SiteMinder

Onboarding Specialist

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
• Drive customer projects forward, taking ownership of each project meeting it’s objectives

Onboarding Specialist, Spanish

Account Executive

• Primary responsibility for new revenue generation through the acquisition of new multi-property groups and collections, as well as managing a small number of high growth existing groups to deliver new property growth
• Prospecting and lead nurture: Highly motivated in identifying, prospecting and nurturing opportunities through to close with high value multi property groups across the EMEA region
• Consultative selling: driving new business and strategically managing customer solutioning, demonstrating an in depth understanding of revenue management and hotel tech
• Commercial Negotiation: owning the commercial discussions, defending value and negotiating key contractual terms
• Portfolio Optimization: managing a small portfolio of existing groups with low property penetration and unlocking growth across the entire group
• Hyper Collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for multi-property groups in the region

Senior Enterprise Account Executive – EMEA, French

• Primary responsibility for new revenue generation through the acquisition of new multi-property groups and collections, as well as managing a small number of high growth existing groups to deliver new property growth
• Prospecting and lead nurture : Highly motivated in identifying, prospecting and nurturing opportunities through to close with high value multi property groups across the EMEA region
• Consultative selling: driving new business and strategically managing customer solutioning, demonstrating an in depth understanding of revenue management and hotel tech
• Commercial Negotiation: owning the commercial discussions, defending value and negotiating key contractual terms
• Portfolio Optimisation : managing a small portfolio of existing groups with low property penetration and unlocking growth across the entire group
• Hyper Collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for multi-property groups in the region

Enterprise Account Executive – Hospitality SaaS, French

Product Manager

• End-to-end management of the product lifecycle from concept to evaluation.
• Own business accountability including ROI, market fit, and customer success metrics.
• Development and execution of the product roadmap in alignment with business and product priorities.
• Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable.
• Perform business analysis with subject matter experts and customers.
• Identification of new opportunities, product enhancements and extensions.
• Define the feature set that will be delivered, validate with engineering that these features are feasible.
• Validate that features will prove viability and product-market fit to justify product build and delivery work.
• Create and maintain Product Requirements Documents (PRD) and Business Requirements Documents (BRD).
• Identification, specification and prioritisation of features, functionality and capabilities.
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
• Support product marketing with go-to-market strategy and launch planning.
• Support commercial outcomes including revenue targets and user adoption metrics.
• Collaborate with Product Marketing on positioning, messaging, and campaigns.
• Define and monitor key performance indicators (KPIs) including distribution optimisation, feature adoption, and revenue impact.
• Support the development of strategies that maximize value capture for the customer, connectivity partner and SiteMinder.
• Build business cases with clear ROI projections and track actual performance against forecasts.
• Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities.
• Enable internal teams to acquire and support our customers with confidence.
• Ability to use AI tools effectively, adapt to AI-augmented workflows, and guide others in AI adoption.
• Evangelizing the product and SiteMinder at industry events, seminars, customer and connectivity partner briefings.
• To be an expert in the product and keep up to date with technical and market advances.
• Joint monitoring of the marketplace, customers and competitors.
• Joint definition and implementation of strategies to counter competitors.
• Success in this role will be measured by:
• - Revenue growth generated by distribution and connectivity initiatives.
• - Feature adoption rates and customer satisfaction scores (NPS/CSAT).
• - Time‑to‑market, release predictability and quality of delivered features.
• - Customer retention and expansion metrics in connectivity‑sensitive segments.
• - Cross‑functional team satisfaction, delivery velocity and backlog health.
• - Market share growth in target segments and partner/channel engagement.

• Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog
• Stay current with product management best practices, industry trends, and Agile methodologies

Product Owner – Direct Booking

Customer Success Manager

• Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
• Quickly develop rapport with customers over the phone and guide them to adopt our products
• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
• Meet KPIs related to revenue expansion and customer adoption scores
• Manage your pipeline and performance to SLAs and KPIs

Customer Success Specialist, Spanish

• End-to-end management of the product lifecycle from concept to evaluation for your Little Hotelier domain.
• Develop and execute a clear product strategy and roadmap aligned with business priorities, segment focus and LH product strategy.
• Define success metrics (e.g. churn, usage, attach, NPS/CSAT) and track performance against them.
• Be an advocate for small hoteliers, deeply understanding their workflows, constraints and goals.
• Translate problems and opportunities into clear problem statements, hypotheses and product outcomes.
• Produce concise documentation (briefs, PRDs, flows) to support design, engineering and go-to-market.
• Manage and communicate effectively with cross-functional teams (Engineering, Design, Data, Customer, Product Marketing).
• Identify and manage dependencies across product and platform teams (e.g. Payments, Distribution, Compliance, Platform Experience).
• Partner with Product Marketing, Sales and Customer teams to define positioning, messaging and launch plans for new capabilities.
• Support go-to-market readiness with clear value narratives, enablement, and feedback loops into the product roadmap.
• Own or contribute to commercial outcomes for your area (e.g. retention improvements, attach and activation of transaction products, ARPU/LTV uplift).

