Customer Service Representative

Sharecare

On-Site Customer Service Representative handling healthcare inquiries via phone and email. Utilizing computerized systems for tracking information in a fast-paced environment.

Posted 7/9/2026full-timeFullerton • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls from members and providers
Input data and provide a high level of customer service
Handle inbound customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use a computerized system for tracking calls, information gathering, and troubleshooting
Assess needs, explain programs and suggest/promote alternative products or services
Identify, evaluate and prioritize caller needs, questions and concerns
Formulate plans of resolution and respond appropriately and efficiently
Maintain and restore customer satisfaction and partner with other teams as needed
Meet or exceed established call center metrics, attendance standards and quality levels

Requirements

What you’ll need

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sharecare Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2010 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness 💰 $425M Post-IPO Equity on 2021-07 Healthcare Insurance
SaaS
Wellness Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs. Customer Service Representative 🔥 16 minutes ago 🏢 Fullerton – Onsite 💵 $24 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls from members and providers
Input data and provide a high level of customer service
Handle inbound customer service inquiries and problems via telephone and email
Record communications accurately and consistently
Use a computerized system for tracking calls, information gathering, and troubleshooting
Assess needs, explain programs and suggest/promote alternative products or services
Identify, evaluate and prioritize caller needs, questions and concerns
Formulate plans of resolution and respond appropriately and efficiently
Maintain and restore customer satisfaction and partner with other teams as needed
Meet or exceed established call center metrics, attendance standards and quality levels 🎯 Requirements
High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data InputCall TrackingInformation GatheringTroubleshootingResolution FormulationComputer Keyboard ProficiencyInternet Navigation Skills

Soft Skills

Great Communication SkillsTeam CollaborationAdaptability

Certifications

High School Diploma