Snowflake

Artificial Intelligence

• Architect, build, and deploy enterprise-grade AI solutions, including sophisticated AI agents
• Own workstreams end-to-end from prototype through production
• Translate customer goals into quality metrics, evaluation frameworks, and golden datasets
• Run systematic evaluation loops to improve agent accuracy, faithfulness, and safety
• Design, iterate, and ship robust, scalable, performant code and pipelines using Python and SQL
• Implement, deploy, monitor, and optimize AI solutions in secure, large-scale production environments
• Build safety guardrails, observability, and human-review workflows
• Use production traces and user feedback to improve evaluations
• Partner directly with customer data science and engineering teams as a technical advisor
• Collaborate cross-functionally with Product and Engineering teams and share customer feedback
• Spend at least 25% of time onsite with strategic customers

Forward Deployed Engineer, Applied AI

Full-stack Engineer

• Define the long-term technical vision for Snowflake Intelligence
• Lead architectural design of multi-agent systems, tool-use frameworks, and self-correcting NL-to-SQL engines
• Build automated hill-climbing infrastructure to measure and guarantee LLM performance across customer schemas
• Partner with Product and Engineering leadership to align AI capabilities with business goals
• Connect Research modeling advances with production infrastructure at Snowflake scale
• Design extensible context-engineering patterns, advanced function calling, and semantic-layer integration
• Mentor Staff and Senior engineers
• Lead cross-functional strike teams on high-stakes projects
• Foster technical excellence and rapid experimentation

Staff/Principal AI Software Engineer

Account Executive

• Become an expert on the Observe by Snowflake platform and its integration with Snowflake
• Conduct discovery calls, tailored demos, and presentations for prospective observability customers
• Advise customers on data, infrastructure, and observability strategies
• Position Observe as a critical component of customers’ modern data stacks
• Qualify prospects and develop new sales opportunities
• Build and maintain a recurring-revenue pipeline
• Drive full-cycle sales motions across assigned regional accounts
• Achieve and exceed quarterly and annual sales quotas
• Develop territory plans, target-account lists, and regional go-to-market approaches
• Collaborate with sales engineering, product, professional services, marketing, legal, and finance teams

Enterprise Account Executive, Observability

Engineer

• Present Snowflake’s technology and vision to technical contributors and business leaders
• Align technical solutions with customer business outcomes
• Plan and execute technical evaluations and proof-of-concept demonstrations with customers and senior team members
• Tailor solutions to customer needs and communicate business value
• Build relationships with customers and technical champions
• Develop tailored demos and hands-on labs
• Stay informed about industry trends, competitive offerings, and emerging technologies
• Collaborate with Account Executives, Marketing, and Snowflake’s partner ecosystem
• Help customers realize the value of Snowflake
• Participate in mentorship and on-the-job learning

Account Engineer

Manager

• Own end-to-end coordination of critical customer escalations from initial triage through resolution and Get Well Plan execution
• Create and execute data-driven get-well plans for account-level escalations
• Use AI tools to analyze health data, surface trends, summarize information, identify risk signals and escalation patterns, and accelerate root-cause analysis while validating outputs
• Monitor Snowflake services for disruptions and engage on-call engineers, Sales, Professional Services, Support, and Engineering
• Serve as the primary communication hub for active escalations and provide timely updates to customers, executives, C-level stakeholders, and internal stakeholders
• Translate complex technical issues into business impact, risks, and remediation plans
• Review customer health trends and proactive escalation indicators to address issues before escalation
• Develop cross-functional partnerships across Sales, Engineering, Product, and Support
• Coordinate customer-facing post-mortems and RCAs
• Present escalation programs, processes, and principles to internal teams
• Mentor and provide direction to new and junior team members
• Maintain and update customer-facing cloud services communications
• Work the nightshift between 9pm and 6am JST

Senior Escalation Manager

Software Engineer

• Design, build, test, and maintain Workday integrations using Workday Studio, EIB, Core Connectors, and Workday Web Services (SOAP/REST)
• Partner with internal stakeholders and external vendors to translate business requirements into scalable integration solutions
• Provide production support, monitor integrations, troubleshoot failures, perform root cause analysis, and implement fixes
• Develop and maintain inbound and outbound integrations between Workday and third-party payroll, benefits, finance, and IT systems
• Support data pipelines between Workday and Snowflake, including migration to Workday Zero Copy Data cloud
• Ensure data accuracy, integrity, and security while adhering to governance, compliance, and privacy standards
• Manage integration deployments across tenants and support Workday release cycles, impact analysis, and regression testing
• Create and maintain technical documentation for integrations, data mappings, and processes
• Improve integration performance, scalability, and reliability
• Promote best practices in integration design, error handling, and monitoring
• Leverage AI tools to accelerate development, automate repetitive tasks, and enhance troubleshooting and documentation

Principal Integrations Developer – Workday HCM

Project Manager

• Maintain project documentation and track task effort in Smartsheet or Certinia
• Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Navigate internal resource conflicts to keep projects on track
• Maintain project margins within +/- 5% of target
• Achieve CSAT scores greater than 4.0
• Provide critical visibility, service reviews, and reporting throughout the implementation lifecycle
• Manage the operational relationship with assigned clients and ensure their applications scale to meet business needs