Product Manager – 12 Months Contract

• Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager.
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
• Stay current with product management best practices, industry trends, and Agile methodologies.

Product Owner – Shared Services

• Client acquisition - Creating new opportunities and upselling current customers.
• Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.
• Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and self-assured manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.
• Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Account Executive, Portuguese

• Client acquisition - Creating new opportunities and upselling current customers.
• Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.
• Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and self-assured manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.
• Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Sales Executive, Portuguese

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing.
• Achieving sales KPIs and targets - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner.
• Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• Partner management - Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Sales Executive

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
• Manage daily caseloads effectively, ensuring that customers are progressing appropriately through the onboarding lifecycle to becoming a paying customer.
• Take ownership of customer’s problems and seek to identify, respond and resolve issues before it becomes a conflict, ensuring a satisfactory solution for SiteMinder and the customer.
• Establish and set customer expectations from the outset and deliver against the customer expectation, individual KPI’s and team SLA’s.
• Demonstrate commitment to the team’s work, to ensure the team achieves its goals, objectives and SLA’s.
• Flexible and willing to support EMEA business hours.

Customer Onboarding Specialist

Business Analyst

• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service utilising Phone, Email, Chat and other mediums where appropriate.
• Identify customers’ specific support and configuration requirements, set the customer expectations and resolve the customers’ issues, delivering against your key performance indicators (KPI’s)
• Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLA’s) and individual KPIs, prioritising caseload appropriately
• Ensure all customer (internal and external) issues are logged accurately in SiteMInders’ CRM tool (SalesForce)
• Actively participate in Product enhancement and training sessions (F2F/Virtual/self learn)
• Help develop and evolve our Siteminder Products and systems by providing innovative and comprehensive feedbacks
• Test compatibility of new features with existing Product features and systems and document observations and outcomes
• Keep up to date with technical and feature developments by attending workshops, reviewing internal publications and participating in F2F and virtual training sessions
• Unlock the potential in our Support process by identifying and taking ownership of improving our various methods and processes

Customer Solutions Analyst, Spanish

Salesforce Developer

• Operate within a continuous release cycle, balancing 60-70% of your time on critical major and minor requirements.
• Manage production incidents and resolving code-related issues as they arise.
• Digitizing the entire customer journey and bolstering the integration between Salesforce and other SiteMinder systems.
• Work across the SiteMinder product suite, Marketo, Zuora, and a diverse range of other COTS products and homegrown systems.
• Master the business and system landscape to act as the primary technical gatekeeper.
• Maintain comprehensive documentation for the data model, integrations, and sharing architecture to ensure long-term platform ownership.
• Lead the independent design, build, and deployment of solutions within an Agile framework.
• Manage the technical lifecycle of release candidates through meticulous code branching and version control practices.
• Oversee BAU production code issues and Salesforce release impacts while evolving as a technical leader by mentoring team members.

Senior Salesforce Developer

Accountant

• Prepare and file monthly VAT (PP 30) and Withholding Tax (WHT PP 3 & 53) returns
• Compile purchase invoices and issue WHT certificates to suppliers
• Calculate VAT expenses and WHT deductions on payment requests
• Maintain WHT issuance summaries and tax documentation
• Coordinate mailing of certificates to suppliers and tax office
• Process tax-related queries and follow up on original documentation
• Run monthly Stripe transaction reports
• Review and validate WHT certificates from customers
• Process refunds for valid certificates (15-20 per month)
• Issue credit notes and communicate with customers regarding invalid certificates
• Transition to automated refund process (from April 2026)
• Bank reconciliations (debits, fees, credit card transactions)
• Payroll reconciliation and process support
• Maintain document tracking control sheets
• Prepare and organize month-end documentation by 5th of following month
• Scan and upload documents to shared drives
• Support with PND1, SSO, and provident fund administration
• Respond to queries from PwC and Australian finance team
• Assist with fixed asset register and balance sheet reconciliations