SERVPRO

Human Resources

• Run full-cycle recruiting for field, office, sales, and leadership openings across five franchises
• Build candidate pipelines through job advertising, sourcing, referrals, and direct outreach
• Screen candidates, coordinate interviews, prepare offers, and keep prehire steps on track
• Help hiring managers define needs and make timely, job-related decisions
• Keep candidates informed and maintain accurate applicant records
• Track applicant flow, source quality, conversion, and time-to-fill, and improve hiring processes
• Coordinate onboarding and maintain accurate, confidential employee documentation
• Support routine employee relations, performance, policy, and compliance questions
• Complete assigned employee-data and payroll workflows in Paycor

Recruiting and Human Resources Coordinator

Business Development Rep

• Increase brand awareness and share the SERVPRO story
• Understand SERVPRO’s competitive advantages and educate clients and customers about brand benefits
• Build, maintain, and strengthen professional relationships within the assigned sales territory through daily marketing calls
• Increase brand awareness by participating in professional associations, lunch-and-learns, marketing events, and continuing education classes
• Use marketing software to document daily marketing calls and track lead activity and opportunities
• Provide management with revenue updates and reports for the assigned sales territory
• Increase sales territory revenue by consistently achieving and exceeding territory goals

Business Development Specialist

Outside Sales

• Grow brand awareness, generate new business, and maintain relationships with key referral sources within assigned territories
• Develop leads, nurture customer connections, and promote restoration and cleaning services
• Establish relationships with potential clients, referral sources, and commercial accounts
• Build and maintain long-term client relationships
• Serve as the main point of contact for assigned accounts
• Follow up to ensure customer satisfaction and identify new opportunities
• Complete annual marketing needs assessments, including CE classes, lunch-and-learns, budgets, and COI action plans
• Represent the company professionally in the community
• Educate clients and prospects about company services and solutions
• Deliver marketing materials and branded promotional items
• Attend, host, or sponsor networking events, expos, trade shows, and community activities
• Establish revenue, collection, activity, and sales goals
• Compare past and projected revenues to marketing goals
• Maintain routes or schedules to maximize face-to-face visibility
• Track visits, leads, and follow-ups in CRM or tracking systems
• Identify underserved areas or industries
• Coordinate booths, presentations, and branded experiences
• Evaluate sales and marketing performance
• Manage and improve customer satisfaction, including resolving complaints

Outside Sales Representative

Full-stack Engineer

• Partner with the Solutions Architect to own the system architecture end to end, from proof of concept through design to production.
• Translate business goals and product requirements into scalable, reliable architecture, and communicate technical direction clearly to both engineers and non-technical stakeholders.
• Design and build software hands-on in C# and Angular, setting the technical standards the rest of the team builds against.
• Maintain clear architecture documentation, including design decisions, system diagrams, and technical specifications, so the team can build and extend with confidence.
• Own the Azure environment: deploy application workloads into production, manage high-level Azure infrastructure, and maintain infrastructure as code.
• Engineer and maintain fully automated CI/CD pipelines that build and deploy our web-based applications.
• Champion security best practices and support SOC 2 compliance across our Azure environment.
• Drive developer enablement by introducing and scaling AI-assisted development tooling, and help integrate AI into our products.
• Own the quality bar through code and design reviews, ensuring work conforms to our architectural standards.
• Benchmark and tune application performance to meet scalability, reliability, and SLA targets.
• Coach and mentor engineers, growing the team's capability in our development practices and standards.
• Stay abreast of emerging technologies and industry trends, and champion adoption of the ones that make sense for our organization.

Software Architect

General

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
• Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
• Schedule emergency response and restoration services using our job management software.
• Coordinate daily technician schedules and make real-time adjustments as priorities change.
• Follow up with customers throughout the restoration process to provide updates and exceptional service.
• Maintain detailed and accurate job documentation and data entry.
• Handle general customer inquiries, past service requests, and routine office communications.
• Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
• Assist with additional administrative and customer service responsibilities as needed.

