HR Hub Advisor

Severn Trent

HR Hub Advisor delivering first-line HR support and advice for employees and managers at Severn Trent. Processing employee lifecycle transactions and ensuring compliance with HR policies.

Posted 7/16/2026full-timeCoventry • 🇬🇧 United KingdomMid-LevelSenior💰 £31,972 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR administration, payroll processes, and employee relations while providing first-line support and guidance to employees and managers. Proficient in maintaining HR systems and documentation to ensure compliance and enhance the employee experience.

Highest-signal resume keywords

HR AdministrationPayroll ProcessesEmployee RelationsFirst-Line Customer SupportCIPD Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR SystemsProcess DocumentationAnalytical SkillsPayroll AdministrationEmployee Lifecycle Transactions

Soft Skills

Confidence in Challenging ConversationsRelationship BuildingSupportive Guidance

Tools & Technologies

SAPTrent

Certifications & Qualifications

CIPD QualificationGCSEs in English and Maths

Industry Keywords

GDPR ComplianceTUPE TransfersPerformance ManagementOrganisational ChangesContinuous Improvement

About the role

Key responsibilities & impact

Deliver a responsive and personalised HR service, aiming to resolve queries at first point of contact.
Provide guidance and support to employees and managers on HR policies, processes, and employee relations matters.
Process employee lifecycle transactions, including flexible working requests, maternity leave, organisational changes, and leavers.
Support managers with probation reviews, performance management, and absence processes, helping to build capability across the business.
Review and assess employee relations cases, escalating complex matters to specialist teams where appropriate.
Maintain accurate organisational structures and employee records within HR systems.
Administer payroll activities, including resolving pay queries and supporting payroll accuracy through reporting and analysis.
Support change and transformation activities, including restructures, TUPE transfers, and changes to terms and conditions.
Provide advice on reward and benefits queries.
Ensure compliance with GDPR requirements, including handling Subject Access Requests.
Maintain HR documentation, process maps, and knowledge materials to support continuous improvement.
Build strong relationships with stakeholders across the business and contribute to enhancing the overall employee experience.

Requirements

What you’ll need

Experience providing first-line customer support or advisory services
Strong IT and analytical skills
Experience creating and maintaining process documentation
Confidence handling challenging conversations and constructively challenging where required
Experience in HR administration and/or payroll services (desirable)
Knowledge of payroll processes and administration (desirable)
Experience managing small projects (desirable)
Experience using HR systems such as SAP, Trent, or similar platforms (desirable)
CIPD qualified or working towards a qualification (desirable)
GCSEs (or equivalent) in English and Maths at Grade C/4 or above (desirable)

Benefits

Comp & perks

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteer days per year