Quality Assurance Analyst

SERVPRO

Quality Assurance Analyst mentoring Estimate Review Specialists and coordinating quality assurance at SERVPRO. Engaging in training, audit, and evaluation processes for departmental improvements.

Posted 7/22/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and mentoring staff in insurance and damage evaluation processes, with a strong focus on developing training materials and maintaining compliance with carrier guidelines. Proficient in utilizing analytical skills to evaluate performance trends and implement process improvements.

Highest-signal resume keywords

Xactimate ExperienceTraining Material DevelopmentInsurance Industry KnowledgeAnalytical SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Damage EvaluationLoss EstimatingScorecard DevelopmentProcess ImprovementCarrier Compliance EvaluationMathematical AbilityTechnology Utilization for AnalysisSOP DevelopmentXactware CertificationMulti-Screen PC Skills

Soft Skills

Organizational SkillsAttention to DetailCoaching AbilityAdaptabilityTeam Collaboration

Tools & Technologies

XactAnalysisSalesforceExcelPowerPointOutlookSymbility

Certifications & Qualifications

Xactware Certifications (X1, X2, X3)

Industry Keywords

InsuranceConstructionDamage EvaluationMitigationReconstructionContents Estimating

About the role

Key responsibilities & impact

Coach and train the Estimate Review Specialists, Billing Dispute Coordinators, Administrative Assistants through departmental scorecards and training initiatives.
Evaluate the accuracy, consistency, and carrier compliance of the estimates reviewed by the estimate review staff.
Develop and maintain scorecards.
Collaborate with account managers on carrier-specific guidelines.
Serve as the go-to mentor for new hires entering the review team.
Conduct structured audits of review staff, evaluating accuracy and carrier-guideline adherence across estimate reviews.
Identify patterns in review errors and recommend process improvements, training topics, or guideline updates.
Track performance trends and provide surface findings to leadership.
Provide guidance to audit leadership on Quality Assurance Department employee performance appraisals.
Liaise between audit leadership and the Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators and Quality Assurance Coordinators quality of work.
Partner with account managers to align review workflows with current insurance carrier requirements and guidelines.
Serve as a dedicated mentor and trainer for new-hire review staff; build onboarding materials and provide ongoing coaching opportunities to leadership.
Handle XactAnalysis setups for SERVPRO HQ staff.
Assume additional responsibilities, as assigned.

Requirements

What you’ll need

3-5 years of experience in insurance, construction, damage evaluation and estimating, building repair or similar backgrounds with mitigation, reconstruction, and contents.
Experience developing training materials or SOPs.
Ability to utilize technology to review and analyze written information and estimate damage.
Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating.
Excellent organizational skills, analytical and strong attention to detail.
Strong analytical and mathematical ability.
Strong MS office experience (i.e.: Excel, PowerPoint, Outlook).
Xactimate and Symbility experience highly preferred.
Hold Xactware Certifications (i.e., X1, X2, X3 levels).
Salesforce experience is a plus.
PC skills in a multi-screen/task environment.
Adaptable to remain calm and reasonable amidst tense or stressful situations.
Comfortable delivering feedback and coaching to peers.
Ability to manage competing priorities independently.
Ability to work in a fast-paced, team-oriented office environment.

Benefits

Comp & perks

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program