Dispatch Coordinator

Intake Coordinator

• Assist with scheduling a team to the customer's location to assess work needed
• Dispatch and schedule restoration teams to incoming leads and projects
• Review and maintain the scheduling software
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow-ups, and inquiries
• Collaborate and assist with other departments

QA Engineer

• Coach and train the Estimate Review Specialists, Billing Dispute Coordinators, Administrative Assistants through departmental scorecards and training initiatives.
• Evaluate the accuracy, consistency, and carrier compliance of the estimates reviewed by the estimate review staff.
• Develop and maintain scorecards.
• Collaborate with account managers on carrier-specific guidelines.
• Serve as the go-to mentor for new hires entering the review team.
• Conduct structured audits of review staff, evaluating accuracy and carrier-guideline adherence across estimate reviews.
• Identify patterns in review errors and recommend process improvements, training topics, or guideline updates.
• Track performance trends and provide surface findings to leadership.
• Provide guidance to audit leadership on Quality Assurance Department employee performance appraisals.
• Liaise between audit leadership and the Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators and Quality Assurance Coordinators quality of work.
• Partner with account managers to align review workflows with current insurance carrier requirements and guidelines.
• Serve as a dedicated mentor and trainer for new-hire review staff; build onboarding materials and provide ongoing coaching opportunities to leadership.
• Handle XactAnalysis setups for SERVPRO HQ staff.
• Assume additional responsibilities, as assigned.

Quality Assurance Analyst

• Provide polite, empathetic, and professional assistance to customers and teammates
• Coordinate schedules and dispatch crews
• Perform detailed data entry to ensure all job files and customer records are up to date
• Provide administrative support and assist other departments as needed
• Keep digital files organized and accessible

File Coordinator

Administrative Assistant

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text.
• Act as the air traffic controller for our team by coordinating schedules and dispatching crews to where they are needed most.
• Perform detailed and accurate data entry to ensure all job files and customer records are perfectly up to date.
• Provide vital daily administrative support and jump in to assist other departments as needed to keep the office running smoothly.
• Keep our digital files organized and easily accessible.

Customer Success Manager

• Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
• Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
• Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
• Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
• Learn new releases and product functionality in preparation for the next onboarding and adoption projects
• Execute pre-sale pilot projects
• Provide demonstrations of the solution
• Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
• Hold all project resources accountable to the completion of tasks and meeting the timeline established
• Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
• Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established
• Monitor progress and adjust as needed
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Measure project performance to identify areas for improvement

Customer Success – Solution Adoption Partner

Construction Coordinator

• Learn & utilize supporting technology – Docusketch, Encircle, Matterport, etc.
• Learn & utilize proprietary Servpro systems
• Attend preliminary walkthroughs with Project Manager
• Perform inspections to gather information for Construction Estimators
• Assist in collecting documentation, deposits, and samples
• Transport materials as requested
• Visit various cities to pull project permits
• Assist in coordinating vendors – temp toilets, fencing, security, etc.
• Possibly become the point person to aid client material selection
• Other tasks as assigned by Management – responsibilities will grow as experience evolves.

Construction Field Coordinator

Estimator

• Review scope notes, moisture logs, and photos to draft accurate, timely insurance mitigation estimates (Water, Fire, Smoke, Mold, EMS, etc.).
• Act as the critical bridge between our field teams, insurance adjusters, and Third-Party Administrators (TPAs) to ensure strict program compliance and swift approvals.
• Write comprehensive, accurate mitigation estimates for Water, Fire, Smoke, Mold, and Emergency Mitigation Services (EMS) using both Xactimate and Symbility.
• Navigate, upload, and manage strict compliance metrics within major TPA programs (Alacrity, Sedgwick, Lionsbridge, Westhill, etc.).
• Review field documentation, sketches, photos, and psychrometric logs to ensure the scope of work aligns with IICRC standards and carrier guidelines.
• Monitor assignment queues daily—including weekends as necessary—to ensure all TPA Service Level Agreements (SLAs) are strictly met.
• Communicate professionally with insurance adjusters and TPA auditors to justify estimates, resolve discrepancies, and secure timely approvals.

Restoration Estimator

Manager

• Compile and resolve punch list items
• Perform final walk-through with customer
• Conduct pre-construction meeting with customer
• Provide project update (daily narrative) to customers and clients
• Schedule all subcontractors and material suppliers
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Document all project activities in the job book
• Execute change orders
• Set expectations on a project-by-project basis
• Maintain quality standards through site inspections
• Provide evaluation and rating of all vendors and subcontractors
• Coordinate inspections with local jurisdictions
• Ensure material suppliers deliver exactly what was purchased
• Ensure subcontractors complete all work in accordance with their purchase orders
• Validate schedule and progress
• Identify areas outside of contracted scope of work
• Familiar with and able to execute all roles and responsibilities of the Construction Coordinator