Community Operations Manager

Serv Recruitment Agency

Community Operations Manager leading community strategies for AI-first education company. Focused on building engagement and retention through innovative community operations and insights.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
Monitoring and improving key community health metrics including retention, engagement, and response times

Requirements

What you’ll need

Proven experience owning community operations or member experience for a high-engagement audience
Demonstrated ability to improve engagement, retention, or community performance metrics
Strong systems thinker who can translate community interactions into actionable insights
Experience leveraging AI tools to improve workflows, automation, or community operations
Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
Strong communication skills with the ability to balance empathy and execution
Experience working in launch-driven or high-intensity business cycles preferred
Highly organized with strong ownership and accountability

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Serv Recruitment Agency Website LinkedIn All Job Openings 1 - 10 employees Founded 2018 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability. Community Operations Manager Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
Monitoring and improving key community health metrics including retention, engagement, and response times 🎯 Requirements
Proven experience owning community operations or member experience for a high-engagement audience
Demonstrated ability to improve engagement, retention, or community performance metrics
Strong systems thinker who can translate community interactions into actionable insights
Experience leveraging AI tools to improve workflows, automation, or community operations
Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
Strong communication skills with the ability to balance empathy and execution
Experience working in launch-driven or high-intensity business cycles preferred
Highly organized with strong ownership and accountability Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Clinical Editorial Operations Manager 🔥 1 hour ago Merative 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Clinical Editorial Operations Manager at Micromedex overseeing clinical operations, contractor workflow, and quality assurance initiatives. Focused on improving editorial standards and operational processes. 🇺🇸 United States – Remote 💵 $132.8k - $199.1k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Operations Specialist 🔥 1 hour ago Custom Ink 1001 - 5000 🛍️ eCommerce 🛒 Retail 👥 B2C Website LinkedIn All Job Openings Operations Specialist managing print orders for Custom Ink while ensuring timely delivery and coordinating with suppliers. Playing a key role in delivering exceptional swag experiences to customers. 🇺🇸 United States – Remote 💵 $57k - $69k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations Senior Sales Specialist, Operations Solutions 🔥 3 hours ago Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Senior Sales Specialist growing Autodesk Operations Solutions business through sales strategies and customer engagement. Collaborating with teams and exceeding sales targets in a remote capacity. 🇺🇸 United States – Remote 💵 $154.9k - $277.8k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Support and Services Operations Manager 🔥 3 hours ago Temporal Technologies 51 - 200 ☁️ SaaS Website LinkedIn All Job Openings Support and Services Operations Manager at Temporal optimizing workflows and integrating customer data. Drive operational excellence, supporting migration from Zendesk to Pylon. 🇺🇸 United States – Remote 💵 $176k - $220k / year 💰 $75M Series B on 2023-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Endpoint Privilege Management Operations 🔥 3 hours ago Accenture Federal Services 10,000+ employees 🤖 Artificial Intelligence 🔒 Cybersecurity 🏛️ Government Website LinkedIn All Job Openings Support day-to-day operations and enhancements for Endpoint Privilege Management. Collaborate with teams at Accenture Federal Services focused on US federal government client needs. 🇺🇸 United States – Remote 💵 $64k - $124.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

community managementdata analysisAI toolsautomationengagement strategyprogram designperformance metricsinsight generationmoderationonboarding

Soft Skills

communicationorganizational skillsstrategic thinkingempathyaccountabilityleadershipcollaborationadaptabilityproblem-solvinghands-on execution