SiteMinder

Business Development Rep

• Prospect, source, and close new enterprise accounts within the hospitality space.
• Build pipeline from scratch through outbound outreach, strategic account mapping, and multi-threaded engagement.
• Manage long and complex sales cycles involving VP- and C-level stakeholders.
• Support upsell and expansion opportunities within large hotel groups, management companies, and enterprise chains.
• Develop strategic account plans and tailored engagement strategies.
• Collaborate cross-functionally with internal teams to deliver solutions and close deals.
• Maintain disciplined pipeline management and accurate forecasting within CRM (Salesforce preferred).
• Deliver impactful presentations and communicate value at the executive level.

Strategic Business Development Manager

Sales

• Develop and implement comprehensive go-to-market strategies tailored to the regional markets.
• Provide vision and direction to the go-to-market teams to achieve demanding revenue targets.
• Lead, motivate, and develop a high-performing go-to-market team, providing guidance, support, and coaching to drive individual and team success.
• Create and foster a positive and collaborative team environment that attracts, develops, and retains high-calibre talent.
• Work closely with other senior executives and cross-functional teams, including marketing, product, finance, and onboarding, to ensure alignment and drive business success.
• Develop and spearhead the implementation of go-to-market strategies to drive revenue and customer growth across the region.
• Set and achieve revenue and market share targets for the region.
• Develop and execute plans to penetrate new markets, expand the customer base, and drive sales growth.
• Represent the company at industry events, conferences, and customer meetings to enhance brand visibility, network, and generate leads.
• Identify new business opportunities and market trends, staying ahead of industry developments and positioning the company for future growth.
• Develop and monitor key performance indicators (KPIs) to track sales performance, identify areas for improvement, and implement corrective actions as needed.
• Manage and mentor a high-performing team of sales, marketing, and operations professionals.
• Foster a collaborative and results-oriented culture.
• Oversee recruitment, training, and development of regional staff.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Ensure high levels of customer satisfaction and address any issues or concerns promptly.
• Manage the regional sales budget and allocate resources effectively for maximum ROI.
• Drive sales process optimisation and continuous improvement initiatives to enhance efficiency and effectiveness across the sales organisation.
• Ensure seamless collaboration between sales and other departments to enhance the customer journey.
• Continually strive to improve the customer experience through improved processes, people development and technology

Regional Sales Director

Customer Support

• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat, and other appropriate mediums.
• Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising your caseload appropriately.
• Ensure all customer (internal and external) issues are logged accurately in SiteMinder’s CRM tool (Salesforce).
• Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning).
• Help develop and evolve our SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product features and systems, documenting observations and outcomes.
• Keep up to date with technical and feature developments by attending workshops, reviewing internal publications, and participating in F2F and virtual training sessions.
• Unlock the potential in our support process by identifying and taking ownership of improving our various methods and processes.

Customer Tech Support – Spanish

Product Marketing

• Act as the primary engagement partner for Go to Market within AI & Data Transformation, shaping initiatives across Sales, Marketing, RevOps and Growth and ensuring they align to broader transformation priorities.
• Translate Go to Market pain points, journeys and business opportunities into clear transformation priorities, business cases, AI use cases, requirements and change plans
• Partner with Business Systems to ensure Go to Market requirements are reflected in tooling roadmaps, platform designs and delivery sequencing, while Business Systems retains accountability for technology selection and implementation.
• Lead business-side adoption and enablement for Go to Market tooling and AI initiatives, including stakeholder alignment, rollout planning, training, feedback loops and benefits tracking.
• Participate in relevant transformation forums and maintain the Go to Market transformation backlog in line with agreed priorities, guardrails and measurable outcomes.

