Sentry

Platform Engineer

• Design and implement APIs, services, and developer-facing interfaces that enable self-service infrastructure capabilities
• Collaborate closely with engineering teams to understand their needs and deliver tailored solutions
• Create and maintain clear documentation and training materials to drive adoption
• Continuously improve systems based on user feedback and new technologies
• Monitor, debug, and maintain the performance and availability of internal infrastructure

Senior Platform Engineer, Infrastructure

Full-stack Engineer

• About Sentry: Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.
• Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration.
• About the role: Sentry provides a suite of services to help developers identify and resolve issues in their applications. These tools are mission-critical for companies that need to move quickly without sacrificing stability. We strive to make the development and deployment of these tools safe, efficient, and even enjoyable by maintaining a fast, reliable continuous integration environment and a clear, informative deployment pipeline.
• As a member of the Developer Infrastructure team, you’ll be responsible for improving the delivery process and overall developer experience at Sentry. You’ll support a growing engineering organization by balancing factors like process stability, artifact reliability, developer efficiency, and effective communication. You’ll also help new engineers ramp up quickly, guiding them to their first production deployment and equipping them to contribute with confidence.
• If the idea of crafting tools for other engineers excites you, we’d love to meet you.
• In this role, you will:
• Optimize and scale Sentry’s delivery process, ensuring engineers can ship high-quality code quickly and confidently.
• Learn from our retrospectives and create tooling and process change to help developers avoid outages in the future.
• Develop deployment processes and tools to ensure our software gets to customers safely and efficiently.
• Improve onboarding by automating setup tasks, introducing engineers to key tools and processes, and accelerating their first successful deployment.
• Define and monitor key delivery metrics, and respond to any major degradation or anomalies in service.
• You’ll thrive in this role if you:
• Enjoy customizing your tools to improve your workflow.
• Believe that automating repetitive tasks improves both speed and consistency.
• Are excited to collaborate directly with engineers and gather feedback to improve their experience.
• Qualifications:
• 5+ years of experience as a software engineer or in a similar role.
• Strong proficiency in Python.
• Experience using Docker in production environments and for local development.
• Familiarity with continuous integration and delivery (CI/CD) systems.
• A track record of customizing or building developer tooling.
• Strong written and verbal communication skills.
• Not sure if you meet 100% of the qualifications? We encourage you to apply anyway. We're interested in people who are excited about this opportunity and eager to grow.
• The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $180,000 to $280,000. A successful candidate’s actual base salary ... will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Senior Software Engineer, Developer Infrastructure

Underwriter

• Provide outstanding leadership to a team of underwriters in the Sentry Great Lakes Region
• Work with the middle-market and offer multi-line products to help independent agency partners serve their customers
• Oversee and guide implementation and execution of business strategy and continuous improvement
• Lead a team of underwriters and recommend/implement changes to improve productivity, growth, profitability, and quality
• Interpret underwriting guidelines for larger or more complex files and handle difficult underwriting inquiries
• Coordinate and participate in underwriting training and development programs
• Attend sales team meetings and collaborate with broader Sentry teams in pursuing new accounts

Underwriting Manager

Product Analyst

• Lead a team of IT Product Analysts and own product vision and strategy
• Oversee product prioritization, requirement documentation, change management, and product delivery
• Foster cross-departmental relationships and communicate across all levels of the organization
• Assess product effectiveness using metrics and facilitate adjustments to meet customer and business needs
• Promote planning, execution, and delivery of new product features within scope, budget, and timeline
• Administer HR activities including performance and salary reviews; develop and motivate staff
• Innovate through agile development, apply creativity and facilitate product discovery
• Utilize understanding of organization’s capabilities and technology to align solutions with customer needs

IT Product Analyst Manager

Recruitment

• About Sentry: mission to help developers write better software faster; builds performance and error monitoring tools
• Interview Coordination: schedule and confirm interviews across multiple time zones; ensure candidates and interviewers are prepared
• Candidate Experience: act as main point of contact, provide timely updates and an exceptional experience
• Recruiting Operations: maintain ATS data integrity, post job openings, generate reports and dashboards
• Communication: draft candidate communications, send feedback requests, support hiring managers with updates
• Team Support: partner with recruiters and hiring managers to ensure smooth hiring processes
• Process Improvement: suggest and implement improvements to recruiting operations to increase efficiency and scalability

Recruiting Coordinator

• Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.
• With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.
• Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration.
• As a Senior Platform Engineer on the Infrastructure team, you'll design, build, and maintain internal software systems that power our development workflows, focusing on abstracting away infrastructure complexity, enabling faster development cycles, embedding reliability and security into our platform, and making it easier for product teams to ship confidently.
• Design and implement APIs, services, and developer-facing interfaces that enable self-service infrastructure capabilities.
• Collaborate closely with engineering teams to understand their needs and deliver tailored solutions; create and maintain documentation and training materials; monitor, debug, and maintain the performance and availability of internal infrastructure.

