Legal Marketing and Case Support Specialist
Job Duck
Customer Service Supervisor
Sentry
full-time
Posted on:
Location: Illinois, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Developing and implementing customer service standards Coaching, counseling, and motivating your customer service team Improving customer service quality results by studying, evaluating and formulating ideas Maintaining knowledge of new or revised telecommunications systems Providing work direction to your staff Implementing policies and procedures Providing expertise in handling sensitive/unusual customer service issues Scheduling staff accordingly and tracking performance Assisting with budget preparation and controlling operating expenses
Requirements
- Bachelor's Degree or equivalent work experience Proficiency in Spanish preferred, but not required 5 years of previous work experience or knowledge of a customer service environment and previous supervisory experience Ability to provide leadership to employees within a fast-paced call center environment Ability to prioritize work and maintain appropriate service standards Ability to analyze data, identify trends, and communicate results Working knowledge of telecommunication systems and call center software Knowledge of insurance processes, procedures, and systems beneficial Ability to respond to sensitive inquiries or complaints from customers, state insurance departments, producers, and others with tact and diplomacy Must be available to work non-standard hours including nights, weekends and holidays as needed.
