Analyst

• Create high‑quality graphic and digital assets for websites, landing pages, social media, presentations, infographics, display ads, videos, and email campaigns.
• Design on‑brand visuals such as blog images, diagrams, long-form content assets, and marketing collateral.
• Build and animate basic HTML5 banner ads and develop user‑friendly, visually engaging designs.
• Maintain consistency, accuracy, and high standards across all digital assets and platforms.
• Contribute to brand development initiatives, including logo creation, brand guidelines, and visual identity systems.
• Support marketing campaigns with cohesive visuals for emails, paid media, events, and promotional materials.
• Collaborate with cross‑functional teams to bring creative concepts to life and support presentations and internal deliverables.

Senior Design Analyst

Affiliate Manager

• Lead the design, implementation, and continuous improvement of compensation programs, including base salary, incentive plans and bonuses.
• Partner with HR leadership and business stakeholders to align compensation programs with organizational goals.
• Conduct advanced market pricing, benchmarking, and competitive analysis using survey data and internal insights.
• Maintain and enhance job architecture, leveling frameworks, and salary structures.
• Perform complex analyses such as pay equity, internal parity, and cost modeling to support decision-making.
• Develop dashboards, reports, training and presentations to communicate compensation insights to leadership.
• Support annual compensation cycles (merit and bonus planning)
• Ensure compliance with all applicable compensation regulations and support audits, reporting, and policy documentation.
• Serve as a trusted advisor to HRBPs and business leaders, providing guidance on offers, promotions, and complex compensation scenarios.

Senior Compensation Partner

Platform Engineer

• Help develop and maintain our data infrastructure.
• Support monitoring and observability solutions to ensure reliable production systems.
• Contribute to improvements and new features on the data platform.
• Work closely with teammates and other parts of Sinch to support and optimize existing solutions.
• Participate in troubleshooting, problem-solving, and continuous improvement initiatives.
• Learn and grow in a supportive environment while contributing with your ideas and curiosity.

Junior Data Platform Engineer

Compliance

• Build and run an information risk program, including identifying, assessing, tracking, and remediating risks with business owners
• Partner across Sinch to surface enterprise risks and identify control gaps
• Lead audits and certifications (ISO 27001, ISO 27701, SOC 2 Type I & II), coordinating with auditors and stakeholders to ensure smooth execution
• Develop and improve internal controls, including access reviews and third-party risk management, and evaluate vendors against security standards
• Share key audit findings with stakeholders and leadership
• Review business processes and maintain clear policies and documentation to support compliance and efficiency
• Promote awareness of compliance and information security across the organization
• Act as a trusted partner in strengthening Sinch’s security posture

GRC Specialist II

• Oversee messaging compliance audits, alerts and establish best compliance practices to operationalize recurring audits and alerts.
• Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)
• Improve various compliance messaging operational processes
• Manage relationships with key internal/external partners and stakeholders driving messaging compliance
• Assist customers with messaging compliance related concerns and issues while building supporting frameworks
• Create and improve internal and external compliance-related documentation

Compliance, Spam and Fraud Specialist

• Tax Return Preparation & Filing: ensuring the accurate and timely preparation and submission of tax data to 3rd party advisors, to file multi-jurisdictional indirect tax returns and payments (state, local, and international, depending on the company).
• Account Reconciliations: Preparing monthly and quarterly general ledger account reconciliations for indirect tax liability accounts.
• Tax Compliance Management: Ensuring company compliance with all new and revised indirect tax laws and regulations across all operating jurisdictions, under the direction of the Sr. Indirect Tax Manager.
• Audit Management: Serve as a key contact during indirect tax audits, reporting to the Sr. Indirect Tax Manager. Responsibilities include gathering, analyzing, and preparing detailed documentation (e.g., work papers, supporting data) to effectively defend the company's tax positions.
• Notice Resolution: Researching and resolving complex tax notices and inquiries from various domestic and international tax authorities.
• Process Optimization: Proactively assist the Sr. Indirect Tax Manager in developing and executing strategies to streamline tax processes, strengthen controls, and drive efficiency gains (e.g., utilizing automation tools, standardizing documentation).
• Tax Technology: Troubleshooting tax determination software (Avalara, or SAP/ERP tax settings) to ensure accurate tax calculations on transactions.

Tax Analyst

Product Designer

• Own and articulate the long-term UX strategy for the Build Portal and its connected areas.
• Establish the connective tissue between Build domains, documentation, onboarding, activation, and usage workflows.
• Mentor, empower, and grow the Build product design team direct reports.
• Represent UX in strategic Build planning, advocating for quality and user value.
• Establish UX product design excellence within the team and in collaboration with the product and engineering teams.
• Lead the transition into modern LLM powered tools and ways of working in the product design process.

