SERVPRO

Engineering Manager

• Build, mentor, and lead a team of software engineers through a culture of accountability, ownership, and continuous improvement.
• Evolve and improve processes for sprint planning, code reviews, testing, and release management.
• Drive adoption of Agile and DevOps methodologies to improve operational efficiency and release cadence.
• Actively participate in all Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) to ensure consistent communication, visibility, and alignment across teams.
• Hold team members accountable for established work timelines, quality delivery, consistent communication on blockers when necessary, and establishing a predictable velocity.
• Develop and manage the software development budget, ensuring efficient allocation of resources.
• Maintain a forward-looking approach to tools, frameworks, and architecture decisions.
• Advocate for modernization and innovation, including use of AI-assisted development and automation tools.
• Partner with QA to improve first-pass quality and reduce rework cycles.

Director of Software Engineering

Business Development Rep

• Increase sales revenue and achieve sales goals by training and developing sales and marketing staff, monitoring and coaching sales and marketing activities, and providing marketing materials
• Establish relationships with clients and develop new prospects and leads to ensure revenue growth
• Complete annual marketing needs assessment, including planning the number of CE classes and topics, planning the number of lunch-and-learns and topics, scheduling the budget, and developing action plans for business decisions
• Identify revenue, collection, and activity goals; compare past and projected revenues to sales goals; establish goals for revenue and activities
• Develop marketing initiatives and budget, create annual marketing plan
• Recruit and hire sales and marketing staff, evaluate sales and marketing staff performance, supervise marketing administrative tasks

Business Development Representative

Sales

• Promote and sell Franchise services in the Los Angeles and Ventura County areas
• Grow and develop customer base by identifying new prospects and cultivate relationships and chasing jobs where a property loss might have occurred
• Use SERVPRO®'s Key Differentiators and Emergency Ready Plan to market SERVPRO® services and sell the benefits
• Provide and communicate clear and accurate pretesting, scoping of services, and job estimates
• Monitor and follow up on all assigned jobs, ensuring customer needs are met

Sales Representative

• Understand the competitive advantages of using SERVPRO and gain the ability to effectively educate clients and customers about brand benefits
• Prepare a business development plan based on past performance and franchise growth objectives to meet and/or exceed planned revenue and activities goals for the business development team
• Build, maintain, and strengthen client relationships with contacts in our sales territory and seek to develop new prospects and leads to ensure revenue growth
• Complete annual marketing needs assessment, including planning the number of CE classes, lunch-and-learns, scheduling the budget, and developing action plans for business decision make
• Perform a comparative analysis of revenue, collection, and activities metrics vs established goals
• Develop marketing initiatives and budget to create an annual marketing plan
• Recruit, train, develop, and manage marketing teammates

Business Development Manager

Project Manager

• Overseeing the daily on-site execution of large loss and commercial reconstruction projects after a water, fire or mold loss.
• Hiring and managing general contractors and subcontractors.
• Sourcing materials and managing the project budget.
• Obtaining required permits and ensuring compliance with safety and environmental regulations.
• Maintaining excellent communication with clients, subcontractors, and internal teams.
• Returning properties to their pre-loss conditions and delivering a superior customer experience.

Commercial Construction Project Manager

• Understand the competitive advantages of using SERVPRO and gain the ability to effectively educate clients and customers about brand benefits
• Build, maintain, and strengthen professional relationships with contacts in sales territory by conducting daily marketing calls
• Increase brand awareness by participating in marketing events such as professional associations, lunch-and-learns, and continuing education (CE) classes
• Utilize marketing software to document daily marketing calls and track all lead activity and opportunities
• Provide management with revenue updates and reports around your assigned sales territory
• Increase sales territory revenue by consistently achieving and exceeding sales territory goals

Business Development Specialist

• Driving marketing campaigns
• Overseeing the client database
• Maintaining active presence at local and regional associations and trade show events
• Growing business profit and revenue
• Developing long-standing business relationships
• Preparing business development plan based on past performance and franchise growth objectives
• Building and strengthening client relationships
• Completing annual marketing needs assessment
• Performing comparative analysis of revenue metrics vs established goals
• Developing marketing initiatives and annual marketing plan
• Recruiting, training, developing, and managing marketing teammates