Customer Service Representative

Sharecare

Customer Service Representative answering calls and providing high-level customer support for Sharecare, a digital health company. Responsible for handling inquiries and ensuring customer satisfaction.

Posted 6/18/2026full-timeAlabama, Arizona, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls from members and providers
Input data and provide high level of customer service
Handle inbound customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use a computerized system for tracking calls and information gathering
Assess needs, explain programs and suggest/promote alternative products or services
Identify, evaluate and prioritize caller needs
Maintain and restore customer satisfaction
Proactively educate caller on program benefits
Meet or exceed established call center metrics, attendance standards and quality levels
Use computer tools to accurately process and document information
Develop rapport with callers and adjust communication style accordingly
Escalate issues internally and follow up on escalated issues

Requirements

What you’ll need

High School Diploma
Prior experience in a customer service related field preferred.
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sharecare Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2010 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness 💰 $425M Post-IPO Equity on 2021-07 Healthcare Insurance
SaaS
Wellness Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs. Customer Service Representative 🔥 15 minutes ago 🏢🏡 null – Hybrid 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls from members and providers
Input data and provide high level of customer service
Handle inbound customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use a computerized system for tracking calls and information gathering
Assess needs, explain programs and suggest/promote alternative products or services
Identify, evaluate and prioritize caller needs
Maintain and restore customer satisfaction
Proactively educate caller on program benefits
Meet or exceed established call center metrics, attendance standards and quality levels
Use computer tools to accurately process and document information
Develop rapport with callers and adjust communication style accordingly
Escalate issues internally and follow up on escalated issues 🎯 Requirements
High School Diploma
Prior experience in a customer service related field preferred.
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Billing Support Specialist 🔥 1 hour ago RADIAS Health 201 - 500 Website LinkedIn All Job Openings Billing Support Specialist assisting RADIAS Health's Finance Department with insurance billing and claims processing. Providing quality customer service and maintaining records for billing purposes. 🏢🏡 Saint Paul – Hybrid 💵 $19 - $24 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Life Claim Intake Representative 🔥 1 hour ago Northwestern Mutual 5001 - 10000 💸 Finance Website LinkedIn All Job Openings Customer support representative resolving inquiries for clients and Financial Representatives at Northwestern Mutual. Focus on providing distinctive client experience and problem resolution. 🏢🏡 Milwaukee – Hybrid 💵 $20 - $30 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative – Patient Financial Services 🔥 4 hours ago The University of Vermont Health Network 10,000+ employees Website LinkedIn All Job Openings Customer Service Representative for UVM Medical Center handling patient inquiries and billing issues. Acts as liaison between patients and billing teams, and determines payment options. 🏢🏡 Burlington – Hybrid 💵 $22 - $33 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Patient Financial Services Representative 🔥 4 hours ago The University of Vermont Health Network 10,000+ employees Website LinkedIn All Job Openings Customer Service Support Representative managing self-pay patient accounts and customer support tasks. Facilitating the operation of the Customer Service Department for efficient patient balance collections. 🏢🏡 Burlington – Hybrid 💵 $25 - $36 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Instructional Support Specialist 🔥 5 hours ago Vanteo 201 - 500 🎯 Recruiter 📋 Compliance 🤝 B2B Website LinkedIn All Job Openings Instructional Support Specialist supporting J-1 teachers; delivering coaching, resources, and alignment with Florida educational standards. Collaborating with program managers and district partners. 🏢🏡 Jacksonville – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicecall trackinginformation gatheringproblem solvingmulti-taskingcomputer keyboard proficiencyinternet navigation

Soft Skills

communication skillsteamworkcustomer satisfactionrapport buildingadaptability

Certifications

High School Diploma