SERVPRO

Estimator

• Review scope notes, moisture logs, and photos to draft accurate, timely insurance mitigation estimates (Water, Fire, Smoke, Mold, EMS, etc.).
• Act as the critical bridge between our field teams, insurance adjusters, and Third-Party Administrators (TPAs) to ensure strict program compliance and swift approvals.
• Write comprehensive, accurate mitigation estimates for Water, Fire, Smoke, Mold, and Emergency Mitigation Services (EMS) using both Xactimate and Symbility.
• Navigate, upload, and manage strict compliance metrics within major TPA programs (Alacrity, Sedgwick, Lionsbridge, Westhill, etc.).
• Review field documentation, sketches, photos, and psychrometric logs to ensure the scope of work aligns with IICRC standards and carrier guidelines.
• Monitor assignment queues daily—including weekends as necessary—to ensure all TPA Service Level Agreements (SLAs) are strictly met.
• Communicate professionally with insurance adjusters and TPA auditors to justify estimates, resolve discrepancies, and secure timely approvals.

Restoration Estimator

Manager

• Compile and resolve punch list items
• Perform final walk-through with customer
• Conduct pre-construction meeting with customer
• Provide project update (daily narrative) to customers and clients
• Schedule all subcontractors and material suppliers
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Document all project activities in the job book
• Execute change orders
• Set expectations on a project-by-project basis
• Maintain quality standards through site inspections
• Provide evaluation and rating of all vendors and subcontractors
• Coordinate inspections with local jurisdictions
• Ensure material suppliers deliver exactly what was purchased
• Ensure subcontractors complete all work in accordance with their purchase orders
• Validate schedule and progress
• Identify areas outside of contracted scope of work
• Familiar with and able to execute all roles and responsibilities of the Construction Coordinator

Construction Manager

Project Manager

• Oversee all aspects of assigned restoration projects and assigned restoration crews
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Set budget for a successful project
• Manage customer expectations
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Verify and order proper materials for jobs
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Manage production expenses including equipment, vehicles, and other material assets

Restoration Project Manager

Sales

• Promote and sell Franchise services in the Los Angeles and Ventura County areas
• Grow and develop customer base by identifying new prospects and cultivate relationships
• Chase jobs where a property loss might have occurred
• Use SERVPRO®'s Key Differentiators and Emergency Ready Plan to market services
• Provide and communicate clear and accurate pretesting, scoping of services, and job estimates
• Monitor and follow up on all assigned jobs to ensure customer needs are met

Sales Representative

Producer

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol

Production Manager

Accounting Manager

• Oversee the Accounting Department
• Work with the Executive Management team to develop an annual budget
• Determine and assign quarterly objectives based on the annual budget and hold managers accountable
• Define, revise, and implement policies, procedures, and guidelines
• Establish schedules, collecting, analyzing, and consolidating financial data
• Prepare, improve, and issue monthly financial statements for executive management
• Protect assets by establishing, monitoring, and enforcing internal controls
• Participate in influencing business growth, direction, strategic planning, and financial forecasting
• Maintain accounting department results by training, coaching, disciplining employees
• Proactively escalate issues as needed
• Perform account reconciliations as needed

Accounting Administrator

Business Development Rep

• Understand the competitive advantages of using SERVPRO and gain the ability to effectively educate clients and customers about brand benefits, including ERP's (Emergency Ready Profiles)
• Build, maintain, and strengthen professional relationships with contacts in sales territory by conducting daily marketing calls/visits
• Increase brand awareness by participating in marketing events such as professional associations, lunch-and-learns, and set up closing appointments
• Utilize marketing software to document and track all lead activity and opportunities daily
• Provide GM and Marketing Manager with revenue updates and reports around your assigned sales territory, as well as service agreement opportunities
• Increase sales territory revenue by consistently achieving and exceeding sales territory goals
• Set up meetings to discuss needs and terms for Service agreements with decision-makers - Full Management support to close