Severn Trent

Administration

• First point of contact for all New Connections customers
• Taking calls, replying to emails, and speaking to customers on webchat
• Providing advice and guidance on applications
• Logging applications on our system with 100% accuracy
• Liaising with other teams to ensure consistent advice and service
• Picking up different tasks between the team and collaborating for improvement

Customer Contact Administrator

Cloud Engineer

• Design, deploy, and manage AWS environments
• Support the transition to a multi-cloud architecture alongside our Azure-skilled team
• Build scalable, secure AWS solutions and manage account structures, security baselines, and networking
• Automate resource provisioning using Terraform or AWS CloudFormation
• Design hybrid connectivity between AWS, Azure, and on-prem environments, including identity federation
• Apply best practices for IAM, encryption, and unified monitoring across AWS and Azure
• Use tools like CloudWatch, AWS Config, and CloudTrail to optimize performance and costs
• Resolve cloud infrastructure issues and participate in on-call rotations
• Work closely with networking, security, and application teams for seamless deployments

Senior AWS Engineer

Engineer

• Lead and manage the project team and project lifecycle ensuring all project deliverables are achieved on time and within cost
• Scope and create project plan with input from Designer and the appointed D&B Contractor
• Manage internal and external stakeholders and customers
• Assist in the preparation and submission of Business Cases
• Undertake the financial management of projects
• Resolve issues between Severn Trent Water and other utilities, statutory bodies, and undertakers
• Organise trials and ensure safe delivery of capital installs

Project Engineer

Network Engineer

• Assisting in the effective operation of the Distribution Network, particularly in managing leakage
• Ensuring full compliance with all customer, regulatory, and company standards
• Supporting Water Network Technicians in achieving targeted leakage levels within district metered areas
• Contributing to improving ODI performance and the overall serviceability of the Distribution network
• Assisting in resolving network and customer issues
• Building relationships with internal and external stakeholders to facilitate the effective delivery of operational works

Assistant Water Network Technician

Project Manager

• Bring to life the insight produced by the Spills Performance, Reporting and Assurance Teams
• Engage with operational teams and wider business functions such as AI&I to produce +24hr spill mitigation strategies
• Involve management of the end-to-end process, tracking progress, facilitating feedback, and removing obstacles
• Design, embed and deliver new processes to enable strategies, including Action Plans and Exemption Plans
• Ensure SOAF compliance and other regulatory measures are in place
• Produce Exemption Plans and Incident Action Plans for submission to the Environment Agency
• Gather evidence such as river inundation and third party influences for use within exemption plans
• Own relationship with Waste Operational Control Centre
• Identify, manage and escalate risks, issues & interdependencies
• Challenge and innovate to improve processes and drive continuous improvement
• Ensure collaborative and efficient working between A&I team, workstreams and wider Programme team
• Prepare project quality, control and performance feedback against metrics

• Provide direct line management and technical mentorship to your team
• Translate the high-level programme strategy into a detailed, integrated engineering plan
• Manage resources and mitigate technical risks
• Ensure the team's delivery against key targets, tracking progress against technical milestones and budget
• Create an environment where new ideas can thrive
• Guide the team in trialling and embedding new technologies and processes

Strategy Project Manager

• Ensure the effective operation of the Sewerage Network by carrying out proactive maintenance and inspection of ancillary assets.
• Undertake sewer surveys and investigatory work in connection with pollution misconnections, customer queries, and non-urgent sewer serviceability problems.
• Work closely with the Catchment Manager to assist with initiatives aimed at improving KPI performance and serviceability of the sewerage network.
• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and define necessary remedial / improvement works to the ancillary assets.
• Proactively seek opportunities to mitigate the risk of network failures.
• Investigate and respond to non-urgent customer service issues / queries taking ownership of the problem until full resolution.

