Sharecare

Data Analyst

• Support the Sharecare Data Engineering & Data Warehouse team.
• Assist in developing a framework for enhancing data quality checks across the data warehouse.
• Analyze and document current state as well as work on designing the future state process.

Data Analyst Intern

Compliance

• Owns operational execution of privacy and ROI compliance across assigned portfolios, regions, or client segments.
• Supports the Chief Privacy Officer in setting privacy strategy and assessing risk, including potential state and/or federal regulations that directly affect the organization.
• Interprets HIPAA, state medical record laws, and client contract requirements and operationalizes them into Sharecare ROI policies, SOPs, training materials, and quality controls.
• Ensures consistent application of request processing standards, including authorizations, TAT requirements, disclosure limitations, and fee rules.
• Ensures Sharecare policies and procedures regarding Release of Information (ROI) are accurately maintained, organized, and updated when changes are required, and ensures updates are completed in a timely manner.
• Leads and supports internal audits, client audits, and regulatory inquiries (e.g., OCR investigations, client compliance reviews), including development of audit response strategy, documentation, and corrective actions.
• Exercises broad discretion in compliance decisions affecting multiple clients, teams, or regions; escalates enterprise risks as appropriate to the Chief Privacy Officer.
• Leads root-cause analysis for audit findings, client escalations, and compliance incidents and drives sustainable remediation plans to closure.
• Oversees the investigation and documentation of all privacy and security incidents and ensures required reporting is completed in accordance with applicable requirements.
• Along with the Security Department, conducts audits of security and privacy systems to ensure compliance with governing laws and regulations including, but not limited to, HIPAA, HITECH, and Omnibus as they pertain to Sharecare’s role as a Business Associate.
• Partners closely with Legal, Compliance, Security, Product, Operations, Sales, and Client Success leadership to align operational practices with compliance and business objectives.
• Ensures compliance requirements and quality controls are embedded in implementations, integrations, product adoption, renewals, and expansions.
• Serves as a senior escalation point and participates in escalated compliance discussions with clients, including sensitive disclosures and multi-state compliance scenarios.
• Maintains strong relationships with HIM leaders and enterprise stakeholders; supports client trust, renewal outcomes, and long-term business performance through consistent compliance execution.
• Manages experienced professionals and/or subordinate analysts and is accountable for compliance outcomes across assigned client portfolios.
• Oversees and partners with Learning and Development on all required training for Sharecare personnel including annual HIPAA training, biannual CRIS certification (if applicable), onboarding training, and policy/procedure training regarding privacy and security.
• Acts as a resource to answer compliance questions/issues from Sharecare field staff and operational leaders.
• Actively participates in local Health Information Association and/or other similar organizations.
• Conducts seminars/webinars for clients and potential clients regarding topics such as HIPAA, HITECH, internal auditing, ROI compliance, and operational privacy best practices.
• Manages assigned audit and compliance programs across Sharecare and joins project teams as required.

Director, Compliance

Customer Success Manager

• Effectively manage ongoing relationships with clients in portfolio and oversee Client Success Manager.
• Focus of this position is to enhance and nurture existing relationships resulting in client retention and identification of upsell opportunities and to lead streamlined internal teams to support clients and customers.
• Oversee daily operations and performance of client success managers.
• Act as main point of contact for CSMs to support client inquiries, concerns, and feedback.
• Identify opportunities with CSMs to expand the client’s use of service.
• Participate in creating of goals, and track progress throughout the year with team.
• Ensure team is staying on track to meeting goal for all implementations.
• Manage portfolio requirements set by Director of CSM.
• Handle escalated internal/external complaints or complex issues.
• Ensure CSMs are managing the at-risk process from start to finish and maintain the proper escalation path is being utilized.
• Work with internal teams to streamline process and develop strategies to prevent similar issues from arising in the future.
• Responsible for coaching, training, and developing team members.
• Facilitate team training sessions and support career development.
• Identify opportunities to enhance processes and improve service efficiency.

Senior Client Success Manager

Vice President

• Lead Sharecare’s Navigation, Advocacy, and Customer Service operations across multiple programs and clients.
• Ensure members are effectively guided to appropriate services, providers, programs, and resources.
• Oversee advocacy and navigation program performance, including engagement, activation, case resolution, member experience, and productivity metrics.
• Establish best practices for healthcare navigation, including provider navigation, benefits navigation, site-of-care guidance, and connection to clinical programs and services.
• Partner with Care Delivery teams to ensure seamless transition from navigation to clinical services when appropriate.
• Oversee day-to-day operations of navigation, advocacy, and customer service teams.
• Establish staffing models, productivity expectations, and workforce planning across teams.
• Improve operational processes, workflows, and efficiency across member services operations.
• Standardize workflows, processes, and operational practices across teams.
• Partner with Analytics to monitor performance metrics and identify improvement opportunities.
• Lead and develop managers and team leaders across advocacy, navigation, and customer service teams.

VP, Navigation & Member Services

Customer Support

• Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.
• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
• Research and resolve workflow and record issues quickly to minimize delays in turnaround
• Identify and escalate critical and important issues to management

Data Analyst Intern

Director, Compliance

Senior Client Success Manager

VP, Navigation & Member Services

ROI Support Specialist