Senior GTM Enablement Analyst

Growth Marketing

• Consultative Upselling: Proactively reach out to existing SiteMinder customers (warm leads) to initiate in-depth, consultative discussions regarding their current revenue management strategies, pain points, and commercial goals.
• Value Demonstration: Conduct compelling, data-driven product demonstrations and presentations that clearly articulate how DR+ enhances pricing strategies, improves yield, and delivers a strong Return on Investment (ROI).
• Expert Education: Utilise your hands-on hotel revenue management background to serve as a credible expert, educating hoteliers on best practices and how DR+ integrates with their commercial strategy to remove guesswork and spreadsheet reliance.
• Full Sales Cycle Management: Own the end-to-end upsell sales cycle within your defined territory, managing opportunities from initial qualification and discovery through negotiation, contract closing, and ensuring a smooth activation handoff to the Customer Success team.
• Target Achievement: Consistently achieve and exceed monthly and quarterly upsell revenue targets for the DR+ product.
• CRM Management: Maintain accurate and timely records of all sales activities, pipeline stages, and customer information within the CRM (Salesforce) to ensure reliable forecasting and pipeline health.
• Collaboration: Work seamlessly with the Regional Sales Manager, Customer Success, and Marketing teams to align messaging, capture market feedback, and contribute to the continuous refinement of the DR+ Go-to-Market strategy.

Revenue Growth Consultant, German

• Prospect, source, and close net-new enterprise accounts within the hospitality space
• Build pipeline from scratch through outbound outreach, strategic account mapping, and multi-threaded engagement
• Manage long and complex sales cycles involving VP- and C-level stakeholders
• Drive upsell and expansion opportunities within large hotel groups, management companies, and enterprise chains
• Lead strategic account planning and develop tailored engagement strategies
• Collaborate cross-functionally with internal teams to deliver solutions and close deals
• Maintain disciplined pipeline management and accurate forecasting within CRM (Salesforce preferred)
• Deliver high-impact presentations and communicate value at the executive level

Recruitment

• Own the end to end recruitment process across AMERS and LATAM, for GTM teams plus other departments when needed
• Responsible for developing and executing on sourcing strategies that deliver the strongest results and make sure we’re bringing top talent into the business
• Ability to understand what the company does and how each role fits into the business - qualifying quality candidates against the company, role and team culture
• Partner with hiring managers - building trust, keeping them updated on the talent market, implementing their feedback, giving advice when needed, demonstrating an understanding of their hiring needs and keeping them informed when hiring
• Work as part of a global TA team - while you will spend most of your day working independently, you also have a team to support you
• Provide a world-class candidate experience - our company culture is demonstrated from the first contact
• Keep records updated, providing input for important reporting metrics and always trying to improve the recruitment process
• Manage up - knowing when to escalate potential issues, communicating with your manager and asking for support before it’s too late

Senior Talent Acquisition Consultant

Business Analyst

Customer Solutions Analyst – Spanish

Analyst

• Deliver a positive billing, payment and collection experience for our customers
• Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls
• Support Autopay adoption for all Retail customers
• Retrieve missing customer remittances for payments that have been received
• Ensure timely processing of customer requests such as cancellation of services, currency changes
• Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy
• Ensure CRM and billing system customer data is kept up to date
• Assist with other duties as required by the Billing and Collections Support Team Leader

Billing and Collection Analyst – Fixed Term Contract

Revenue Growth Consultant – Hospitality

Onboarding Specialist

• Own and scale the regional onboarding function, ensuring consistent, high-quality execution across multiple teams
• Lead, coach, and develop Team Leaders to build a high-performing, accountable, and customer-obsessed culture
• Drive regional performance against key metrics including activation, time-to-value, early life retention, and customer satisfaction
• Set the strategic direction for onboarding, continuously improving processes, tooling, and operating rhythm
• Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure seamless customer handoffs and feedback loops
• Translate customer insights into actionable improvements that influence product, process, and experience design
• Analyse performance trends and present insights to senior leadership to inform strategic decisions

