SiteMinder

Onboarding Specialist

• Qualify customer requirements, identify the appropriate setup requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
• Clearly communicate SiteMinder's procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
• Drive customer projects forward, taking ownership of each project meeting its objectives

Customer Onboarding Specialist

Customer Support

• Build a team of support consultants who put the customer first.
• Monitor and delivery of team performance on a daily basis.
• Review gaps in performance for the team and putting action plans in place for individuals not achieving performance targets.
• Conduct 1:1s, performance reviews and team meetings to evaluate individual performance.
• Identify and hiring amazing new team members and ensure they get the training and support they need to succeed.
• Collaborate with other teams throughout the business to deliver great customer experiences.
• Identify training needs and provide coaching and support.

Customer Support Team Leader

Account Executive

• Building lasting relationships – Connect with hotel owners to create new business opportunities and enhance existing partnerships through thoughtful upselling.
• Working toward shared goals – Collaborate with your team to meet key sales targets, helping both new and current clients succeed with SiteMinder solutions.
• Presenting with confidence and care – Develop well-considered proposals and communicate them in a way that’s clear, respectful, and aligned with the client’s values.
• Staying organized and responsive – Maintain accurate records of your progress using SiteMinder’s CRM, ensuring a smooth transition for clients from sales to onboarding.
• Listening and learning – Share client feedback with our Product Team, contributing to a culture of continuous improvement and client-centered innovation.

Senior Sales Executive

Growth Marketing

• Reaching out to existing customers to explore how SiteMinder can continue adding value to their business.
• Engaging in consultative, insight-driven conversations identifying needs and recommending the best next step.
• Managing your sales pipeline efficiently from opportunity to activation.
• Staying curious and informed about market trends, customer behavior, and product developments.
• Consistently meeting revenue goals through smart, value-led selling.

Revenue Growth Consultant

Business Development Rep

• Prospect, source, and close net-new enterprise accounts within the hospitality space
• Build pipeline from scratch through outbound outreach, strategic account mapping, and multi-threaded engagement
• Manage long and complex sales cycles involving VP- and C-level stakeholders
• Drive upsell and expansion opportunities within large hotel groups, management companies, and enterprise chains
• Lead strategic account planning and develop tailored engagement strategies
• Collaborate cross-functionally with internal teams to deliver solutions and close deals
• Maintain disciplined pipeline management and accurate forecasting within CRM (Salesforce preferred)
• Deliver high-impact presentations and communicate value at the executive level

Strategic Business Development Manager

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing.
• Achieving sales KPIs and targets - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner.
• Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Senior Sales Executive, DACH

Sales

• Manage and coach a team of 8-10 sales executives, setting clear expectations of performance and measuring against this in order to meet or exceed budget expectations
• Conduct regular sales team meetings, one-to-ones and coaching/training sessions in an effort to drive accountability and improve sales performance, while at the same time motivating your team
• Assess the sales pipeline of each sales executive and the team as a whole to prepare regular sales forecasts for senior sales management
• Review the key performance indicators for each team member to drive the right activities/outcomes, while at the same time offering guidance on how to improve
• Build, report on and communicate key metrics to track success of campaigns, events, and marketing activities in the region

Regional Sales Manager

• Client acquisition - creating new opportunities and upselling current customers. You will be responsible for the full sales cycle, from outreach to demo and closing.
• Achieving sales KPIs and targets - working towards daily, weekly and monthly targets and finalizing all sales in a timely manner.
• Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• Partner management - Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Frontend Engineer

• Deliver engaging experiences using the latest in front-end technologies, including **Vue.js**, TypeScript, Webpack, GraphQL and Restful APIs, Node.js
• Build scalable and testable high quality frontend code
• Work in a cross-functional team and participate in sprint planning, refinement, retrospective and demos
• Feature lead and lead features from technical design, implementation to release
• Collaborate with other engineers and the product owner to help deliver solutions that solve business problems
• Contribute to code reviews and documentation
• Keep up to date with best practices and latest technologies

Software Engineer, Frontend

Analyst

• Provide back-end technical support for SiteMinder products to internal and external customers.
• Help customers configure and optimize the platform to support their business and guest acquisition strategy.
• Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
• Deliver excellent onboarding and customer support via phone, email, and other channels.
• Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Support customers across the Asia-Pacific region.

Onboarding Configuration Success Analyst

• Provide back-end technical support for SiteMinder products to internal and external customers.
• Help customers configure and optimize the platform to support their business and guest acquisition strategy.
• Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
• Deliver excellent onboarding and customer support via phone, email, and other channels.
• Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Support customers across the Europe, Middle East, and Africa (EMEA) region.

Onboarding Configuration Analyst

Program Manager

• Become a subject matter expert on SiteMinder’s business and the Smart Distribution Program. Drive thought leadership on Program improvements.
• Conduct a range of analyses on various data sets to identify opportunities for program improvement, inform strategic decision-making and track program performance
• Design and plan a range of initiatives to deliver program goals or improve the operational efficiency of the program
• Manage the end-to-end execution of initiatives, working across functions as required
• Present findings, recommendations and program updates to multiple levels of leadership
• Develop strong working relationships across the SiteMinder business, and partner with key stakeholders to deliver select strategic initiatives.
• Support the day-to-day operations and performance of the program

Solutions Engineer

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
• Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.

Customer Solutions Consultant – Spanish

• Develop strong customer relationships by delivering exceptional technical and analytical support alongside high levels of customer service via phone, email, chat, and other channels as appropriate.
• Identify customers’ specific support and configuration requirements, set clear expectations, and resolve issues in line with key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the appropriate stakeholders in a timely manner, in accordance with company service level agreements (SLAs), while prioritizing caseload effectively.
• Accurately log all internal and external customer issues in SiteMinder’s CRM tool (Salesforce).
• Actively participate in product enhancement initiatives and training sessions (face-to-face, virtual, and self-led).
• Contribute to the development and evolution of SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product functionalities and document observations and outcomes.
• Stay up to date with technical and feature developments through workshops, internal communications, and ongoing training.
• Identify opportunities to improve support processes and take ownership of driving process enhancements.

Customer Solutions Consultant – Mandarin, English

Product Manager

• Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager.
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
• Stay current with product management best practices, industry trends, and Agile methodologies.