Sharecare

Operations

• Ensure all required tasks are performed in a consistent, timely, and highly professional manner
• Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
• Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees
• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
• New client implementation and customized project management to meet client needs
• Prepare monthly portfolio presentations for senior leadership
• Assist in the development of annual budgeting and fiscal planning as required
• Identify opportunities for growth and facilitate the development of new relations on existing accounts or new accounts

Manager, Operations – Medical Record Retrieval

Financial Planning and Analysis

• Support the Sharecare team with hands-on experience in financial planning, budgeting, forecasting, accounting and business analysis.
• Analyzing financial data, evaluating key performance metrics, and generating insights to support strategic decision-making
• Ad-hoc support for the Finance and Operations team

Finance Intern

Marketing

• Support development and execution of integrated marketing campaigns across B2B and B2C audiences, including supporting the launch of AskMD
• Assist with content strategy development aligned to Sharecare’s brand and growth priorities
• Marketing event support, including prepping and shipping materials for marketing events around the country
• Conduct market research and competitive analysis to inform positioning and messaging
• Help develop campaign briefs, messaging frameworks, and value propositions
• Draft and edit marketing materials including emails, landing page copy, blog posts, and social content
• Support product marketing initiatives, including go-to-market planning and sales enablement materials
• Analyze campaign performance metrics and summarize insights with actionable recommendations
• Assist with audience segmentation and targeting strategy development
• Contribute to employer, payor, provider, and consumer marketing initiatives
• Support development of presentations, one-pagers, and executive-facing marketing updates
• Collaborate cross-functionally with communications, product, sales, and partnerships teams
• Help maintain brand consistency across channels and materials
• Track marketing trends, AI innovations, and industry developments relevant to digital health
• Document processes and contribute to scalable marketing playbooks

Marketing Intern

Project Manager

• Provide leadership, coordination, and management of project management processes
• Oversee Technical Project Management Team to ensure technical programs meet organization goals
• Develop and implement project management processes and policies
• Assign project management resources and assist in the development of project teams
• Lead all aspects of projects from start to finish

Director, Technical Project Management

• Ensure all required tasks are performed in a consistent, timely, and highly professional manner
• Organize, lead, and participate in client meetings to ensure existing programs and services meet and/or exceed customer expectations
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, maintain core values and culture
• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
• New client implementation and customized project management to meet client needs
• Prepare monthly portfolio presentations for senior leadership
• Assist in the development of annual budgeting and fiscal planning as required
• Identify opportunities for growth

Medical Director

• Serve as physician leader responsible for clinical review and approval of population health program processes where senior clinical sign off is required
• Support organizational readiness for NCQA and other accreditation standards by ensuring clinical workflows, protocols, and documentation meet requirements
• Participate in audits, quality reviews, and corrective action planning as needed
• Provide clinical oversight for chronic condition management, preventive care, and high risk population programs
• Ensure clinical standards and documentation practices are consistently applied across programs
• Provide physician review and guidance for clinical content used by nurses, coaches, and care teams
• Partner with Clinical and Pharmacy Informatics teams to ensure clinical appropriateness of code sets, rules logic, and decision support tools
• Serve as the physician voice in collaboration with Product, Data Science, Quality, and Operations teams
• Participate in selected client discussions where physician oversight or credibility is required

Medical Director – Population Health, Clinical Governance

Account Manager

• Support the Sharecare Corporate Partnerships team in a wide variety of ongoing activities including, but not limited to:
• Conduct review of partners’ web and social sites to identify upcoming initiatives/ promotions/events that Sharecare may highlight
• Assist in identifying and conducting market research on prospective and existing partner organizations that have a strong strategic alignment with Sharecare’s goals and priorities
• Support development of innovative ways to engage partners to support Sharecare’s strategic objectives and initiatives
• Identify and propose solutions to potential barriers to success
• Support and contribute to partnerships team by identifying and creating unique development opportunities
• Contribute to developing team standard work and templates
• Work with Corporate Partnerships team to manage and pitch unique partnership ideas to support upcoming product launches and initiatives
• Create presentations, reports, standard work documents, data collection and analysis, market research, etc.

Corporate Partnerships Intern

Vice President

• Manage, inspire, develop and lead team of data analytics and research professionals.
• Establish strategies and tactics to measure and optimize digital campaign performance.
• Develop and execute client-specific insights and strategies.
• Foster strong client relationships, particularly within client analytic departments.
• Stay abreast of industry trends and emerging analytics technologies.
• Proactive management of client program performance to maximize profitability while achieving high-quality results and client satisfaction.
• Recommend investment allocations based on client KPIs, delivery feasibility and internal financial goals.
• Participate in RFP brainstorming sessions with Integrated Marketing and Sales teams to incorporate performance insights into product recommendations.
• Partner with Data Sciences team to develop campaign optimization approach.
• Build out a centralized and comprehensive business and campaign analytics team and process.