Director, Product Design

Account Manager

• Manage strategic accounts while driving new business through proactive prospecting.
• Focus on understanding client needs, identifying growth opportunities, and delivering solutions aligned with Sinch’s products.
• Build trust, identify opportunities for expansion, and ensure sustained client satisfaction.
• Identify, organize, and track sales opportunities within the pipeline to prioritize efforts.
• Effectively communicate the value and benefits of the solution to clients.
• Engage in negotiations to achieve mutually beneficial agreements.
• Maintain in-depth understanding of the market, including key players and emerging trends.

Account Manager II

Machine Learning Engineer

• Design, build, and operate large-scale AI agent workflows using LLMs, under strict latency, reliability, and cost constraints.
• Own the full lifecycle of hybrid AI systems combining LLM-based agents and traditional Machine Learning models.
• Architect and optimize durable, stateful workflow orchestration for long-running, high-impact review processes.
• Define and execute robust evaluation strategies for LLM agents, including offline datasets, quality metrics, regression testing, and production monitoring.
• Lead end-to-end LLMOps: provider selection, cost optimization, rate-limit management, model upgrades, and failover strategies.
• Translate product requirements into technical designs, assess feasibility, and manage risks inherent to stochastic AI systems.
• Collaborate closely with Product, Compliance, and global Engineering stakeholders to communicate system capabilities, limitations, and risk profiles.

Senior AI/Machine Learning Analyst

Support Engineer

• Provide high-quality technical support to operators and enterprises worldwide.
• Analyze customer messaging traffic trends and patterns in our production environment.
• Perform deep triage and troubleshooting of technical issues across both software application and network layers.
• Support Sinch colleagues during customer integration, onboarding, and post-deployment phases.
• Collaborate directly with customers in various technical areas, working with state-of-the-art communication technologies, including rich messaging.

Customer Success Manager

• Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, and expansion performance.
• Deliver consistent upsell and cross-sell across the full Sinch portfolio.
• Partner closely with Sales, Product, and Finance to forecast and deliver regional revenue targets.
• Lead transformation from reactive account management to proactive value realization and growth.
• Lead, develop, and scale a 100-person CS organization including senior leaders, managers, and individual contributors.
• Build a performance culture anchored in accountability, transparency, and execution.
• Define clear segmentation strategy (enterprise, mid-market, digital/tech-touch).
• Ensure optimal specialist vs. generalist coverage model aligned to growth priorities.
• Standardize and accelerate onboarding, adoption, value realization, renewal, and expansion motions.
• Drive customer health scoring rigor and data-driven interventions.
• Reduce time-to-value and improve adoption of high-growth products (Email, Messaging APIs, etc.).
• Elevate executive engagement with strategic and high-growth accounts.
• Own the design, execution, and strategic impact of Sinch N.America Customer Advisory Board.
• Curate executive-level participation from priority enterprise customers.
• Leverage CAB insights to influence product roadmap, GTM strategy, and portfolio priorities.
• Ensure CAB outcomes translate into measurable commercial impact (retention, expansion, advocacy).
• Act as an executive sponsor for key strategic accounts and deepen C-suite relationships.
• Implement clear KPIs, dashboards, forecasting discipline, and pipeline visibility for renewals and expansion.
• Ensure strict CRM hygiene, data integrity, and revenue attribution discipline.
• Drive productivity, coverage ratios, and cost efficiency across the CS organization.
• Partner with RevOps to build scalable, system-driven processes.
• Leverage customer success platforms (Gainsight) and CRM tools to operationalize customer health, renewal forecasting, and expansion tracking.
• Act as the voice of the customer internally.
• Provide structured feedback loops into Product and Marketing.
• Partner with Sales leadership to ensure seamless handoffs and shared revenue accountability.
• Collaborate with Finance on budgeting, resource allocation, and ROI analysis.

SVP, Customer Success

System Administrator

• Build and develop Salesforce solutions using declarative tools, ensuring that industry best practices are at the forefront of every activity.
• Design and implement complex business process automations as a dedicated Flow specialist, spanning debugging, building, testing, and deployment.
• Collaborate with the wider team to ensure all platform developments align with enterprise architecture and organizational standards.
• Provide a the highest standard of internal customer support to business stakeholders, resolving issues from user administration and data updates to system analysis.
• Optimize existing Salesforce functionalities by proactively troubleshooting, debugging, and refining processes where needed.
• Contribute to reports and dashboards enablement.
• Maintain comprehensive documentation and supporting release processes.
• Identify opportunities for continuous improvement to enhance the Salesforce ecosystem and drive business efficiency.
• Build and maintain stable working relationships internally to effectively translate stakeholder needs into technical solutions.

System Administrator III

• Drive discovery with PMs and engineers, ensuring we’re solving the right problems.
• Raise the craft bar through thoughtful interactions, visuals, microcopy, and edge-case handling.
• Help shape UI modernization as Mailjet’s interface and brand evolve.
• Use research and data to continuously validate assumptions and inform decisions.
• Contribute to the design system to improve consistency, accessibility, and scalability.
• Collaborate with a passionate team that moves fast and takes pride in what they build.