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SH

Director, Product Design

SH

Director of Product Design defining UX strategy for Sinch's Build Portal. Leading a design team to enhance user experience for global B2C communications platform.

Posted 4/25/2026full-timeStockholm • 🇸🇪 SwedenLeadWebsite

About the role

Key responsibilities & impact
  • Own and articulate the long-term UX strategy for the Build Portal and its connected areas.
  • Establish the connective tissue between Build domains, documentation, onboarding, activation, and usage workflows.
  • Mentor, empower, and grow the Build product design team direct reports.
  • Represent UX in strategic Build planning, advocating for quality and user value.
  • Establish UX product design excellence within the team and in collaboration with the product and engineering teams.
  • Lead the transition into modern LLM powered tools and ways of working in the product design process.

Requirements

What you’ll need
  • 10+ years of experience designing SaaS, CPaaS, or developer-focused products, including experience leading multi-product ecosystems.
  • Proven leadership experience managing designers or leading design across complex product surfaces.
  • A track record of translating a multi-product vision into structured, scalable UX strategies.
  • Expertise in Figma, design systems, and accessibility best practices, and showcase how the AI shift has been applied within these tools.
  • Demonstrated ability to influence senior partners, drive alignment, and build strong cross-functional relationships.
  • Strong communication skills and the ability to simplify complexity for technical audiences.
  • Background in UX regarding communications, messaging, CPaaS, or developer tooling is a big plus.
  • Experience designing for both Enterprise and Self-serve user segments in a unified product is a plus.
  • Experience with API product lifecycles, configuration workflows, and developer documentation is desirable.
  • Must hold Swedish or EU/EEA citizenship and have a valid Swedish work permit.

Benefits

Comp & perks
  • At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
UX strategySaaS designCPaaS designdesign systemsaccessibility best practicesAPI product lifecyclesconfiguration workflowsdeveloper documentationmulti-product visionscalable UX strategies
Soft Skills
leadershipmentoringcommunicationinfluencingbuilding cross-functional relationshipssimplifying complexityadvocating for user valueempowering teamsdriving alignmentcollaboration
Certifications
valid Swedish work permitSwedish citizenshipEU/EEA citizenship