Solutions Engineer

• Lead, hire, and develop a multi-layer Solution Engineering organization supporting Majors accounts
• Own the technical strategy for the Majors segment and align SE resources to revenue goals with Sales leadership
• Set the architecture vision for Majors customers on the Snowflake AI Data Cloud across data warehousing, Snowpark, Cortex AI, native apps, and secure data sharing
• Champion agentic and generative AI adoption, guiding customers from proof of concept to production at enterprise scale
• Serve as executive technical sponsor for top Majors accounts and build relationships with senior customer stakeholders
• Partner with Product and Engineering to feed enterprise field insights into the roadmap
• Build repeatable technical sales motions, enablement, and value-engineering frameworks
• Own technical win rate, POC conversion, and SE-influenced pipeline metrics and drive continuous improvement

Vice President, Solution Engineering – Majors

Account Manager

• Drive and nurture relationships with Global System Integrator partners
• Strengthen and expand collaboration between Snowflake and GSI partners to drive growth
• Support Global and Regional Leads who own partner relationships
• Drive growth with joint customers and deliver key go-to-market programs
• Develop operational rigor to enable partners to grow Snowflake competency
• Deliver customer success
• Create accurate operational reporting and standardized workflows and templates for Global Partner Development Managers
• Manage the alliance development lifecycle, including pipeline management, data ingestion, and workflow management
• Collaborate with product development, sales, sales engineering, professional services, legal, and marketing teams
• Share partner and customer feedback to drive continuous improvement
• Collaborate with technical experts on solution building with partners
• Coordinate and execute co-marketing activities, events, webinars, and content creation
• Assist partners with Snowflake’s partner program and sales process, including deal registration, proposal support, reporting, and sales leadership alignment
• Monitor assigned partner performance against metrics and manage multiple priorities at scale
• Create and run automated front-office workflows for use cases, opportunities, and registrations using Snowflake CoWork, CoCo, Salesforce, and Slack
• Develop MCP-based solutions for executive briefings and scorecarding

Director, Partner Development Manager

Program Manager

• Lead the Project Manager Delivery Team and PM teams delivering Snowflake Services Delivery offerings
• Hire, coach, and lead the PM Delivery Team while fostering high performance, growth, and ownership
• Build and execute a strategic business plan aligned with regional Services Delivery objectives, revenue, and consumption targets
• Produce financial forecasts covering revenue, utilization, backlog burndown, and hiring goals
• Lead large complex engagements and engage executive and sponsor stakeholders on customer and partner sides
• Act as an escalation point to facilitate collaboration, decision-making, internal alignment, and customer buy-in
• Standardize delivery by reviewing proposals and estimates, conducting project reviews, and developing tools
• Drive customer satisfaction and delivery quality
• Collaborate with Sales, Services Delivery, Resource Management, leadership, and implementation partners
• Develop partner strategies to scale services delivery and maintain consistent quality
• Identify and define new service offerings with the Go to Market team
• Participate in key sales pursuits
• Draft and review custom Statements of Work and identify gaps, issues, and risks
• Drive repeatable industry-based solutions across similar customers within a vertical
• Manage performance against headcount, escalation, consumption, utilization, revenue, quality, and regional objective KPIs

Senior Delivery Director, Program Management

• Lead response to critical, customer-impacting major incidents from engagement through resolution
• Act as Primary and Secondary Incident Manager as needed
• Own command and control of the incident bridge
• Establish incident statements and business impact using facts and probing questions
• Coordinate recovery plans, timelines, validations, and service restoration
• Engage and retain the appropriate incident resources
• Maintain incident summaries and action items in the incident tracker
• Provide comprehensive handovers to regional Incident Managers in the follow-the-sun model
• Manage customer-facing and internal communications throughout incidents
• Maintain regular communication cadences and provide timely, accurate updates
• Translate technical information into business impact, risk, and status for customers and executives
• Communicate incident status to executives, sales teams, and stakeholders
• Own incident close-out and governance follow-ups, including RCA timelines and postmortem ownership
• Build partnerships with Engineering, Product Management, Sales, and other teams
• Meet deliverable timelines for customer, team, and executive updates

Senior Incident Manager

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them.
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Solution Engineer

• Optimize regional technical discovery processes and design structured qualification frameworks.
• Champion the development, curation, and regional adoption of reusable solution patterns.
• Manage high-complexity regional technical or scoping escalations.
• Develop, refine, and implement structured regional onboarding programs.
• Accountable for regional scoping accuracy across the entire regional portfolio.

Senior Manager, Solutions Architecture

Senior Solution Engineer

• Maintain project documentation and track task effort in Smartsheet or Certinia.
• Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks.
• Lead internal and client meetings with thorough documentation and rigorous follow-up.
• Navigate internal resource conflicts effectively to keep projects on track.
• Maintain project margins within +/- 5% of target and achieve CSAT scores greater than 4.0.