Serv Recruitment Agency

Brand Manager

• Developing and owning the company's overall brand strategy, messaging, positioning, voice, creative direction, and brand consistency
• Leading demand generation initiatives across organic marketing, paid advertising, email marketing, funnel strategy, lead generation, and conversion optimization
• Overseeing content strategy, including podcast growth, social media, educational content, long-form content, content repurposing, and launch campaigns
• Planning and executing product launches, evergreen campaigns, event marketing, promotional calendars, and cross-functional marketing initiatives
• Building proactive marketing planning systems, operating rhythms, reporting, SOPs, and scalable marketing operations
• Implementing AI workflows and marketing automation to improve efficiency and performance
• Creating reporting and analytics that enable leadership to make informed marketing decisions
• Partnering closely with Sales, Client Success, Operations, and Leadership to improve alignment across the customer journey
• Building and developing a high-performing marketing department with clear ownership and accountability
• Supporting business growth by diversifying revenue across multiple offers and marketing initiatives

Director of Brand and Growth

Recruitment

• Personally leading executive and senior leadership searches across Finance, Sales, Marketing, Operations, and other key business functions
• Owning full-cycle recruiting from sourcing through offer negotiation and successful hire
• Building and continuously improving recruiting systems, interview processes, hiring scorecards, and candidate evaluation frameworks
• Leveraging AI tools and automation to improve sourcing, outreach, screening, and recruiting efficiency
• Building recruiting dashboards and reporting to measure hiring success, pipeline health, time-to-fill, quality of hire, and retention
• Hiring, coaching, and developing an internal recruiting team as the organization continues to scale
• Partnering closely with executive leadership to understand hiring needs and develop proactive recruiting strategies
• Creating an exceptional candidate experience that reflects National Painting Group's culture and values
• Developing recruiting frameworks and best practices that portfolio companies can leverage as they grow
• Contributing to a high-performance, growth-oriented leadership culture.

VP of Talent Acquisition

Operations

• Partnering directly with the founder on operational priorities and company initiatives
• Managing day-to-day team operations and ensuring projects move forward efficiently
• Creating accountability systems, workflows, and processes across the organization
• Leading team communication, coordination, and follow-through
• Developing and maintaining dashboards, reporting, and performance tracking systems
• Monitoring business metrics, marketing performance, and operational KPIs
• Assisting with budget tracking, financial reporting, and business planning activities
• Supporting analysis of paid advertising and marketing performance data
• Identifying opportunities for process improvement and operational efficiency
• Building scalable systems to support company growth
• Driving project execution across multiple departments and priorities
• Establishing project management and workflow tools that improve visibility and accountability
• Helping leadership make informed decisions through data analysis and reporting
• Managing team performance expectations and ensuring operational consistency

Operations Lead

Product Manager

• Execute what needs to be built and why it needs to be built for roadmap planning purposes across customer-facing platforms, backend systems, CRM tools, and risk management systems in alignment with company priorities and executive direction.
• Partner closely with engineering leadership, technical program management, operations, and executive stakeholders to align on priorities, business requirements, and execution planning.
• Drive product discovery, requirement gathering, workflow design, and feature definition across multiple departments and business functions.
• Translate complex operational, trading, and business requirements into clear product specifications, business logic, and development priorities.
• Contribute to prioritization discussions across product initiatives by balancing business impact, scalability, operational efficiency, customer experience, and technical considerations.
• Improve internal processes and platform workflows through automation opportunities, tooling improvements, and system enhancements.
• Work closely with support, compliance, finance, and trading operations teams to identify operational pain points, inefficiencies, and product improvement opportunities.
• Participate in sprint planning, product planning discussions, release coordination, and stakeholder communication to ensure alignment between business objectives and development efforts.
• Define and monitor KPIs, platform usage metrics, operational performance indicators, and customer experience metrics to support product decision-making.
• Collaborate with BI and analytics teams to improve reporting visibility, operational insights, and data-driven decision-making capabilities.
• Conduct ongoing competitor and industry research across prop trading, brokerage, fintech, and trading technology markets to identify product gaps, opportunities, and emerging trends.
• Monitor competitor platforms, features, pricing models, user experience, and operational workflows to help inform product recommendations and strategic direction.
• Participate in both short-term and long-term product roadmap planning aligned with business priorities, operational efficiency, platform scalability, and customer experience goals.
• Continuously evaluate and recommend roadmap adjustments based on company objectives, customer feedback, analytics, operational needs, and market developments.
• Work closely with executive leadership and the CTO to help define what should be built and why, while partnering with the technical program management and engineering teams on execution planning and delivery coordination.

