Sicredi

Business Analyst

• Conduct market-segment studies to identify business opportunities and risks;
• Analyze market data and product and segment performance;
• Generate insights for new business to guide strategy for Membership and Accounts products;
• Anticipate market trends and changes;
• Analyze, cross-reference, and synthesize data (Power BI, Denodo, and related tools) to identify business risks and opportunities;
• Conduct studies of external partnership opportunities together with product and innovation teams;
• Perform benchmarks and market research to identify development paths and new business for the Membership and Accounts vertical;
• Contribute internal and market data analysis to support product team prioritization;
• Promote end-to-end journey vision by segment, supporting the alignment of the vertical's products.

Senior Business Analyst – Focus on Membership and Accounts

Communications

• LinkedIn Content Management:
• - Monitor the social network, identifying trends, insights, and innovations;
• - Carry out engagement actions, respond and regularly check inbox messages, providing appropriate direction on a case-by-case basis;
• - Identify engagement opportunities on other profiles/posts to amplify the algorithm in favor of the brand's corporate reputation;
• - Create strategy, editorial calendar, and content for posts, videos, articles, or LinkedIn cards;
• - Monitor LinkedIn performance metrics.
• Corporate content for external audiences:
• - Produce supporting materials for executives' presentations, speeches, and talks at external reputation-focused events (with support from the Press Office).

Senior Reputation and Communications Analyst, Preferably for Black Candidates

• LinkedIn content management:
• Monitor the social network, identifying trends, insights and innovations
• Execute engagement actions, respond and routinely check inbox messages, providing necessary guidance on a case-by-case basis
• Identify engagement opportunities on other profiles/posts to leverage the algorithm in favor of the brand's corporate reputation
• Create strategy, editorial calendar and content for posts, videos, articles or LinkedIn cards
• Monitor LinkedIn performance metrics
• Corporate content for external audiences:
• Produce supporting materials for presentations, speeches and executive talks at reputation-focused external events (with support from the Press Office / Media Relations).

Senior Reputation and Communications Analyst – Preference Given to Black Candidates

• Annual planning (strategy, priorities, audience-specific planning);
• Tactical plan for monthly communication activities based on prioritized audiences;
• Evaluate and recommend opportunities to strengthen relationships with prioritized audiences;
• Recommend the institutional engagement calendar (internal and external) regarding commemorative dates, celebrations, awards, achievements, notable events, and anniversaries of strategic audiences;
• Support institutional representation events and activities (internal and external);
• Develop key messages and speeches for internal and external use;
• Prepare corporate presentations and other institutional materials to ensure consistency in Sicredi’s messaging and image with stakeholders;
• Provide consulting and support on communication-related matters;
• Define metrics and KPIs to evaluate the effectiveness of actions;
• Support preparation and follow-up for interviews, stakeholder meetings, and development of key messages for the press;
• Prepare reports.

Reputation and Communications Analyst – Senior

Data Scientist

• Develop credit recovery models, considering the various customer segments, strategies and products of Sicredi;
• Implement, together with the technology team, the models developed by the credit recovery team;
• Review, recalculate and calibrate models when appropriate;
• Produce studies and propose new initiatives on credit recovery topics, understanding members’ profiles, products and stages of the credit cycle;
• Work closely with different product teams, supporting analysis and providing new data-driven insights;
• Interact with the various roles in the data process (analysts, engineers, data scientists and business analysts);
• Maintain the necessary documentation for your deliverables;
• Continuously evolve and expand technical skills.

Data Scientist – Credit Recovery Focus

• Press Relations
• - Lead the press relations team in coordination with internal areas to:
• - Draft press releases, Q&A documents, and media briefings.
• - Prepare and accompany executives for interviews.
• - Analyze results and executives' media performance.
• - Develop strategies for proactive coverage in national media outlets.
• - Support cooperatives and central offices in producing materials for regional and local press.
• Spokesperson Support
• - Analyze and recommend events, speaking engagements, and awards.
• - Support executive directors in representing the Sicredi brand at internal and external events.
• Branded Content
• - Develop briefings and research case studies.
• - Oversee and approve branded materials with internal teams and media partners.
• Reporting and Analysis
• - Review media monitoring dashboards with an external provider.
• - Evaluate results and propose new approaches to meet goals.
• Project Management
• - Organize and execute special projects.
• - Manage stakeholders, monitor outcomes, and prepare reports with insights and lessons learned.

Reputation and Communications Analyst – Mid-level

• Annual planning (strategy, priorities, audience-specific planning);
• Tactical plan for monthly communication activities based on prioritized audiences;
• Evaluate and recommend opportunities to strengthen relationships with prioritized audiences;
• Recommend the institutional engagement calendar — internal and external — regarding commemorative dates, celebrations, awards, achievements, relevant events, and anniversaries of strategic audiences;
• Support events and institutional representation activities (internal and external);
• Develop key messages and speeches for internal and external use;
• Prepare corporate presentations and other institutional materials to ensure consistency in Sicredi’s messaging and image with stakeholders;
• Provide consultancy and support on communication-related matters;
• Define metrics and KPIs to evaluate the effectiveness of initiatives;
• Support the preparation and follow-up of interviews, stakeholder meetings, and the development of key messages for the press;
• Prepare reports.

