues with existing software
• Performs other assigned duties

Software Engineer III

Sales Development Rep

• makes outbound calls to engage existing accounts
• works with decision makers to expand business volume
• collaborates with customer service representatives
• updates CRM for account follow-ups

Sales Development Representative

Manager

• Meets with the customer on a monthly or per contract basis to identify needs, problems/concerns and to address them both quickly and effectively.
• Documents business reviews and ensure follow-up.
• Pursues opportunities for customer cost reductions.
• Develops good customer relations and maintains a high level of service to the customer.
• Responds timely to customer purchase and service questions (escalated by Site Manager).
• Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations.
• Supervises and coaches Site Managers and site employees.
• Defines job responsibilities, and expectations specific to the IBS customer, for site employees.
• Builds relationships and assists with the negotiation of non-NAPA vendors on pricing, inventory, and service and return privileges.
• Ensures Site Managers understand the fiscal responsibility associated with their operation.
• Ensures we are delivering on our service level agreements.
• Communicates operational goals to include fill rates, inventory management, and training opportunities.

Area Manager

• Day-to-day operation of the branches within your area.
• Evaluating employee performance and providing feedback and coaching as required.
• Developing customer relations within area, communicating with Regional Sales Manager to meet targets.
• Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback.
• Regular interaction and holding short daily catch up sessions with all area management.
• Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information.
• Ensuring Branch stock control and audits are completed and to schedules set.
• Efficient management of stock, to include goods in, supplier and customer returns in all branches.
• Monitoring and driving telesales efficiency within your area.
• Ensuring service levels with parts deliveries are to a satisfactory standard in all branches.
• Resolving customer problems as needed.
• Ensure the planning and authorising staff holidays are as per company policy within all branches.
• Reporting and dealing with staffing issues. (all disciplinary issues to be dealt with via HR department)
• Complying with all health & safety requirements.
• Ensuring all branches complete daily van checks and resolving defects reported.
• All Branches efficiently manage and handle cash and adhere to relevant procedures.
• Active in assisting credit control with customer debt. (Running over aged debt report)
• Cooperating with other areas and departments relating to company practices.
• Driving promotional activities from across the area and achieve goals set.
• Adhering to high ethical and professional standards.
• Ensuring a high standard of housekeeping within the branches.
• Ensuring all company procedures are always adhered to.
• You will be responsible for managing the sales team within your area.
• You will need to be able to identify new business and develop existing business within your area through well executed sales planning.
• You will also be expected to organise your team to carry out local market research and monitor and report information about competitor activity.
• Achieve growth in line with budget.
• Manage your team of BDM’s by measuring them against set business KPI’s.
• Responsible for the delivery of sales promotions and marketing material.
• Develop and maintain strong relationships with customers.
• Performance manages your team of BDM’s.

Product Manager

• Own and manage the ABOR Data Domain, ensuring the accuracy, completeness, and usability of investment data sourced from TPAs worldwide.
• Collaborate with business and technical teams to define and prioritize data product roadmaps aligned with organizational objectives.
• Apply business and logical data modeling techniques to structure and optimize the data domain.
• Utilize SQL for data analysis, validation, and troubleshooting; Snowflake expertise is a plus.
• Lead data governance efforts within the domain, including defining and enforcing data governance policies and standards.
• Identify and define critical data elements (CDEs) for the ABOR Data Domain and establish data quality rules and metrics to monitor and improve data quality.
• Engage with stakeholders across investment management, technology, and compliance teams to ensure alignment and effective communication.
• Prepare and present clear, actionable roadmaps and status updates to senior leadership and stakeholders.