Customer Support

Developing and implementing customer service standards
Coaching, counseling, and motivating your customer service team
Improving customer service quality results by studying, evaluating and formulating ideas
Maintaining knowledge of new or revised telecommunications systems
Providing work direction to your staff
Implementing policies and procedures
Providing expertise in handling sensitive/unusual customer service issues
Scheduling staff accordingly and tracking performance
Assisting with budget preparation and controlling operating expenses

Customer Service Supervisor

Sales

About Sentry: Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster.
Corporate Manager responsible for landing and expanding growth accounts; drive account strategy and sales execution.
Scale pipeline creation with AEs and SDRs, improve rep effectiveness, grow average deal size, and prioritize accounts.
Drive growth in high-potential accounts by capitalizing on bottoms-up adoption and converting into enterprise engagements.
Partner with AEs and SDRs to create pipeline through targeted outreach, account prioritization, and coordinated plays.
Coach reps, roll out best practices, enable team to close larger, strategic deals; increase average deal size via executive narratives.
Identify and prioritize accounts with strongest signals; establish predictable sales motions delivering quarterly results.
Sentry embraces hybrid work model with Mondays, Tuesdays, and Thursdays in-office anchor days.

Manager, Corporate Sales

Marketing

• Oversees a team of marketing professionals, ensuring that deliverables are consistent with brand, strategy and objectives
• Develops marketing strategies to solve short and long-term business challenges
• Cultivates relationships with internal business stakeholders and external agency partners, along with providing agency direction and oversight of deliverables
• Provides project management expertise that ensures successful delivery of programs on deadline, budget and with desired results
• Serves as a steward and ambassador of The General with expertise in multichannel marketing
• Supports Director of Marketing in providing work direction and leadership to teammates which includes day-to-day guidance on workflows, prioritization, feedback and coaching on deliverables to ensure achievement of business outcomes
• Oversees the ad production process including brief creation, concept creation, ad testing, vendor selection, onsite production, and postproduction
• Coordinates with media team and agency partners to develop and execute brand activations
• Assists in review and approval of creative assets with internal teams, agency partners, and executive leadership
• Oversees brand health tracking and manages research partner relationship
• Manages communication and coordination with brand ambassador team
• Builds, understands and analyzes key performance indicators of marketing campaigns, leveraging data and insight to make informed decisions regarding new or changes in strategy or direction
• Assists in communicating, and implementing departmental plans, objectives, and strategies
• Actively contributes as a member of the marketing leadership team
• Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion
• Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
• Leads with influence and expertise
• Communicates and supports organization mission, vision, values, policies, and practices
• Identifies, researches, evaluates and recommends new marketing opportunities in support of business objectives
• Works closely with compliance and legal partners in understanding legal regulations that affect communication, media and marketing
• Maintains an awareness of current and future market trends by attending workshops, seminars, etc
• Remains current on existing, new or changed products, programs and services
• Recommends modifications to existing policies and procedures to contribute to overall efficiency and cost-effectiveness of marketing
• Performs other job-related duties as assigned

Senior Marketing Manager

Analyst

• Innovate: Through our agile development process, you’ll have the opportunity to apply your creativity and innovation to drive new solutions.
• Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities.
• Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path.
• Contribute: You’ll be a member of a Claims IT development team that collaborates with our business partners to build innovative IT systems.
• Analyze, estimate, develop and execute comprehensive manual and automated testing strategies.
• Conduct risk analysis of changes to system(s) while considering customer impact and system requirements.
• Documenting, tracking, reporting of system bugs/defects and re-execution of testing strategies to ensure the changes meet the system requirements.
• Work closely with Engineers/Product Analysts to solve complex issues and define project plans.

Software Quality Analyst

Risk

• Conduct onsite facility evaluations to determine if operational exposures are being adequately controlled to prevent building losses.
• Determine scope and schedule of preventative maintenance programs on key mechanical equipment within the facility (electrical systems, HVAC, machinery in use, and roof condition).
• Assist in determining if facility protections (fire suppression systems, alarm systems, etc.) are acceptable and appropriate for the building occupancy, exposures, and special hazards.
• Complete detailed reports for each covered line of business – Property, General Liability, Auto, & Workers Compensation, etc. – to assist our underwriting groups with account acceptability and insurability.
• Assist customers with development and implementation of safety polices, programs and procedures specific to each account & loss exposure.
• Provide advanced risk management and consultative services to assigned clients.
• Conduct Job-site safety inspections and OSHA 10-hour seminars for our Regional construction line of business.
• Maintain and demonstrate safety management and expertise in areas such as commercial property protection, general liability, product liability, fleet safety and employee safety.
• Develop, coordinate and conduct safety/risk management seminars and training programs for accounts to promote awareness and reduce claim frequency and severity.
• Develop and execute service proposals and plans to qualified accounts.

