ServiceTitan

Administrative Assistant

• Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
• Lead design projects of significant scope across vision, strategy, and execution
• Build lean standards and processes that balance quality, capability, and speed
• Contribute to product strategy and roadmaps in service of company objectives
• Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
• Own key UX artifacts — user journeys, personas, UX measurement, and more
• Drive accessibility through inclusive design, awareness, and innovation

Group Manager – Product Design, Back Office

Full-stack Engineer

• Define and own the multi-year technical vision for ServiceTitan's iOS platform—establishing architecture principles, engineering standards, and platform frameworks that are adopted company-wide and set the standard for mobile development at scale.
• Lead the design of next-generation mobile frameworks and foundational systems that serve tens of thousands of field technicians daily, with an uncompromising focus on platform longevity, extensibility, and resilience.
• Partner at the executive and VP level across product, design, data, and backend to shape long-range roadmaps and ensure iOS capabilities are a strategic driver of business outcomes.
• Serve as the definitive technical authority for iOS across the entire organization—establishing alignment across multiple engineering orgs, resolving the most complex cross-functional ambiguities, and owning the highest-stakes architectural decisions.
• Identify and drive strategic technical investments: evaluate emerging Apple frameworks, platform capabilities, and industry trends to ensure ServiceTitan maintains a durable competitive advantage on mobile.
• Architect elegant, scalable integrations with backend services via GraphQL, establishing patterns for data access and API design that scale with the platform.
• Champion and evolve ServiceTitan's use of The Composable Architecture (TCA)—driving shared state management, performance optimization, and modular design patterns across the iOS engineering community.
• Define the AI-assisted development strategy for iOS engineering—establishing how tools like Claude, GitHub Copilot, Cursor, and Windsurf are integrated into engineering workflows to compound developer productivity at scale.
• Grow and inspire the next generation of staff and senior engineers—serving as a technical role model, thought partner, and mentor across the iOS org and beyond.
• Set and hold the engineering bar: code quality, performance standards, testing philosophy, and architectural integrity. Your influence shapes what 'great' looks like for all of iOS engineering.

Senior Staff Software Engineer, Mobile

Support Engineer

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Back Office

General Counsel

• Draft and negotiate complex SaaS sales agreements with our largest customers and prospects (including related privacy and information security terms)
• Work closely with the sales and deal desk teams, along with professional services, revenue operations, sales operations, and finance/accounting
• Provide legal counsel (and offer practical business advice, as appropriate) to ServiceTitan and its subsidiaries related to deal structure, contract drafting and negotiation, and risk assessment and management
• Collaborate with the Senior Commercial Counsel and business leaders on improving contract management, playbooks, workflows, processes, templates and best practices to adapt to our rapidly growing business
• Pitch in as needed on partnerships, joint ventures, marketing, vendors (generally), B2B integration, professional services, and software/intellectual property development and licensing agreements
• Drive continuous improvement, scalability and operational excellence in deal processes and execution.

Commercial Counsel

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Technical Support Specialist – Financials

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Platform

Manager

• Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from initiation through project close.
• Partner with your EICs to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.
• Conduct weekly status meetings with client stakeholders and executive management.
• Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.
• Foster a collaborative culture across your team to facilitate growth.
• Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
• Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
• Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to challenges on any of their active projects.
• Stay up-to-date and enabled on FieldRoutes functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients’ businesses.
• Periodically travel to client on-sites 20-30% of the time.

Delivery Manager

Product Designer

• Design experiences that are engaging, efficient, intuitive and solve real problems
• Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience
• Participate in user research and usability studies
• Prototype flows, concepts, and interactions
• Develop deep expertise in your product’s problem area
• Work closely with our design system team and developers to ensure the successful technical implementation of your work
• Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization
• Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points
• Represent our users in product strategy and roadmap discussions
• Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes

Senior Product Designer

Product Manager

• Own the multi-year product roadmap for Australia
• Lead deep-dive customer research with Australian contractors
• Translate insights into actionable requirements
• Collaborate with US-based core product teams
• Define and deliver Australia-specific functionality with engineering & design partners
• Work with Australian Go-To-Market team (Sales, Implementation, and Success)
• Establish and track region-specific metrics—product adoption, localized feature parity, churn

