Lead ROI Medical Records Specialist – After Hours – Day Shift

Sharecare

Lead ROI Medical Records Specialist at Sharecare processing ROI requests accurately and delivering exceptional customer service while maintaining patient privacy according to HIPAA regulations.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards.
Validates requests and authorizations for medical record releases based on company policy and legal guidelines.
Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
Maintains equipment in excellent working condition.
Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns.
Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws.
Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues.
Assists with administrative tasks such as queue management and work assignments.
Produce reports and metrics as requested.

Requirements

What you’ll need

High School Diploma (GED) required; degree preferred
Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
Advanced knowledge of multiple EMR platforms and ROI request types
Strong organizational and multitasking skills essential
Proficiency in Microsoft Office applications
Strong documentation, communication, and customer service skills
Demonstrated ability to manage time effectively and meet task deadlines
Willingness to learn programs and processes quickly
Self-motivated, dependable, and able to work independently or as part of a team
Proven ability to maintain productivity, utilization, and quality performance standards
Strong interpersonal and problem-solving skills
Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization
Demonstrates strong leadership abilities
Ability to monitor production, utilization, and quality of employees
Ability to assist with adhering to customer SLAs, including turnaround time (TAT).

Benefits

Comp & perks

This role includes working holidays.
Maintains a clean, professional appearance and complies with the company dress code.
Supports customer service by managing escalations and resolving issues.
Provides onboarding and training services for new employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ROI Request ProcessingQuality ChecksDocumentation SkillsTime ManagementMetrics Reporting

Soft Skills

Customer Service SkillsInterpersonal SkillsProblem-Solving SkillsSelf-MotivationDependability

Certifications

High School Diploma (GED)