Senior Reputation and Communications Analyst

Compliance

• Provide advisory support to cooperatives and the Central South/Southeast on core compliance topics
• Understand the business needs and our cooperative system
• Observe systemic guidelines and interact with the Compliance area and other related departments
• Analyze and assess risks, contributing to the institution's compliance and integrity
• Deliver training as required.

Compliance Advisor

Attorney

• Provide legal advisory support to the cooperatives and Sicredi Central South/Southeast on the area's reference topics, understanding business needs, following system-wide guidelines, interacting with the Legal Superintendency and other business areas both at the Sicredi Administrative Center (CAS) and the Central, analyzing and weighing risks, proposing solutions to facilitate decision-making, and delivering training when necessary.
• Reference areas:
• Analysis of the portfolio of legal proceedings, primarily credit recovery; litigation strategy; data and performance indicator analysis; accreditation of external law firms; Elaw (legal system).

Legal Advisor

Analyst

• Prestar suporte especializado às cooperativas realizando análises técnicas e orientações necessárias às cooperativas sobre cada caso;
• Acompanhar documentos de processos e atividades sinalizando alterações e/ou necessidade de criação, apoiando na atualização constante dos documentos na Base de Conhecimento.
• Acompanhar OKR's individuais e da área, bem como propor ações para melhoria;
• Analisar principais motivos de contato dos usuários e propor melhorias que visam o ganho de eficiência e experiência;
• Apoiar na identificação e sinalização de riscos do negócio;
• Atuar em ações relacionadas ao fomento de negócios apoiando as cooperativas na geração de receita e proximidade com os usuários;
• Coletar feedback, percepções e sugestões dos usuários, para avaliar o nível de qualidade do atendimento e identificar possíveis pontos de melhoria;
• Executar e acompanhar planos de ação para melhoria contínua do atendimento e produto;
• Monitorar o estado e o progresso da resolução da demanda para manter o usuário informado;
• Orientar usuários sobre negócios, processos e serviços, a partir de informações documentadas e validadas pelas áreas responsáveis, para esclarecer dúvidas e questionamentos;
• Realizar atendimento em todos os canais, registrar, avaliar e priorizar adequadamente incidentes relacionados a negócios, processos, serviços e continuidade das suas atividades, informando ações de contorno ou solucionando-os quando possível;
• Tratar demandas, direcionar e atuar com as áreas responsáveis, quando necessário, acompanhando o SLA contratado, afim de atender às necessidades dos usuários dentro dos prazos estabelecidos.

Analista de Atendimento JR – Cartões

• Provide specialized support to cooperatives by performing technical analyses and giving the necessary guidance for each case;
• Monitor process documents and activities, flagging changes and/or needs for creation, supporting the ongoing updating of documents in the Knowledge Base;
• Track individual and team OKRs, as well as propose actions for improvement;
• Analyze the main reasons users contact support and propose improvements aimed at efficiency gains and better user experience;
• Assist in identifying and signaling business risks;
• Participate in initiatives to promote business, supporting cooperatives in revenue generation and building closer relationships with users;
• Collect user feedback, insights and suggestions to assess the quality of service and identify potential areas for improvement;
• Execute and follow up on action plans for continuous improvement of service and product;
• Monitor the status and progress of issue resolution to keep the user informed;
• Advise users on business, processes and services based on documented information validated by the responsible areas to clarify questions and concerns;
• Provide support across all channels, record, evaluate and properly prioritize incidents related to business, processes, services and continuity of activities, communicating workarounds or resolving them when possible;
• Handle requests, route and work with the responsible areas when necessary, monitoring the contracted SLA to meet users’ needs within established deadlines.

Junior Customer Service Analyst – Cards

Risk

• Experience in Credit Risk;
• Experience making decisions and prioritizing a backlog;
• Previous experience working with multidisciplinary teams;
• Translate technical and operational requests into clear requirements for technology teams and internal partners;
• Detail functional requirements and business rules for closing tools, considering system-wide impact, urgency, and technical feasibility;
• Monitor sprints, homologations (UAT) and deliveries, ensuring alignment between technical teams, product, users, and leadership;
• Ensure that closing tools are updated to comply with regulatory standards, internal guidelines, and current accounting rules.

Senior Credit Risk Analyst – Credit Risk Provisioning

• Identify training needs across all entities in the system, with a focus on cooperatives, related to credit risk, regulations, and risk systems.
• Plan, develop and deliver in-person and online training, tailoring content to the audience and their level of technical maturity.
• Evaluate training effectiveness through feedback, learning indicators and practical application.
• Develop technical and operational materials to support autonomous operations by cooperatives, including: practical guides, operational manuals, FAQs, explanatory videos and presentations.
• Prepare agendas, presentations and executive materials for forums, ensuring focused and high-quality discussions.

Senior Credit Risk Analyst – Focus on Training and Executive Materials

• Conduct a comprehensive analysis of the business area you are part of, identifying implementable opportunities;
• Document business requirements using user stories;
• Conduct impact analyses and stakeholder mapping for change initiatives;
• Develop and implement change management plans, including communication, engagement and training;
• Lead alignment meetings across departments, acting as a liaison between the business, technology and other internal areas;
• Support identification, mapping and control of risks and define mitigation strategies;
• Understand and participate in the refinement process of product/project initiatives;
• Ensure that deliveries are aligned with strategic objectives and established deadlines;
• Produce management reports and executive materials to monitor initiatives;
• Know and apply roadmap development techniques and assist with prioritization;
• Have experience managing projects with multiple vendors;
• Have experience with agile software development methodologies;