Customer Success – Solution Adoption Partner

SERVPRO

Solution Adoption Partner at Eagle Point Software overseeing customer projects for effective solution adoption and driving organizational growth through positive learning experiences.

Posted 7/15/2026full-timeDubuque • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multiple implementation projects, ensuring timely delivery and alignment with customer success goals. Proficient in utilizing best practices in Customer Success and Project Management to drive software adoption and enhance stakeholder communication.

Highest-signal resume keywords

Project ManagementCustomer SuccessCommunication SkillsProblem SolvingImplementation Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ExecutionOnboarding PlansSoftware AdoptionPerformance MeasurementTimeline ManagementStakeholder UpdatesPilot Project ExecutionResource ManagementTechnical Issue MitigationBest Practices Utilization

Soft Skills

Interpersonal SkillsInfluencing OthersMotivational LeadershipMulti-taskingTime Management

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Customer EngagementImplementation ProjectsValue RealizationProject Life CycleSoftware Tools

About the role

Key responsibilities & impact

Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
Learn new releases and product functionality in preparation for the next onboarding and adoption projects
Execute pre-sale pilot projects
Provide demonstrations of the solution
Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
Hold all project resources accountable to the completion of tasks and meeting the timeline established
Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established
Monitor progress and adjust as needed
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
Utilize industry best practices, techniques, and standards throughout entire project execution
Measure project performance to identify areas for improvement

Requirements

What you’ll need

Bachelor’s degree or equivalent
Ability to manage multiple implementation projects simultaneously
Proven ability to influence others and lead customer engagements
Desire to lead and enforce project tasks
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Strong communication skills including the ability to work with all levels of an organization
Proven ability to solve problems
Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
Experience seeing projects through the full life cycle
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Ability to manage multiple customers’ projects simultaneously

Benefits

Comp & perks

Flexible Hours – expect calls and remote meetings early mornings and/or late evenings