Platform Engineer

• Partner with product engineering teams to identify systems requirements.
• Build and support our cloud-based microservices infrastructure.
• Automate routine processes and remediation tasks.
• Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
• Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
• Ensure our datastores are healthy and operate at optimal performance levels.
• Contribute to the growth and culture of our engineering team.

Customer Success Manager

• We are looking for a leader for our CRM Operations & MarTech Ecosystem to guide the stability, configuration, and integration of our global sales and marketing technology stack. • Working closely with the VP Sales and Marketing Applications, you will ensure the overall health of our platforms. • In this role, you will manage a diverse, geographically dispersed team across the Salesforce Admin Squad, Sales & Marketing Applications, and the MarTech Squad. • Your primary goal will be to ensure our internal users have a seamless, effective experience across Salesforce and all integrated third-party tools. • Oversee the global administration and support layer, managing teams across India, LATAM, and EMEA to provide "follow-the-sun" platform reliability. • Manage the third-party application stack, serving as the primary owner for tools outside of Salesforce (e.g., Gong, Outreach, etc.), to ensure consistent uptime and integration integrity. • Lead the MarTech and Data Cloud strategy, overseeing the technical configuration of Marketing Cloud and the evolution of our Data Cloud capabilities. • Drive significant team growth by managing the hiring and onboarding of multiple roles, ensuring we meet our budget and capacity requirements. • Own platform governance and security, ensuring user permissions, profiles, and data sharing rules are strictly managed and compliant. • Collaborate with Marketing and Sales leadership to identify friction points within the technology stack and proactively implement configuration-based solutions. • Report on application usage statistics, highlighting areas of concern and opportunity. • Align application usage and demand with the Project Delivery and Shared Services team.

CRM Operations – MarTech Ecosystem

Sales

• Manage a portfolio of qualified leads and drive opportunities through the sales funnel.
• Engage and qualify inbound and outbound leads, deliver tailored presentations and product demonstrations.
• Negotiate terms within established guidelines.
• Maintain accurate CRM records, consistently meet or exceed activity and revenue targets.
• Ensure a disciplined, customer-focused approach to every interaction.

Sales Development Representative IV

Solutions Engineer

• Manage and support Jira Software, Jira Service Management and Confluence (Cloud)
• Configure and optimize workflows, automations, permissions and integrations
• Ensure system performance, availability and reliability
• Implement and evolve ITSM practices aligned with ITIL
• Drive improvement initiatives and change management with stakeholders
• Perform troubleshooting, user support, training and documentation

Business Solutions Engineer III

Marketing

• Design and manage complex, multi-channel customer journeys (email, in-app messaging, push notifications) triggered by product usage data, customer attributes, and time-based milestones.
• Collaborate cross-functionally with our product, marketing, customer success and support teams on shared goals to drive product adoption, cross-sell/upsell, and customer retention.
• Continuously refine segments based on performance data, product changes, and evolving customer needs.

Life Cycle Marketing Manager

• Manage customer case queue by working, resolving or reassigning cases in a timely manner. Providing regular updates to the customer until case is closed.
• Provide frontline call support for customers, end users and law enforcement.
• Provide clear concise documentation on all cases and tickets.
• Communicate effectively, clearly and concisely (written and verbal) with both customers and internal team members.
• Resolve customer issues by addressing issues and escalating urgent problems to the correct team and/or management.
• Assist with Portal Training and initial account provisioning for new and existing customers.
• Conduct ongoing customer portal training as needed.
• Address product and service inquiries by obtaining information from internal stakeholders and communicating back to customers.
• Assist with 911 address validations and provisioning.
• Act as primary point of escalation assistance for customers.
• Act as liaison between customer and internal partners (Translations, NOC, Sales, Product, Billing); escalating on customer behalf when necessary.
• Conduct invoice reviews with customers.
• Utilize reporting tools (Qlikview, BART) to address basic customer reporting questions.
• Maintain customer profiles with adherence to CPNI rules.
• Deliver contract amendments (rate changes) to customers.
• Encourage and support customers in utilization of standard engagement procedures and tools, such as the customer portal and escalation guidelines.
• Build strong internal and external relationships.
• Embrace the company culture and participate in ongoing training, including staff meetings.
• Assist with special projects as needed.
• Monitor customer capacity weekly and update trunks as necessary.
• Contributes to the creation of process, policy and job aids for the team so that they may best support and troubleshoot customer inquiries and issues.
• Assists with training for new hires on programs and procedures.
• Perform other job-related duties as assigned.

Customer Success Manager II

• Prospecting: Utilizing effective strategies and tools to discover, cover territories, and qualify high-potential prospects efficiently.
• Opportunity Development: The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure.
• Value Proposition: Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.
• Pricing & Contract Negotiation: Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals.
• Market & Vertical Intelligence: In-depth understanding of the market, including key players, competitive landscape, and emerging trends.
• Qualifying Client Discovery: Evaluating potential prospects to determine their fit as viable leads and their readiness to engage in the sales process.