Risk Control Consultant II - Florida

• Engage in the design, development, and implementation of new and existing programs or solutions.
• Demonstrate ownership over the quality of assigned tasks, preparing test scripts and conducting tests on both new and existing solutions.
• Engage in team delivery functions such as design reviews, code reviews, and scrum meetings.
• Work in a full-stack, cloud-first development environment where you'll have the chance to work in many industry-leading technologies, including Microsoft C#, .NET, Java and Spring Boot Framework, Swift and Kotlin, Vue, React, Typescript, Javascript, SQL, Elastic, and Snowflake and Dynamics CRM.
• As a Software Engineer, you will: Engage in the design, development, and implementation of new and existing programs or solutions.
• Collaborate with teams and contribute to agile development processes.

Software Engineer - Hybrid Work Model

Manager

• Lead a QA team of IT professionals to oversee testing of system applications against customer requirements
• Manage test methodologies, measurements, and automation alignment with software development and product goals
• Coordinate testing for multiple simultaneous releases across portfolios
• Mentor junior testers and promote best practices to improve quality

Software Quality Manager (Hybrid Work Model)

• Provide complex technical guidance and support all staff using personal computers and PC software.
• Identify, research, and resolve technical problems that may occur in the operation of computer systems and software applications.
• Coordinate with other IT staff when needed and follow through to ensure timely resolution of issues.
• Install and expand PC systems and desktop hardware and software.
• Perform repairs on PC hardware.
• Participate in the evaluation of system needs including the recommendation of appropriate software product solutions to meet those needs.
• Innovate through our agile development process; apply creativity and innovation to drive new solutions.
• Learn from Sentry resources including Sentry University and LinkedIn Learning for ongoing development.
• Grow in career through ongoing conversations about growth and development.
• Contribute: as a Support Center Analyst, provide guidance and support to end users.

Support Center Analyst (Hybrid Work Model)

Sales Operations Manager

• Act like an owner of the business and autonomously identify the highest impact opportunities for growth - based on a combination of a deep understanding of Sentry’s solutions/their position in the market and rigorous analytics
• Prioritize and build playbooks for identified opportunities and develop the required capabilities to execute - from account segmentation/target account definition, to sales narratives, enablement needs, and the required process & reporting changes to measure success
• Continue the build-out of the GTM operating system - own territory planning, quota setting, incentive compensation, forecasting, sales analytics, etc.
• Collaborate with senior leaders of Field Sales to drive annual revenue operations planning - and alignment across cross-functional businesses
• Build strong working relationships with executives and key leaders across GTM teams - (e.g. product, engineering, marketing and finance) and influence the goals and priorities of stakeholders whose mission aligns with Sales & Customer Success
• Move seamlessly between strategic thinking and tactical execution - with strong attention to detail and the ability to dive deep when needed
• Champion the use of AI - You’ll identify ways to apply AI to make account executives, CSMs, Support and anyone facing customers more effective and productive
• Owner mentality - from opportunity identification to sales execution. You feel accountable for delivering the number and connect the dots between analysis and execution across teams
• Unquestionable ethics, integrity and business judgment - you share our values, and work in accordance with those values. You are the final decider for the many situations that require judgement in the role
• Familiarity with Product-Led Growth - you recognize the benefits of PLG from a go-to-market productivity perspective and incorporate that into your decision-making for sales/cs- programs and processes
• Fast mover/iterator - You prioritize progress over perfection
• Highly analytical - you are known for incisive questions and are the first one to spot anomalies in analyses. You keep analytics as simple as possible and as sophisticated as necessary
• Strong understanding of sales methodologies and processes - An ability to pick the appropriate level of implementation marrying simplicity with the needs of the business
• Systems thinker - ability to take a complex problem and reduce it to its essential components
• High level of empathy for the front-line sales and customer success people - playbooks and processes are designed to minimize overhead on users. Emphasis on simplicity
• Excellent communicator - you understand the needs of audiences, from execs to ICs and tailors messaging accordingly
• Familiarity with software development - dev tools and/or observability a huge plus

Senior Platform Engineer, Infrastructure

Senior Software Engineer, Developer Infrastructure

Underwriting Manager

IT Product Analyst Manager

Recruiting Coordinator

Senior Platform Engineer, Infrastructure

Customer Service Supervisor

Manager, Corporate Sales

Senior Marketing Manager

Software Quality Analyst

Risk Control Consultant II - Florida

Software Engineer - Hybrid Work Model

Software Quality Manager (Hybrid Work Model)

Support Center Analyst (Hybrid Work Model)

Head of Sales Operations