Business Solutions Engineer III

Atlassian Support Engineer managing and optimizing Jira and Confluence in cloud environments for Sinch. Enhance workflows and ITSM processes with cross-functional collaboration.

Posted 5/16/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Manage and support Jira Software, Jira Service Management and Confluence (Cloud)
Configure and optimize workflows, automations, permissions and integrations
Ensure system performance, availability and reliability
Implement and evolve ITSM practices aligned with ITIL
Drive improvement initiatives and change management with stakeholders
Perform troubleshooting, user support, training and documentation

Requirements

What you’ll need

Experience with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence)
Experience configuring workflows, automations, permissions and customizations
Solid understanding of ITSM processes and ITIL best practices
Experience with system integrations and troubleshooting in cloud environments
Strong analytical and problem-solving skills
Good communication skills and ability to work with cross-functional stakeholders
Proactive, organized, and able to balance technical and business perspectives
Advanced/Fluent English
Bachelor’s degree completed

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SH Website LinkedIn All Job Openings 501 - 1000 employees Founded 1969 🤝 B2B 🔧 Hardware 🛍️ eCommerce B2B
Hardware
eCommerce SH is a Brazilian provider of formwork, scaffolding, shoring and access equipment for construction projects, offering sales, rental, engineering/project design, technical support, logistics and e-commerce across Brazil and Paraguay. The company supplies aluminum and steel formwork panels, metal escoramentos (shoring), scaffolds, accessories and replacement parts, and provides digital decision-support tools, catalogs and hands-on assistance for residential, industrial and infrastructure works. Business Solutions Engineer III Job not on LinkedIn 🔥 8 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Cloud ITSM Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and support Jira Software, Jira Service Management and Confluence (Cloud)
Configure and optimize workflows, automations, permissions and integrations
Ensure system performance, availability and reliability
Implement and evolve ITSM practices aligned with ITIL
Drive improvement initiatives and change management with stakeholders
Perform troubleshooting, user support, training and documentation 🎯 Requirements
Experience with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence)
Experience configuring workflows, automations, permissions and customizations
Solid understanding of ITSM processes and ITIL best practices
Experience with system integrations and troubleshooting in cloud environments
Strong analytical and problem-solving skills
Good communication skills and ability to work with cross-functional stakeholders
Proactive, organized, and able to balance technical and business perspectives
Advanced/Fluent English
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jira SoftwareJira Service ManagementConfluenceworkflow configurationautomationpermissions managementsystem integrationstroubleshootingITSM processesITIL best practices

Soft Skills

analytical skillsproblem-solving skillscommunication skillsorganizational skillsproactiveability to work with cross-functional stakeholderschange managementtrainingdocumentation

Certifications

Bachelor’s degree