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SH

Support Engineer

SH

Support Engineer providing technical support to global enterprise customers working with advanced communication technologies. Analyzing issues and supporting customer integration, onboarding, and post-deployment phases.

Posted 4/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
LinuxSQLTCP/IPUnix

About the role

Key responsibilities & impact
  • Provide high-quality technical support to operators and enterprises worldwide.
  • Analyze customer messaging traffic trends and patterns in our production environment.
  • Perform deep triage and troubleshooting of technical issues across both software application and network layers.
  • Support Sinch colleagues during customer integration, onboarding, and post-deployment phases.
  • Collaborate directly with customers in various technical areas, working with state-of-the-art communication technologies, including rich messaging.

Requirements

What you’ll need
  • Experience working directly with global enterprise customers in a technical capacity.
  • Strong understanding of TCP/IP protocol suite and web protocols.
  • Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc.
  • Fluency in English (both written and spoken) for effective communication with global teams and customers.
  • Degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications. (Big Plus!)
  • Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman. (Big Plus!)
  • Background in telecommunications or wireless communication. (Big Plus!)
  • Familiarity with mobile communications standards like GSM and 4G. (Big Plus!)
  • Knowledge of the SS7 protocol suite and SIGTRAN. (Big Plus!)

Benefits

Comp & perks
  • At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world.
  • Support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TCP/IPHTTPSMPPRESTSQLPostmanUNIXLinuxSS7SIGTRAN
Soft Skills
technical supporttroubleshootingcollaborationcommunication
Certifications
degree in Computer ScienceIT/technical qualifications