Sales Manager III

Administration

• Administer and maintain the Gainsight platform, including user setup and permissions, lifecycle programs, customer journeys, health scorecards, dashboards and reporting, workflow automation
• Ensure system governance, security, and data integrity
• Configure, maintain, and troubleshoot Gainsight–Salesforce integrations
• Collaborate with Salesforce administrators and developers to ensure seamless data flow and process automation
• Monitor system performance and proactively identify integration issues
• Support other sales & marketing platforms involving Gong, DocuSign, Outreach, Chilipiper
• Ensure data consistency and smooth cross-platform workflows
• Lead sales technology initiatives including platform enhancements, new integrations, process automation, system optimization projects
• Gather business requirements and translate them into scalable technical solutions
• Manage project timelines, risks, vendors, and delivery milestones
• Manage incoming system requests and incidents through Jira
• Troubleshoot platform and integration issues
• Create and maintain technical documentation, SOPs, and process guides
• Partner closely with Sales, Marketing, Customer Success, Legal, Revenue Operations

Gainsight Administrator

Account Manager

• We're seeking a hands-on Account Manager to own and grow a portfolio of high-value Enterprise customers across our Nordic region, playing a key role in our broader growth strategy through strong retention and account development.
• In this role, you'll manage the day-to-day relationship with your nominated accounts, focusing on keeping customers successful, engaged, and growing with Sinch.
• Success will be reflected in the health and expansion of your portfolio, including retention and growth metrics such as gross profit, supported by consistent, high-quality account activity that demonstrates effective pipeline and opportunity management.
• Beyond the numbers, you'll stand out by driving work forward efficiently, building smart and scalable processes, bringing creativity and clarity to problem-solving, and developing a deep understanding of Sinch's solutions and how they deliver value.
• Just as importantly, success will be evident in the trust you build and the positive feedback you earn from your customers, because happy accounts are the ultimate KPI.
• You will coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement.
• You will position yourself as a trusted advisor to your customers to understand their challenges and goals.
• You will continually learn in order to establish yourself as an expert resource for the technologies and solutions we sell.
• You will develop QBR decks and present to your key accounts to further their understanding of Sinch's capabilities.

Business Development Rep

• Unlock untapped potential within Sinch’s existing enterprise client portfolio
• Partner with Account Management teams to qualify and develop significant new business opportunities within established accounts
• Focus on expanding our footprint by introducing new products, services, and solutions to different departments or new use cases within existing client organisations, driving substantial upsell and cross-sell revenue.
• Collaborate closely with Account Managers to deep dive into existing accounts, proactively identifying and mapping new departments, divisions, or strategic initiatives where Sinch can add significant value.
• Initiate and nurture relationships with new stakeholders and decision-makers within current client organisations.
• Conduct thorough discovery processes to understand evolving client challenges and strategic goals.
• Develop and present tailored business cases and proposals for new services and solutions.
• Manage the end-to-end business development cycle for these new opportunities, from lead generation and qualification to commercial negotiation and successful handover to Account Management.
• Work cross-functionally with Solutions Engineering, Product, and Marketing teams.
• Maintain an accurate and robust pipeline of expansion opportunities.

Business Development Executive

Full-stack Engineer

• Design, develop, and maintain backend services for Contacts Platform, while contributing to our frontend applications.
• Build high-performance, scalable, and distributed systems.
• Work with Java, Spring, Kafka, MongoDB, OpenSearch to enhance our product, ensuring safety, efficiency, and responsiveness.
• Develop internal tools for monitoring, debugging, and optimizing applications at scale.
• Ensure observability, reliability, and fault tolerance across all services.
• Collaborate with cross-functional teams including Software Engineers, UX Designers and Product Managers.
• Maintain a strong focus on code quality, security, and best practices in software development.

Senior Software Engineer

Human Resources

• Lead prompt, thorough, and objective investigations into employee concerns
• Provide expert coaching, guidance, and recommendations to HR Business Partners
• Serve as the primary point of contact for sensitive and escalated employee relations issues
• Analyze employee relations data to identify trends and improve employee experience
• Develop and facilitate training for managers and employees on key topics
• Partner closely with our Legal team to ensure compliance with employment laws
• Maintain meticulous and confidential records of investigations and employee relations cases
• Help develop and refine HR policies and procedures

Employee Relations Advisor

• Own a Mid-Market sales quota for Sinch’s email solutions in North America
• Prospect and engage target accounts with a focus on net new logo acquisition.
• Identify pain points across email deliverability, infrastructure, and messaging strategy, and position Sinch’s solutions to solve them
• Lead the sales cycle from discovery to negotiation, legal, and contract signature
• Map out buying committees across Marketing, Product, IT, and Compliance
• Articulate the technical and commercial value of Sinch email through ROI, scale, and performance
• Partner cross-functionally with solution engineering, product, marketing, and legal to close business
• Use Salesforce and MEDDPICC to maintain pipeline accuracy and forecast with confidence

Sales Manager

Product Manager

• Define and execute the product vision, strategy, and roadmap for Sinch's customer-facing API gateway and authentication services.
• Manage the entire product lifecycle from ideation to launch and beyond.
• Be the voice of the customer, deeply understanding their needs and translating them into clear and actionable plans and solutions, with counterparts in Engineering, Design, and other functions.
• Own the customer-facing user interfaces and APIs related to this problem space, ensuring they are intuitive, well-documented, and provide a world-class developer experience.
• Develop and provide tools, documentation, and support for internal product development teams to enable them to build on our central platform capabilities.
• Create and execute plans to drive the internal adoption of our API gateway and authentication services, working to reduce fragmentation and increase efficiency.
• Collaborate with a wide range of stakeholders, including engineering, design, marketing, sales, and other product teams, to ensure the success of your products.
• Define and analyze metrics that inform the success of your products and use them to make data-driven decisions.

Frontend Engineer

• Lead the delivery of technology projects and products aligned with the company's strategic objectives (OKRs), actively influencing the product team with suggestions and new features.
• Mentor other developers, promoting best development practices and ensuring code quality through rigorous code reviews.
• Define and architect scalable Front-End systems for our robust, global messaging platform (for channels like WhatsApp and SMS).
• Make architectural decisions and develop interfaces for incredible integrations and conversational experiences using modern technologies.
• Lead technical discussions, define the direction for solutions, and collaborate to solve our clients' most complex problems, helping to scale our solution.
• Ensure excellence in code versioning (Git) and Pull Request processes.
• Master integrations and communications using REST APIs, proposing improvements and new standards.

SH