Director, Customer Onboarding Success – APAC

• Develop and implement comprehensive go-to-market strategies tailored to the regional markets.
• Provide vision and direction to the go-to-market teams to achieve demanding revenue targets.
• Lead, motivate, and develop a high-performing go-to-market team, providing guidance, support, and coaching to drive individual and team success.
• Create and foster a positive and collaborative team environment that attracts, develops, and retains high-calibre talent.
• Work closely with other senior executives and cross-functional teams, including marketing, product, finance, and onboarding, to ensure alignment and drive business success.
• Develop and spearhead the implementation of go-to-market strategies to drive revenue and customer growth across the DACH region.
• Set and achieve revenue and market share targets for the region.
• Develop and execute plans to penetrate new markets, expand the customer base, and drive sales growth.
• Represent the company at industry events, conferences, and customer meetings to enhance brand visibility, network, and generate leads.
• Identify new business opportunities and market trends, staying ahead of industry developments and positioning the company for future growth.
• Develop and monitor key performance indicators (KPIs) to track sales performance, identify areas for improvement, and implement corrective actions as needed.
• Manage and mentor a high-performing team of sales, marketing, and operations professionals.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Ensure high levels of customer satisfaction and address any issues or concerns promptly.
• Manage the regional sales budget and allocate resources effectively for maximum ROI.
• Drive sales process optimisation and continuous improvement initiatives to enhance efficiency and effectiveness across the sales organisation.
• Ensure seamless collaboration between sales and other departments to enhance the customer journey.
• Continually strive to improve the customer experience through improved processes, people development and technology

Sales Director

Account Executive

• Building lasting relationships – Connect with hotel owners to create new business opportunities and enhance existing partnerships through thoughtful upselling.
• Working toward shared goals – Collaborate with your team to meet key sales targets, helping both new and current clients succeed with SiteMinder solutions.
• Presenting with confidence and care – Develop well-considered proposals and communicate them in a way that’s clear, respectful, and aligned with the client’s values.
• Staying organized and responsive – Maintain accurate records of your progress using SiteMinder’s CRM, ensuring a smooth transition for clients from sales to onboarding.
• Listening and learning – Share client feedback with our Product Team, contributing to a culture of continuous improvement and client-centered innovation.

Sales Executive

Full-stack Engineer

• Own the technical design, build, and ongoing evolution of customer engagement platforms across current and future-state systems
• Lead hands-on delivery of platform customisations, integrations, workflows, and automation
• Build AI-enabled use cases on top of the platform landscape, including RAG, agent assist, co-pilot, workflow automation, and agentic experiences
• Design and implement integrations across customer platforms and core enterprise systems, including Salesforce, AWS-based services, internal data sources, and adjacent business systems
• Partner closely with Customer Success, Onboarding, and Support teams to optimise platform usage, improve agent experience, and lift operational efficiency
• Work with Product and business stakeholders to translate requirements into scalable technical solutions
• Provide technical leadership on platform selection, architecture decisions, proof of concepts, and implementation planning as SiteMinder progresses through future-state platform decisions
• Maintain platform health, reliability, security, performance, and operational support practices
• Establish engineering standards for configuration, development, release management, documentation, testing, and support
• Identify opportunities to simplify the vendor and platform landscape while improving business outcomes
• Mentor team members and provide leadership across delivery partners, vendors, and internal contributors where required

Technical Lead, Customer Engagement Platform

• Delivering back-office support across SiteMinder's full product and services portfolio for both internal teams and external customers.
• Manage and resolve customer configuration and billing enquiries with confidence and ownership.
• Develop a thorough understanding of SiteMinder’s platform, products, and wider business processes.
• Collaborate with internal teams—including Technical Support, Billing, Onboarding, and Sales—to ensure customer issues are resolved effectively.
• Document and escalate complex issues where appropriate, following established workflows and case management processes.
• Maintain accurate records of customer interactions and case progress using internal CRM tools.
• Actively identify customer needs and provide solutions that reflect a genuine understanding of their business context.
• Achieve individual KPIs including service level, case resolution time, productivity, and first-contact resolution rates.
• Embrace new tools, processes, and feedback as part of a team culture of continuous improvement.
• Ensure that all issues are logged accurately on our client’s CRM system and that all cases are closed.
• Assisting with ad-hoc requests as required by the management
• Providing support on a 24/7 rotating roster which only changes on a quarterly basis to morning shift or night shift. supporting multiple regions across APAC,EMEA & AMERS.

Strategic Business Development Manager

Regional Sales Director

Customer Tech Support – Spanish

Senior GTM Enablement Analyst

Revenue Growth Consultant, German

Strategic Business Development Manager

Senior Talent Acquisition Consultant

Customer Solutions Analyst – Spanish

Billing and Collection Analyst – Fixed Term Contract

Revenue Growth Consultant – Hospitality

Director, Customer Onboarding Success – APAC

Sales Director

Sales Executive

Technical Lead, Customer Engagement Platform

Configuration Success Analyst