Security Engineer

• Responsible for assessing and understanding the threat landscape by working with other Cyber functions such as Offensive Security, Digital Forensics etc. and architecting solutions to calibrate risk consistent with risk tolerance.
• Reviewing security intelligence information and researching emerging threats - to proactively identify and prevent potential threats.
• Build and/or tune Sinch security tools, such as EDR, email security, and vulnerability scanning and SIEM solution to ensure that alerts are effective and actionable.
• Augment Incident Response team to ensure 24/7 coverage and operations. Responsibilities sometimes will require working evenings and weekends, sometimes with little or no advanced notice.
• Be able to effectively communicate, both written and verbally, complex security and technical concepts to a wide variety of stakeholders and partners and build and leverage and earn the trust of stakeholders at all levels of the organization.
• Establish and modify runbooks that provide other subject matter experts with a consistent manner of executing the processes.
• Employing the security technologies to continuously monitor the company’s assets, conduct technical analysis of network traffic to identify anomalies and then taking action to respond to potential vulnerabilities and threats.

Senior Security Engineer

Platform Engineer

• Design and build the scalable self-service platform that enables our product engineering teams.
• Own and automate CI/CD pipelines using Infrastructure-as-Code and GitOps principles.
• Manage and improve our Kubernetes-based infrastructure, including service mesh and observability tooling.
• Lead incident investigations and drive continuous improvements to system reliability and performance.
• Act as a cloud and infrastructure expert, guiding development teams on building resilient, high-throughput services.

Platform Engineer III

Customer Support

• Provision, monitor, and maintain the Sinch Contact Pro platform.
• Analyze and respond to customer incidents and service requests.
• Support various communication channels within the platform (voice, email, chat).
• Collaborate with internal teams to resolve complex technical issues.
• Operate within a global cloud environment hosted on AWS.

Customer Support Specialist II

Product Designer

• Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements.
• Design for Self-Serve Funnels:
• Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes.
• Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience.
• Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons. You will design modular and scalable patterns that can be extended over time.
• Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery.
• Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

Senior Product Designer – Fixed-Term

Financial Planning and Analysis

• Partner with Product leaders within the product area to drive achievement of financial and operational targets
• Drive, create and maintain short-term and long-range business plan/budget/forecasts
• Support monthly, quarterly, annual closing and reporting cycle
• Deliver frequent and time sensitive ad hoc analyses including new business cases and new product launches, including pricing and profitability calculations
• Analyze and report on the growth, profitability and returns
• Be responsible for and, together with the product lead, drive the product profitability, measures and performance
• Analyze and monitor key financial trends and critical metrics/KPIs for internal reporting to support business decisions, understanding key variances and business drivers
• Continuously work on improving our processes and daily tasks with the team

Senior Finance Business Partner – Product

Communications

• Lead and execute the North America PR and communications strategy aligned to global priorities
• Own U.S. media relations, including proactive pitching, press engagement, and long-term journalist relationships
• Manage external PR agencies to drive high-impact, high-quality coverage
• Advise regional leaders on positioning, messaging, and media opportunities
• Develop and localize press materials, thought leadership, executive messaging, and digital content
• Prepare and support company spokespeople through media briefings and coaching
• Track and report on media performance and communications impact
• Partner closely with global Marketing and Communications teams to ensure message consistency while advocating for U.S. market needs
• Support select internal communications initiatives for U.S.-based teams

Senior Communication Specialist

Human Resources

• Guide and influence leaders by understanding and balancing the needs of businesses, employees, and the organisation as a whole in line with the company's culture and values.
• Coach on effective ways to enhance team productivity and longevity.
• Collaborate with leaders and India HR head to understand business objectives, providing strategic HR advice that supports the achievement of Sinch goals.
• Lead initiatives to assess and refine organizational structures, ensuring they support business goals and promote agility, scalability, and operational efficiency.
• Partner with leaders to design optimal team structures, role definitions, and decision-making processes to improve collaboration and performance.
• In partnership with the Centre of Practice, drive talent development initiatives across the employee lifecycle, including succession planning, performance management, and employee engagement, ensuring that the right talent is in place to meet future needs.
• Lead HR-driven change initiatives and provide expert guidance on building a local high performing capability centre.
• Implement talent strategies to foster a culture of inclusivity, equity, and high performance. Manage complex employee relations, and investigations, ensuring compliance with local labour laws and global HR policies while creating a positive work environment.
• Develop and execute workforce planning strategies that optimize organizational design, resourcing, and cost-effectiveness in line with business growth and expansion plans.
• Utilize external benchmarking, HR operations and analytics/workforce data to inform strategic decisions, monitor HR trends, and anticipate future challenges or opportunities for improvement.

HR Business Partner

Full-stack Engineer

• Support the technical lead on MJML topics: deployments, version upgrades, debugging, maintenance, and CI/CD improvements.
• Maintain and enhance the MJML API, ensuring stability and performance.
• Contribute to improving and stabilizing MJML‑related services, and internal tools.
• Provide guidance to your teammate and actively support their technical growth.
• Help address technical questions from the MJML community when needed.
• Contribute to our template editor whenever MJML‑related priorities allow, working on feature development, bug fixing, and code enhancements.
• Collaborate with design, product, and engineering teams to deliver scalable and maintainable solutions.
• Write clean, maintainable, and well‑documented code.
• Participate in code reviews, technical discussions, and continuous improvement initiatives.

Software Developer II

Product Marketing

• Own the GTM strategy, positioning, messaging, and competitive differentiation for the Sinch Identity portfolio, with a major focus on building a differentiated story for Verification.
• Lead major product launches (T1–T4), owning GTM readiness and ensuring tight alignment across all cross-functional teams.
• Build deep technical expertise in Identity APIs, verification flows, and intelligence models to translate complex engineering updates into simple, powerful narratives.
• Create and maintain core enablement materials, including message maps, value propositions, competitive battlecards, and demo narratives to support the global sales organization.
• Partner with the Product organization to digest the strategic roadmap and influence future product positioning using market insights, customer feedback, and competitive analysis.
• Drive multi-product storytelling and support cross-sell motions with other portfolios like Messaging, Voice, Email, and AI.

SH