Network Technician

Customer Support

• Managing and motivating both team and individual performance
• Providing regular performance feedback to team members using coaching techniques
• Inspiring and motivating colleagues to deliver best in class customer service
• Delivering effective coaching and developing colleagues to perform at their best
• Collaborating with Senior Leaders and Peers within Customer Solutions to meet business goals
• Delivering quality interactions with customers through a customer centric mindset
• Monitoring and utilising relevant performance data to drive continuous improvement

Retail and Customer Services Team Leader

Manager

• Lead the development and embedding of performance frameworks, KPIs and governance processes
• Drive change initiatives across Waste Treatment Delivery
• Implement Smartsheet tools and facilitate performance meetings
• Offer oversight that strengthens consistency and delivery across multiple programmes of work
• Manage and develop a team of performance and change professionals
• Carry out quality assurance and compliance reviews
• Build strong relationships with senior leaders and stakeholders

Performance and Change Manager

Supply Chain

• Driving improvement across business units
• Working alongside team managers to identify areas requiring process and system changes
• Delivering change and ensuring improved performance
• Promoting system advancements based on technology trends
• Managing own workload and ensuring delivery on time and budget
• Collaborating with Supply Chain management team

Supply Chain Improvement Specialist

Administrative Assistant

• Lead in strengthening Severn Trent’s reputation through strategic, proactive, and responsive communications
• Champion the company’s achievements, promoting thought leadership and industry-leading performance
• Implement key elements of Corporate Communications strategy, from media relations and external events to high-impact digital storytelling across social channels
• Develop and deliver an overarching press office plan, setting clear objectives, monitoring progress
• Oversee the development and maintenance of a living library of resources, including rolling briefs, Q&As, crisis playbooks, factsheets, and case studies
• Help embed new technologies including responsible use of AI, to improve efficiency and accuracy
• Serve as the first point of contact for media enquiries, managing communications during operational incidents
• Shape strategic campaigns aligned to the corporate strategy, create compelling news stories, and measure impact

Press Office Manager

Analyst

• Identifying, developing and driving both operational and capital solutions to improve the operation and consistency of Upstream Tiles.
• Identifying investment required to improve the operation and consistency of Upstream Tiles.
• Performing an in-depth tile analysis to investigate the weekly tile discrepancies using a range of analytical techniques.
• Interpreting data trends, discounting anomalies and identifying real losses, and being accountable for monitoring, maintaining and interpreting the trunk main logger fleet and targeting the response.
• Collaborating with and influencing the wider business and consultants in order to develop our understanding of Smart Network coverage on the upstream network.
• Providing technical reports and analysis using appropriate tools such as Netbase and hydraulic models and assisting with year-end reporting.
• Interpreting complex and varied data to establish an in depth understanding of the HD upstream network - to identify operational, network or system issues and manage them through to resolution.
• Identifying and prioritising areas to undertake effective proactive leakage detection activities – and providing the field teams with network information that will provide operational insight.

Upstream Targeting Analyst

• Be directly responsible / accountable for delivery of assigned projects and work-streams through the pre-defined project life cycle.
• Actively engage with the Project Sponsor and effectively manage other stakeholders across the business during the course of a project
• Communicate effectively on project deliverables to ensure they are well received by the recipients of the change and that the project is successfully delivered
• Advise Project Boards, resolve issues and recommend corrective action to implement workings within agreed project governance arrangements
• Make sure that project and change benefits are correctly identified and monitored, and a framework is in place to drive and deliver sustainable change.

Transformation Project & Change Manager

• Ensure the successful delivery of Spills Programme activities to meet spills performance targets and manage compliance risk
• Undertake performance assessments around overflow (storm and emergency) at asset, area, and company levels
• Ensure full tracking of storm overflow performance regarding spills, duration, improvement planning, and compliance risks
• Lead the development of storm and emergency overflow performance reporting
• Own and continuously improve the Spills Programme performance framework
• Track, evaluate and challenge delivery of improvement interventions across the spills programme and related workstreams
• Deliver compelling, evidence‑based insight to support in‑year performance against plan
• Undertake in‑depth analysis of large and complex datasets to identify trends, patterns and drivers impacting spills performance and compliance
• Translate analytical insight into clear, actionable improvement themes, interventions and investment recommendations
• Act as a trusted analytical partner to operational, strategy, finance and delivery teams
• Improve data quality, governance and consistency, building a shared understanding of performance drivers and evidence requirements
• Act as gatekeeper and developer of spills performance tools, trackers and dashboards

Performance Analyst

Operations

• Lead a team of Digi water specialists to improve customer experience
• Oversee daily operations and prioritization of work
• Monitor team performance metrics and ensure compliance with response times
• Promote a culture of learning and empowerment within the team
• Address customer escalations and implement solutions to improve service quality