Manager, Technical Operations – AI, Automations

Serv Recruitment Agency

Manager of Technical Operations for AI & Automation at The Uncommon Business. Leading a team to build impactful systems and automations within a fast-growing AI-first company.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead a team responsible for building and maintaining the systems, automations, and infrastructure that power every internal department
Manage and develop a team of builders (AI/Automation technical builders) across multiple skill levels through coaching, mentorship, performance management, and career growth planning
Establish and maintain the technical standards and quality expectations for all systems and automation work
Personally contribute to high-leverage technical builds while helping scale team capability and headcount
Own vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N, Supabase, Notion, Slack, Loom, Calendly, and future tooling
Maintain Build Team velocity standards and ensure all requests move from submission to active project management quickly and effectively
Partner closely with the Director of Operations to support technical decision-making, reporting, hiring initiatives, and cross-functional execution
Represent the Build Team in company-wide conversations and proactively surfacing recommendations, risks, and opportunities
Collaborate with peer leaders across Data, Project Management, Sales, Marketing, and Operations to deliver scalable solutions across the organization

Requirements

What you’ll need

Deep hands-on experience building production AI systems and automations
Advanced experience with modern AI tools and platforms including Claude, Claude Code, N8N, Supabase, AI agents, automation frameworks, and related technologies
Strong understanding of systems architecture, workflow design, automation strategy, and operational scalability
Experience managing vendor relationships, software contracts, and SaaS budgets
Proven experience leading technical builders, operators, systems teams, or automation teams of four or more team members
Demonstrated experience owning capacity planning, prioritization, and operational execution within a high-growth environment
Ability to operate strategically while remaining hands-on when needed
Strong communication skills with the confidence to lead difficult conversations, negotiate effectively, and drive accountability
Ability to make decisions quickly in fast-moving environments with incomplete information
Experience working within entrepreneurial, founder-led, or high-accountability organizations preferred.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI systemsautomationsystems architectureworkflow designautomation strategyoperational scalabilitycapacity planningprioritizationtechnical buildsperformance management

Soft Skills

coachingmentorshipcommunicationnegotiationaccountabilitystrategic thinkingleadershipcollaborationdecision-makingproblem-solving