Support Engineer
SH
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide high-quality technical support to operators and enterprises worldwide.
- Analyze customer messaging traffic trends and patterns in our production environment.
- Perform deep triage and troubleshooting of technical issues across both software application and network layers.
- Support Sinch colleagues during customer integration, onboarding, and post-deployment phases.
- Collaborate directly with customers in various technical areas, working with state-of-the-art communication technologies, including rich messaging.
Requirements
- Experience working directly with global enterprise customers in a technical capacity.
- Strong understanding of TCP/IP protocol suite and web protocols.
- Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc.
- Fluency in English (both written and spoken) for effective communication with global teams and customers.
- Degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications. (Big Plus!)
- Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman. (Big Plus!)
- Background in telecommunications or wireless communication. (Big Plus!)
- Familiarity with mobile communications standards like GSM and 4G. (Big Plus!)
- Knowledge of the SS7 protocol suite and SIGTRAN. (Big Plus!)
Benefits
- At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world.
- Support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TCP/IPHTTPSMPPRESTSQLPostmanUNIXLinuxSS7SIGTRAN
Soft Skills
technical supporttroubleshootingcollaborationcommunication
Certifications
degree in Computer ScienceIT/technical qualifications