Senior Product Manager

Engineering Manager

• Manage and grow a team of 5+ data engineers.
• Drive architectural decisions across the platform, with particular depth in Data Sharing and Semantic Layer design.
• Guide the team through complex technical challenges, including Semantic Modeling, data mesh patterns, and platform reliability.
• Lead efforts to improve query performance and platform efficiency.
• Collaborate with product managers and architects to define and deliver the data platform roadmap.
• Own the operational posture of the platform — monitoring, alerting, incident response.
• Define engineering best practices and champion shift-left data governance, including data quality, lineage, and access control.

Engineering Manager, Data Platform

Customer Success Manager

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Compensation cycles Merit, annual performance grant, and promotion cycles are the anchors of this role: timeline management, system configuration, communications strategy, manager enablement, and post-cycle retrospectives.
• The first cycle you run is year-end, launching in February. You won't run it alone, but you will own it.
• Meeting expectations means managers and employees understand what happened and why.
• Exceeding expectations means you've already identified what to redesign for next year.
• Cycle execution includes budget modeling and Finance alignment: you need to be comfortable building and pressure-testing the numbers, not just managing the process around them.
• Beyond the cycle, you own every touchpoint where an employee or manager encounters compensation.
• You measure success through sentiment, comprehension, and self-service adoption, not just whether the cycle closed on time and on budget.
• You own the ongoing capability building that makes managers confident in compensation conversations, not just the communications cycle deadlines require.
• You own the employee and manager-facing tooling roadmap.

Compensation Product Manager – Employee Experience

IT Support

• Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-person
• Support the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employees
• Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking
• Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment
• Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning
• Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement
• Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout
• Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals
• Assist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point support
• Administer and support endpoint security tools including antivirus and MDM compliance policies
• Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken
• Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists
• Contribute to IT projects such as hardware refreshes, office setup, and software rollouts

IT Support Administrator

Chief of Staff

• Own zero-to-one and jump ball work — high-priority initiatives that don't yet have a logical internal owner.
• Drive them from framing through final recommendation or clean handoff. This means doing the IC work yourself: writing the memo, building the model, running the analysis.
• Run the FinOps operating cadence — own the Finance Leadership Team meeting end-to-end (agenda, prep, accountability), design and run leadership onsites and All Hands, and manage goal tracking across the org, surfacing risks before they become problems.
• Support the CFO's external customer relationships — both curated CFO community events and the one-on-one engagements that matter most to ServiceTitan's most strategic customers.
• Own the logistics, prep, and follow-up that makes those touchpoints consistently high-quality. Over time, develop your own relationships in that network.
• Be the person the CFO defaults to when something important needs to move fast and has no obvious owner.

Program Manager

• Set the SEO and GEO roadmap across all three brands, balancing resources against very different competitive landscapes and content maturity levels
• Own the content strategy framework - what gets built, what gets refreshed, what gets cut - and drive the program toward a more dynamic, signal-driven model
• Lead BOFU prioritization: comparison pages, features pages, industry and sub-industry pages are the highest-leverage surface in the program and require sustained strategic attention
• Define how the team and agencies work together - briefing, accountability, and the quality bar for what goes live
• Own ServiceTitan's AI search visibility strategy across Google AI Overviews, ChatGPT, Perplexity, and other LLM-driven surfaces
• Lead the prompt tracking and citation monitoring program - translating AI visibility data into actionable content and off-page recommendations
• Direct the off-page GEO program including digital PR, earned media, and citation density building - and make the case for appropriate budget allocation toward these channels
• Own how the organic and GEO program is measured and reported - building a narrative that connects visibility to pipeline in a world where clicks alone no longer tell the full story
• Present program performance to VP and CMO-level audiences with clarity and commercial grounding
• Manage and develop two direct reports responsible for SEO operations and multi-brand execution
• Own relationships with all agency partners across content production, technical SEO, link building, digital PR, and GEO - including strategic direction, performance accountability, and contract management
• Build strong cross-functional relationships with web, demand gen, product marketing, and brand creative to ensure SEO and GEO recommendations actually get implemented.