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Sharecare

Care Advisor

Sharecare

Care Advisor at CareLinx guiding families in caregiver search and support process. Providing exceptional service and ongoing support while maintaining professional relationships with families and caregivers.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
  • Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
  • Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
  • Work collaboratively and professionally with other team members and teams within CareLinx
  • Exhibit excellent verbal and written communication skills via phone, email, and text

Requirements

What you’ll need
  • High school diploma or equivalent, required
  • Some college-level coursework, preferred
  • At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
  • Previous healthcare experience preferred
  • Effective time management skills and high attention to detail
  • Excellent verbal and written communication skills
  • Superior organization and multitasking capabilities
  • Goal-driven, problem solver
  • Ability to work in a distraction free remote work environment
  • Professional, confident, outgoing demeanor
  • Care Advisors are expected to meet performance goals set forth per CareLinx guidelines

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR DocumentationProductivity ManagementMultitaskingAttention to Detail
Soft Skills
Relationship BuildingProblem SolvingProfessional Demeanor