SERVPRO

Sales Development Rep

• Research and identify potential clients within the architecture, engineering, construction, and manufacturing sectors.
• Initiate contact with prospects through cold calls, emails, and social media to introduce Eagle Point Software's solutions.
• Assess the needs and challenges of potential clients to determine alignment with our products.
• Schedule meetings and product demonstrations for the sales team with qualified leads.
• Maintain accurate records of interactions and progress with prospects in Salesforce.
• Work closely with the marketing, sales teams, and channel partners to develop lead generation and conversion strategies.
• Provide insights to the product development team based on interactions with prospects and industry trends.

Sales Development Representative, SDR

Customer Success Manager

• Understand, define, and document the Large/Major customer organizational structure
• Develop strategic relationships with key personas across the Large/Major customer organizational structure
• Define and prioritize detailed value-driven goals and outcomes for multiple organizational units within a single customer
• Serve as the lead advisor for customer interactions throughout the lifecycle of the subscription
• Develop, track and report key client health score progress metrics, including leading business reviews
• Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
• Prioritize and escalate issues to mitigate risk, keeping key stakeholders informed of progress
• Ensure ongoing success of customers by re-evaluating client needs and establishing success plans, ongoing goals and outcomes
• Maintain focus on providing value and customer ROI throughout the life of the subscription
• Ensure customer satisfaction through responsive follow-up and thorough communication
• Coordinate and align priorities with partners when working with a mutual customer
• Determine and define project scope and objectives
• Provide demonstrations of the software
• Develop and maintain Customer Success best practices, influencing changing practices based on experience and successes
• Learn and leverage new product functionality with customers to continue to grow engagement and value