Regional Communications Manager

Severn Trent

Senior Regional Communications Manager enhancing customer experience for Severn Trent Water. Leading communications campaigns for infrastructure projects while minimizing disruption for communities.

Posted 7/25/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £47,781 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading integrated communications campaigns while enhancing customer experience through effective collaboration and stakeholder engagement. Possesses strong abilities in risk anticipation and message shaping to build trust and minimize disruption.

Highest-signal resume keywords

Integrated Campaign LeadershipCustomer Experience ImprovementStakeholder CollaborationRisk AnticipationMessage Shaping

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPositivityInfluencing Skills

Industry Keywords

360° CommunicationsInfrastructure WorkCampaign QualityTrust BuildingCustomer Support

About the role

Key responsibilities & impact

Lead integrated 360° communications campaigns for major infrastructure work
Ensure customers feel informed, supported, and respected
Collaborate with delivery teams, local stakeholders, and agency colleagues
Strengthen forward planning and improve campaign quality to minimize disruption
Help reduce confusion, prevent escalation, and build trust across the region

Requirements

What you’ll need

Communications professional passionate about improving customer experience
Experience leading integrated campaigns across multiple channels
Ability to influence a wide range of teams
Anticipate risks and use insight to shape messages
Character, positivity, and empathy

Benefits

Comp & perks

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year