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SH

Gainsight Administrator

SH

Gainsight Administrator managing Gainsight platform within Sinch's sales & marketing technology ecosystem. Leading sales technology initiatives to improve operational efficiency across teams.

Posted 5/12/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Administer and maintain the Gainsight platform, including user setup and permissions, lifecycle programs, customer journeys, health scorecards, dashboards and reporting, workflow automation
  • Ensure system governance, security, and data integrity
  • Configure, maintain, and troubleshoot Gainsight–Salesforce integrations
  • Collaborate with Salesforce administrators and developers to ensure seamless data flow and process automation
  • Monitor system performance and proactively identify integration issues
  • Support other sales & marketing platforms involving Gong, DocuSign, Outreach, Chilipiper
  • Ensure data consistency and smooth cross-platform workflows
  • Lead sales technology initiatives including platform enhancements, new integrations, process automation, system optimization projects
  • Gather business requirements and translate them into scalable technical solutions
  • Manage project timelines, risks, vendors, and delivery milestones
  • Manage incoming system requests and incidents through Jira
  • Troubleshoot platform and integration issues
  • Create and maintain technical documentation, SOPs, and process guides
  • Partner closely with Sales, Marketing, Customer Success, Legal, Revenue Operations

Requirements

What you’ll need
  • 3–5 years of experience administering Gainsight
  • Salesforce Certified Administrator
  • Hands-on experience integrating Salesforce with third-party systems
  • Experience administering Chilipiper, Gong, Outreach and Docusign
  • Experience managing technical work through Jira
  • Experience leading or delivering system implementation or integration projects
  • Strong troubleshooting and systems thinking skills
  • Strong technical problem-solving ability
  • Project management and delivery ownership
  • Stakeholder communication and collaboration
  • Process improvement mindset
  • Ability to manage multiple systems and priorities

Benefits

Comp & perks
  • Being a Sincher is all about learning and being in pursuit of new challenges
  • Celebrating change and the unknown
  • Rolling up your sleeves and seeing what impact you can have on the world
  • Committed to diversity
  • Working to offer an increasingly inclusive workplace

ATS Keywords

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Hard Skills & Tools
Gainsight administrationSalesforce integrationWorkflow automationSystem troubleshootingData integrity managementTechnical documentationProcess automationProject managementSystem optimizationTechnical problem-solving
Soft Skills
Stakeholder communicationCollaborationProcess improvement mindsetSystems thinkingDelivery ownershipTroubleshooting skillsLeadershipTime managementRisk managementVendor management
Certifications
Salesforce Certified Administrator