Director of Product – Take Profit Trader

• Oversee day-to-day business operations
• Align department leaders around company goals
• Drive execution across the organization
• Help remove operational bottlenecks
• Create clarity, accountability, and momentum
• Enable the founder to focus on vision, content, and business development
• Manage operational infrastructure and ensure cross-functional alignment
• Support revenue forecasting, business planning, and operational reporting
• Monitor business metrics and identify opportunities for improvement
• Partner with leadership to drive organizational strategy and execution
• Lead operational planning for future growth and team expansion
• Implement technology, automation, AI tools, and operational efficiencies
• Facilitate communication, decision-making, and accountability across leadership teams
• Support ongoing EOS implementation and operational cadence

VP of Operations – Integrator

Chief Marketing Officer

• Architect and scale a world-class founder-led media ecosystem
• Own and unify the personal brand of Callan Faulkner and The Uncommon Business
• Own Callan Faulkner’s voice, content schedule, and media presence across all channels
• Manage the editorial calendar and production quality across newsletter, podcast, YouTube, LinkedIn, Instagram, TikTok, and other owned channels
• Build scalable content systems that reduce founder dependency while increasing output and quality
• Oversee the visual identity, brand guidelines, and asset systems across all brands and programs
• Lead earned media and PR strategy including podcast appearances and press placements
• Hire and manage an in-house creative team including editors and designers
• Partner cross-functionally with Growth, Programs, Sales, and Operations teams on campaigns
• Use audience and campaign performance data to improve creative and organic growth initiatives
• Create systems, workflows, and review processes to allow media engine to scale efficiently
• Support high-performance launch seasons with fast-paced execution and collaboration

Marketing Director – Brand, Content

AI Engineer

• Owning and defining the AI curriculum roadmap, including what is taught, what is prioritized, and what is removed as the landscape evolves
• Conducting ongoing research and validation of emerging AI tools, models, and workflows to determine practical applications for founders and operators
• Creating, documenting, and maintaining proprietary methodologies, frameworks, and intellectual property that can be consistently taught and scaled
• Establishing and maintaining educational standards across AI-related curriculum and learning experiences
• Teaching live and on camera alongside the Master Instructor in front of large student audiences
• Translating complex AI concepts into actionable business strategies and implementation frameworks
• Supporting the development of AI-powered coaching and advisory experiences to ensure consistency across student interactions
• Partnering with internal stakeholders to continuously improve educational outcomes and student success
• Staying at the forefront of AI advancements and evaluating their relevance to business owners and entrepreneurs.

AI Architect

Email Marketing Manager

• Daily email production from idea to publish for an audience of active traders
• A forward-planned email content calendar with the ability to pivot quickly when markets or industry events demand it
• Ongoing idea generation across multiple themes and angles
• Consistent structure, pacing, and tone that preserves the existing TakeProfitTrader voice
• First-draft execution that prioritizes clarity, credibility, and speed
• Write and ship high-quality daily emails on a reliable schedule
• Plan and maintain a rotating email framework (themes, formats, recurring concepts) to prevent repetition and fatigue
• Identify timely, relevant moments where the email calendar should be adjusted or overridden
• Collaborate closely with the CMO on voice, positioning, and strategic direction
• Iterate on copy based on feedback, performance signals, and business context
• Maintain clean, accurate, and compliant copy that avoids hype, exaggeration, or “too good to be true” language
• Support additional copy needs (landing pages, paid ads, promotions) as capacity allows once email ownership is fully established

