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About the role
Key responsibilities & impact- We're seeking a hands-on Account Manager to own and grow a portfolio of high-value Enterprise customers across our Nordic region, playing a key role in our broader growth strategy through strong retention and account development.
- In this role, you'll manage the day-to-day relationship with your nominated accounts, focusing on keeping customers successful, engaged, and growing with Sinch.
- Success will be reflected in the health and expansion of your portfolio, including retention and growth metrics such as gross profit, supported by consistent, high-quality account activity that demonstrates effective pipeline and opportunity management.
- Beyond the numbers, you'll stand out by driving work forward efficiently, building smart and scalable processes, bringing creativity and clarity to problem-solving, and developing a deep understanding of Sinch's solutions and how they deliver value.
- Just as importantly, success will be evident in the trust you build and the positive feedback you earn from your customers, because happy accounts are the ultimate KPI.
- You will coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement.
- You will position yourself as a trusted advisor to your customers to understand their challenges and goals.
- You will continually learn in order to establish yourself as an expert resource for the technologies and solutions we sell.
- You will develop QBR decks and present to your key accounts to further their understanding of Sinch's capabilities.
Requirements
What you’ll need- Experience in account management, sales, or customer success within a SaaS or CPaaS environment, across enterprise clients
- Strong solution-selling skills: uncover customer problems, build value-driven solutions, communicate ROI, and negotiate effectively
- Proven ability to grow and expand existing accounts by identifying upsell/cross-sell opportunities and going deep within organizations
- Comfortable collaborating across teams (Support, Operations, Product) to deliver a seamless customer journey
- Data- and results-driven, fluent in metrics like churn, retention, and pipeline analysis; familiarity with tools like Salesforce, Intercom & Slack is a plus
- Customer-obsessed, self-disciplined, and organized-able to thrive in a low-key, high-drive, remote-first environment without micromanagement
- Excellent communicator (written, verbal, and presentation-ready), curious by nature, and someone who's motivated, humble, and not afraid to roll up their sleeves.
Benefits
Comp & perks- At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsolution-sellingupsellcross-sellpipeline analysiscustomer successSaaSCPaaSmetricsnegotiation
Soft Skills
customer-obsessedself-disciplinedorganizedexcellent communicatorcuriousmotivatedhumbleproblem-solvingtrust-buildingcollaboration