VP, Measurement & Insights

Analyst

• Advise colleagues regarding benefits related issues, such as medical insurance, dental insurance, vision insurance, life insurance, flexible spending accounts, health saving accounts, short- and long-term disability, and 401k.
• Serve as internal resource on Reference-Based Pricing (RPB) medical plans, including employee education, vendor coordination, and resolving escalated issues.
• Conduct weekly benefit orientation session for new hires.
• Lead employee meeting during Open Enrollment, supporting benefit changes, plan education and Q&A.
• Perform transactional benefits administration including new hire enrollments, life events, eligibility changes, and payroll deductions.
• Conduct weekly and monthly audits to ensure accurate benefit enrollment and reporting.
• Manage leaves of absence end to end in connection with our leave vendor Support paid leave program.
• Partner with benefit vendors on plan setup, compliance, and issue resolution.
• Support annual surveys for both Benefits and Compensation.
• Support benefits processes in Workday. Ensure accuracy or end-to-end data flow between HR, benefits, payroll, and vendor systems.

Benefits Analyst

Sales

• Provides direction and oversight for sales strategy, external communication activities, competitive intelligence and internal communications
• Builds relationships with executive team, internal partners, key influencers, and external constituencies
• Superior strategic planning and organizational skills with a hands-on execution style
• Provides alignment with other company solutions to leverage and streamline programs maximizing the company’s overall footprint in the market
• Identify, qualify and convert prospects into new clients
• Represent PSG at healthcare association meetings, industry groups, and trade shows
• Direct and manage sales campaigns to expand and grow client-base
• Coordinate closely with operations to align solution design with clients' business requirements
• Serve as a trusted advisor and subject matter expert to both clients and operations team members
• Track all sales activity (from leads/prospecting to close) in company's Salesforce tool

Manager, Provider Sales

Customer Support

• Assists incoming callers with the process of submitting a request for medical records
• Provide status updates regarding requests
• Route calls internally to different hospital departments as needed
• Responsible for Opening and Scanning Incoming Mail
• Other duties as assigned

On-Site Customer Service Representative

Customer Service Representative

• Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.
• Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.
• Provide support for the customer service team through the manning and operation of the Help Desk.
• Serving as a resource and assisting the team of Customer Service Representatives (CSR’s) with questions related to escalated or technical issues.
• Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.
• Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.
• Identifying trends in escalations and preparing data used to identify root cause analysis.
• Supporting contract performance guarantees by performing other duties as deemed necessary; answering inbound calls, assisting with outbound campaigns.
• Ability to work flexible hours and shifts.

Lead Customer Service Representative

• Solving for ad-hoc and standardized data reporting needs, via production of efficient code
• Suggestions for turning consistently similar ad-hoc requests into more scalable solutions
• Investigate data anomalies
• Understanding the Sharecare data ETL process
• Liaison between BI and Account Management teams

PowerBI SQL Analyst

Data Engineer

• Design, build, and maintain scalable data pipelines using Python, Apache Airflow, and Apache Spark
• Analyze business and technical requirements and translate them into reliable, future-proof data solutions
• Develop, validate, deploy, and support complex ETL/ELT pipelines at scale
• Build clean, secure, and maintainable REST APIs following company standards
• Implement real-time and batch processing solutions for diverse data sources
• Develop reusable data engineering and AI frameworks for enterprise-wide adoption
• Define and manage domain-based “source of truth” data models, ensuring scalability and end-to-end data lineage
• Implement data governance practices, automate data quality checks, and enable pipeline testing
• Optimize data infrastructure for performance, cost efficiency, and reliability
• Manage source control, CI/CD pipelines, and production deployments
• Partner with data scientists and analysts to support AI/ML initiatives

Manager, Operations – Medical Record Retrieval

Finance Intern

Marketing Intern

Director, Technical Project Management

Manager, Operations – Medical Record Retrieval

Medical Director – Population Health, Clinical Governance

Corporate Partnerships Intern

VP, Measurement & Insights

Benefits Analyst

Manager, Provider Sales

On-Site Customer Service Representative

Customer Service Representative

Lead Customer Service Representative

PowerBI SQL Analyst

Senior Data Engineer