Email Marketer, Copywriter – Profit Trader

Email Marketer

Email Marketer, Copywriter

Video Editor

• Edit and finish high-impact short-form and long-form video content with strong pacing, motion graphics, sound design, and brand consistency
• Lead day-to-day editing operations including project assignments, quality control, feedback, and delivery timelines
• Design, implement, and optimize AI-assisted production workflows utilizing generative video, image, and audio tools
• Build and maintain prompt libraries, templates, SOPs, and repeatable systems that improve production efficiency and quality
• Mentor and develop junior editors through coaching, creative direction, and ongoing feedback
• Partner with marketing and creative leadership to execute a consistent visual style aligned with business objectives
• Manage freelance editors and external creative partners as needed
• Stay ahead of emerging AI tools and trends, identifying opportunities to improve output and workflow efficiency
• Drive continuous improvement across editing standards, production systems, and creative processes

• Develop and execute search strategies to identify and attract top executive and senior level talent
• Partner closely with founders, leadership teams, and hiring managers to understand role requirements, team dynamics, and success profiles
• Build and maintain a strong pipeline of qualified candidates for current and future searches
• Source candidates through direct outreach, professional networks, referrals, industry research, and social platforms
• Conduct candidate outreach, screening conversations, and in depth assessments to evaluate fit and leadership capability
• Manage the full candidate lifecycle including interviews, feedback loops, and communication with both clients and candidates
• Ensure a thoughtful and positive candidate experience through clear, timely, and transparent communication
• Manage expectations with candidates regarding search timelines, interview processes, and compensation discussions
• Support offer development and negotiate compensation packages in partnership with clients
• Facilitate a smooth transition for placed candidates by checking in at key milestones, including day 1 and the 30 day mark, to support early integration and alignment.
• Track and maintain accurate records of searches, candidate pipelines, and recruiting activity in the ATS
• Stay informed on industry trends, talent markets, and competitor landscape to provide strategic insights to clients
• Ensure all recruiting activities are conducted in alignment with legal and ethical hiring practices

Executive Recruiter

• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
• Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
• Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
• Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
• Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
• Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
• Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
• Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
• Monitoring and improving key community health metrics including retention, engagement, and response times

Community Operations Manager

Customer Support

• Manage multiple live chats at a time consistently throughout the day
• Troubleshoot client issues and research resolutions
• Provide timely, detailed, and valuable responses to clients
• Coordinate with cross-functional teams including Tech, Tax, and Risk to ensure client inquiries are addressed appropriately
• Provide accurate information about products, services, policies, and account details
• Maintain a professional, friendly tone even in high-pressure situations

Client Support Specialist

Artificial Intelligence

• Lead a team responsible for building and maintaining the systems, automations, and infrastructure that power every internal department
• Manage and develop a team of builders (AI/Automation technical builders) across multiple skill levels through coaching, mentorship, performance management, and career growth planning
• Establish and maintain the technical standards and quality expectations for all systems and automation work
• Personally contribute to high-leverage technical builds while helping scale team capability and headcount
• Own vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N, Supabase, Notion, Slack, Loom, Calendly, and future tooling
• Maintain Build Team velocity standards and ensure all requests move from submission to active project management quickly and effectively
• Partner closely with the Director of Operations to support technical decision-making, reporting, hiring initiatives, and cross-functional execution
• Represent the Build Team in company-wide conversations and proactively surfacing recommendations, risks, and opportunities
• Collaborate with peer leaders across Data, Project Management, Sales, Marketing, and Operations to deliver scalable solutions across the organization