Data Product Owner

Account Manager

• manages, supervises, mentors, and trains employees who perform support tasks
• creates presentations for implementing a contract
• tracks and reports performance data
• accumulates and manages cost savings documentation
• provides timely responses to branches and other management account inquiries and projects
• travels throughout the United States, Canada and Mexico
• performs other duties as assigned
• supports the Strategic Account Managers with all assigned accounts
• participates with Strategic Account Managers at customer on-site visitations and presentations

Corporate Account Manager

ServiceNow

• Translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities
• Partner with HR COEs and Operations to identify pain points, process gaps, and opportunities for digital enablement
• Facilitate workshops and feedback sessions to validate requirements, drive adoption, and influence change across HR and IT teams
• Research platform capabilities and industry trends to recommend enhancements aligned with HR strategy, proactively identifying opportunities for innovation and efficiency
• Lead testing, UAT coordination, and issue resolution with a focus on quality, compliance, and continuous improvement
• Collaborate with HRSD agents and employee-facing teams to promote best practices and improve service delivery
• Serve as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams
• Use Platform Analytics and other tools to generate actionable insights from HRSD usage data
• Develop dashboards and reports to monitor performance, inform decision-making, and present recommendations to senior HR leadership
• Lead HRSD upgrade planning and execution in partnership with technical teams, ensuring effective resource allocation and risk mitigation
• Create materials to support change management, training, and operational readiness, and oversee delivery to ensure successful adoption
• Collaborate with Knowledge Management and Content Strategy teams to ensure content is structured and user-friendly
• Represent HRSD in cross-functional forums and working groups, advocating for HRSD needs and best practices

HRIS Service Delivery Lead – ServiceNow HRSD

Business Development Rep

• Accountable for delivering sales and margin growth for your customer base.
• Building and maintaining strong customer relationships within their targeted territory.
• Confident in building sales strategies and tactics within your required territory.
• Proven ability to communicate effectively with Branch, Regional and Senior Management.
• Build and maintain strong relationships with suppliers, field-based trainers, and product managers.
• Effectively analyse business intelligence software.
• Able to influence the branch management and sales team.

Business Development Manager

Operations

• Ensuring the safe and efficient running of our RDCs in Belfast, Cork and Dublin
• Support the DC management team, meeting all delivery SLA’s
• Providing excellent level of customer service and communication across the organisation
• Manage teams across 3 separate sites
• Use management information to identify opportunities to reduce costs/waste and improve operational efficiency
• Plan, monitor and adjust overall staffing levels to maintain operational efficiency
• Lead on the recruitment and selection of new members of staff
• Oversee the induction of new members of staff
• Deal with staff issues promptly and in line with relevant AAG policies

Logistics and Operations Manager

Account Executive

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Outside Sales Representative

Sales

• The role of the District Manager, Sales is to drive sales thru the Sales Pro team to grow commercial sales and overall NAPA Commercial Value Proposition.
• The leader is responsible for ensuring the Sales Pro team understanding of and selling of NAPA programs to all assigned customers.
• Communicates monthly wholesale strategies and tactics to the Sales Pros, assigning goals and holding the sellers accountable.
• This role is responsible for building high performing teams and ensuring NAPA’s vision, values, and culture exceed expectations for employees, customers, and key stakeholders to drive NAPA’s profitability.
• Drives growth and profitability by leading and motivating Sales Pro team to achieve and exceed sales quota of assigned accounts by leveraging NAPA Wholesale promotions, programs, and initiatives with purchases of NAPA Auto Parts and services through consistent and effective presentations to assigned accounts.
• Collaborates with operation leadership in preparing business cases for investment at store level.
• Tracks sales metrics and KPIs, preparing reports and presentations for senior management to communicate progress and identify areas for improvement.
• Ensures proper registration of all assigned accounts in RAM.
• Manages Sales Pro team prospecting of new accounts and/or fostering growth of underperformers.
• Builds and maintains relationships with effective communication with store teams, customers, and executive leadership thru collaboration and influence to achieve success through others.
• Evaluates sales results of region and district stores to ensure the delivery of strategic objectives within budget.
• Partners with store leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.

District Manager – Sales

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Store Counter Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales

Head of Talent Acquisition

Software Engineer III

Sales Development Representative

Area Manager

Area Manager

Data Product Owner

Corporate Account Manager

HRIS Service Delivery Lead – ServiceNow HRSD

Business Development Manager

Logistics and Operations Manager

Outside Sales Representative

Outside Sales Representative

District Manager – Sales

Store Counter Sales

Store Customer Sales Representative